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Canon Customer Service on my EOS RP Mirrorless
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Dec 11, 2019 14:41:21   #
Jakebrake Loc: Broomfield, Colorado
 
Canon had a sale on their mirroless RP with the adaptor for my EF L lenses, and I bit the bullet and ordered. When I received the camera the battery was at 92% so I just started playing with it, combined with the manual which I downloaded online from their site.

At any rate, to make a long story short when the battery got to 20%, I put it in the charger and didn't get a charge indicator light and after about 3 minutes the charger was too hot to touch. Consequently I called Canon Customer Service. Within 3 days I had a new charger and battery, which worked flawlessly.

Kudos to Canon, and their Customer Service Personnel~

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Dec 11, 2019 14:58:52   #
ramarsh
 
I too just purchased an RP.
This is my 5th digital since jumping back into the photo pool.
My last body was a 6D.
One thing the 6D COULD do was produce clean high ISO, low light images.
While not quite that level, I am shooting the RP up to 12800.
I read extensively about the body and was sure that I would immediately return it, based on the consistently bad image reviews.
I bought a 40mm f2.8 pancake lens and the result is a reinvention of a Leica M3 as far as a carry camera goes.
I throttled back on the programmed image enhancements, which I think is partially responsible for letting the sensor produce a reasonable image.
I am now carrying a camera everyday, again.

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Dec 11, 2019 15:16:55   #
Jakebrake Loc: Broomfield, Colorado
 
ramarsh wrote:
I too just purchased an RP.
This is my 5th digital since jumping back into the photo pool.
My last body was a 6D.
One thing the 6D COULD do was produce clean high ISO, low light images.
While not quite that level, I am shooting the RP up to 12800.
I read extensively about the body and was sure that I would immediately return it, based on the consistently bad image reviews.
I bought a 40mm f2.8 pancake lens and the result is a reinvention of a Leica M3 as far as a carry camera goes.
I throttled back on the programmed image enhancements, which I think is partially responsible for letting the sensor produce a reasonable image.
I am now carrying a camera everyday, again.
I too just purchased an RP. br This is my 5th digi... (show quote)


I am simply enthralled with the RP. I'm still learning the button and dial emplacement which is significantly different from my 5D Mk IV and 80D. Thus, I have decided to come down to one camera, learn the functions, study the manual and it will be the RP simply because it will do all I need as an amateur~

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Dec 11, 2019 15:25:59   #
Photocraig
 
My experience with Canon Support on a new purchase was similarly exceptional. I thought the manual was too thick to carry because of the many languages, the rep sliced one apart and re-bound it and sent me an English only version, while preserving my ability to sell my 77D with an intact manual in the future. That's a step beyond.

Speaking of the 77D, I added the 24 mm pancake, and have a very similar "39 mm wide normal equivalent " rig to carry wherever I go. IQ is excellent as long as I keep the Shutter speed/ISO up since the tiny lens isn't stabilized, and neither am I any longer.

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Dec 11, 2019 15:29:52   #
tgreenhaw
 
ramarsh wrote:
I too just purchased an RP.

Me too. I went for the kit with the 24-240 to replace my 70D. I wasn't sure I would be happy because of the bad video reviews, and I do shoot some video. I decided to take a chance because I wanted to leverage my investment in Canon glass.

I am very happy with the camera as well and the IS lens combined with the digital IBIS makes handheld video look like I'm using a motorized gimbal.

I've not had any issue with the battery or charger. I have to carry an extra battery because the smaller battery doesn't last as long as I'm used to. I also have to be careful to turn the camera off because if I accidentally let it constantly try autofocussing with it slung over my shoulder, it uses up a lot of the battery charge.

I called Canon support because I couldn't figure out how to get the programmable control ring to automatically initiate manual focus when turned along with zooming and red highlighted focus peaking in on the electronic viewfinder. They answered the phone right away, grabbed a camera like mine and walked me through the menu. I probably should have been able to figure it out, but man their service is really good.

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Dec 11, 2019 16:33:35   #
Blenheim Orange Loc: Michigan
 
Very good. I have always had extraordinarily good service from Canon.

Mike

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Dec 12, 2019 07:02:01   #
Blurryeyed Loc: NC Mountains.
 
Jakebrake wrote:
Canon had a sale on their mirroless RP with the adaptor for my EF L lenses, and I bit the bullet and ordered. When I received the camera the battery was at 92% so I just started playing with it, combined with the manual which I downloaded online from their site.

At any rate, to make a long story short when the battery got to 20%, I put it in the charger and didn't get a charge indicator light and after about 3 minutes the charger was too hot to touch. Consequently I called Canon Customer Service. Within 3 days I had a new charger and battery, which worked flawlessly.

