Magaliaman Loc: Magalia, CA

I've recently run into extremely long loading times for Lightroom Classic, Sometimes on the order of 4mins or so before the program becomes responsive. Once the program finally opens, its 100% fine without issue. I've searched the web for a solution and tried what seemed to be 100 things to no avail. Today I decided to go to Adobe Chat support, and after nearly 5hrs I finally gave up with the 2 Adobe Reps that seemingly didn't have a clue what was going on.

To make a Long Story even longer, by the time they were through disabling my graphics card, moving my catalog into different folders, changing permissions on many folders, changing and Purging the Cache Size, I politely said STOP. I cant take this any more. They wouldn't escalate my chat to a higher level support person, all they could do was give me a direct phone number (which after calling I got a recorded message that there was a 45min wait) I hung up and decided to keep trying on my own.

So finally to the fix. It seems that Logitech's software (Called Logitech Options) Installs a Plug-in for Lightroom. I Have no idea why its there, or what its supposed to do, but disabling the plug-in returned my load time back to 6 or 7 seconds again Yippppieeeee !

All I can say, is if you have a Logitech Mouse and have longer than usual load times, check out the Plug-In manager to see if LogiOptions Plug-in is there. DISABLE IT ! The odd thing is, I have a desktop with a Logitech Mouse, and there doesn't seem to be an issue with that machine. (sometimes I hate computers) lol

tcthome Loc: NJ

Glad it worked out. By load , you mean starting / opening LR ?

Magaliaman Loc: Magalia, CA

Yes, Exactly, The splash screen would come up in about 3 seconds. Then the program itself would show, but it was greyed out for 2-4 mins with the splash screen still sitting there. Then like magic it was usable & responsive.

-Gary

johnsnap1947 Loc: New Fairfield, CT

Had the exact same issue with LR and disabled one of the plugins and it fixed everything after 6 hours on the phone with tech support. Before the fix, I got into task mgr just after starting LT, and I saw no-response from LR but only took 2-10 seconds to go back to running properly without restarting.

AzPicLady Loc: Behind the camera!

I have a Logitech mouse and have not experienced that specific problem. My LR was slow to load on my Win7 laptop, which is where it resided until this year. Now I have a new desktop that's Win10 and has an SS drive. LR loads very rapidly. I'm using the same mouse with it as with the old laptop.

Magaliaman Loc: Magalia, CA

It might have something to do with installing the "Logitech Options" software bundled with the wireless mouse. The mouse works fine with the native Microsoft drivers, but you loose some functionality without that software (ie: adjustable lines of scroll, button reassignment, and battery condition). It still puzzles me why you'd need a plug-in for a mouse in Lightroom though.

My advice, at least check to see if you have the LogiOptions plug-in installed in the plug-in manager, and if you do, disable it. It serves no useful purpose that I can see.

-Gary

Magaliaman Loc: Magalia, CA

Troubleshooting problems like this is certainly a dauting task. And quite frankly the 1st tier tech support at adobe (or most any company) are certainly not up to the task. When they got through "Fixing" my system, it was a mess. Took me another hour or so to put things back to a usable condition. Or at least to the condition I wanted things in.

-Gary

mborn Loc: Massachusetts

I have a Logitech mouse, checked no plug-in. Working Fine

Magaliaman Loc: Magalia, CA

You're lucky. You probably have less grey hairs than I do. lol

-Gary

jeep_daddy Loc: Prescott AZ

Glad you found the problem. I've had similar problems where tech support didn't find the problem and I did. It's exhilarating when you work so hard and long and you find the problem that a supposed expert couldn't find.

Magaliaman Loc: Magalia, CA

You're so right...……. the ony better feeling is winning the lotto ! I've been chasing this problem for MONTHS now.


-Gary

Curmudgeon Loc: SE Arizona

I'm glad you were able to resolve the problem. I too followed the advice of several Hoggers to "Contact Adobe tech support". I tried it twice and by the time I straightened out the mess they made in LR once and PS once I spent more time than I had with the tech rummaging around in my programs and not fixing either problem. Never again. The definition of 'Insanity' is doing the same thing twice and expecting a different result. In the future I'll ask for help from my fellow Hoggers.

Magaliaman Loc: Magalia, CA

I hear you, I'm pretty computer savvy, and I just knew they were clueless on the real problem. Frankly, I'm a bit surprised I stumbled on the fix myself, I guess persistence pays off. I Think this is the first (and probably only) time I've ever called a tech support line to fix something for me.

-Gary