Kudos to Canon, and their Customer Service Personnel~
Canon had a sale on their mirroless RP with the ad... (show quote)


LOL... I have several Canon batteries that my camera tells me are counterfeit, of course I don't believe that for a moment. I find the Wasabi batteries to be just as reliable as Canon, I have 3 bodies and 14 batteries 10 of which work. The reason that I have so many is I use grips on all my bodies so out of the 10 working batteries 6 are loaded in cameras and 4 are in reserve.

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Dec 12, 2019 08:55:06   #
LFingar Loc: Claverack, NY
 
Jakebrake wrote:
I am simply enthralled with the RP. I'm still learning the button and dial emplacement which is significantly different from my 5D Mk IV and 80D. Thus, I have decided to come down to one camera, learn the functions, study the manual and it will be the RP simply because it will do all I need as an amateur~


Pretty much my experience after buying the EOS R. I ended up selling first my 7DII and then my 5DIV and went to one camera. While I sometimes miss the frame rate and crop factor of the 7DII, particularly for BIF, for me and the way I usually shoot I found that the R does everything the 5DIV can and a few things it can't.

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Dec 12, 2019 09:00:09   #
LFingar Loc: Claverack, NY
 
tgreenhaw wrote:
Me too. I went for the kit with the 24-240 to replace my 70D. I wasn't sure I would be happy because of the bad video reviews, and I do shoot some video. I decided to take a chance because I wanted to leverage my investment in Canon glass.

I am very happy with the camera as well and the IS lens combined with the digital IBIS makes handheld video look like I'm using a motorized gimbal.

I've not had any issue with the battery or charger. I have to carry an extra battery because the smaller battery doesn't last as long as I'm used to. I also have to be careful to turn the camera off because if I accidentally let it constantly try autofocussing with it slung over my shoulder, it uses up a lot of the battery charge.

I called Canon support because I couldn't figure out how to get the programmable control ring to automatically initiate manual focus when turned along with zooming and red highlighted focus peaking in on the electronic viewfinder. They answered the phone right away, grabbed a camera like mine and walked me through the menu. I probably should have been able to figure it out, but man their service is really good.
Me too. I went for the kit with the 24-240 to repl... (show quote)


You know you can turn off the constant auto-focus, don't you? Aside from using up battery and adding wear and tear to the lens focus assembly I can't think of any good reason to have it turned on, yet, it seems to be the default setting from Canon. I turned it off on my R as soon as I got it.

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Dec 12, 2019 09:07:03   #
LFingar Loc: Claverack, NY
 
Blurryeyed wrote:
LOL... I have several Canon batteries that my camera tells me are counterfeit, of course I don't believe that for a moment. I find the Wasabi batteries to be just as reliable as Canon, I have 3 bodies and 14 batteries 10 of which work. The reason that I have so many is I use grips on all my bodies so out of the 10 working batteries 6 are loaded in cameras and 4 are in reserve.


Counterfeits are still a possibility. There are some very convincing ones in the market place and sometimes even reputable dealers get taken. Look at the fine print on the battery. Canon's batteries, at least the LP-E6 and LP-E6N, are made by Panasonic. It will tell you that in the last line of print on the blue tag on the battery. Of course, nothing prevents a counterfeiter from putting that on there, but, that's the first thing I would check if I had any question about the battery.

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Dec 12, 2019 09:47:23   #
tgreenhaw
 
LFingar wrote:
You know you can turn off the constant auto-focus, don't you? Aside


I didn't know. Thanks!

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Dec 12, 2019 10:26:05   #
Jakebrake Loc: Broomfield, Colorado
 
tgreenhaw wrote:
I didn't know. Thanks!


And I was unaware as well. Thanks for that Lfingar~

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Dec 12, 2019 10:29:03   #
Blurryeyed Loc: NC Mountains.
 
LFingar wrote:
Counterfeits are still a possibility. There are some very convincing ones in the market place and sometimes even reputable dealers get taken. Look at the fine print on the battery. Canon's batteries, at least the LP-E6 and LP-E6N, are made by Panasonic. It will tell you that in the last line of print on the blue tag on the battery. Of course, nothing prevents a counterfeiter from putting that on there, but, that's the first thing I would check if I had any question about the battery.


I think that they are just batteries that have gone bad, I do believe them to be Canon batteries as they all came with Camera bodies though a couple of those bodies were bought used but barely with fewer than 5000 exposures, but I will check, thanks for the info.

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Dec 12, 2019 10:35:47   #
LFingar Loc: Claverack, NY
 
tgreenhaw wrote:
I didn't know. Thanks!


On the R the option to shut it off is in the AF section, Page 1, of the menu. Probably the same with the RP.

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Dec 12, 2019 10:46:02   #
Jakebrake Loc: Broomfield, Colorado
 
LFingar wrote:
On the R the option to shut it off is in the AF section, Page 1, of the menu. Probably the same with the RP.


Thank you. I just went in and disabled it~

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