Circuit City changed their compensation packages to get competitive with Best Buy. Lost their best sales people and went out of business. Now without the pressure from CC Best Buy is on the verge of disappearing. I guess $8.00 per hour help is not the formula of success in the electronics business. No wonder Apple puts their own people in there. Who’s next?

I have many stories...he's the worst one.

We bought a new $1200 Front Load Whirlpool Clothes Washer from Best Buy a few years ago. We paid for the extra warranty. About two years into ownership the washer stopped working with a load of clothes stuck inside. We called Best Buy explained the situation and told them that the washer was installed as a stacked pair with the matching dryer and the dryer would need to be removed from the washer if they needed to access the top of the washer to service it. Of course, the person taking the call said that it would not be a problem. Four days later a single service tech showed up looked at the stack and said he had to have two people and why didn't I tell them the dryer was on top of the washer. I said I did, he said they didn't tell him. He left telling me to call again and request two techs. I called that day and requested two techs. The girl on the phone said they could not send two techs without an evaluation by a single tech. I said he just left telling me to call for two techs. She said that the tech must make the request and told me to tell him to come to the phone. I told her he had just left. She said she would contact him. A week later (they only come to my area on Wednesdays.) Another single tech show up and says we need two techs and tries to leave. I told him to call and make the request. He called and the following Wednesday two techs showed up at my door. One fellow was about 4 foot 10 inches tall and weighed about 100 pounds, the other was about 6 foot tall and weighed about 350 pounds. The took one look at the dryer on top of the washer and said they couldn't lift it because I need to specify a lift team on the service request. The little who spoke only Spanish made the cal in Spanish to someone the larger fellow told me someone would be back. The following Wednesday two young strong and lean men came and lifted the dryer off the washer opened the front panel on the washer (there is no panel on the top of the washer) and said I needed a new board. They ordered the board. Two days later the board showed up and the following Wednesday the short guy and the heavy guy showed up and tried to leave because they were not a lift team. I told them there was no panel to access on the top and they made a call (in Spanish). The little guy opened the panel installed the board, plugged in the washer and the washer spun drained and opened. The clothes were ruined but at least my laundromat days were over. The following day I tried to use the washer and found that only half of the myriad of buttons worked. I suspected that they had installed the incorrect part and called Whirlpool. The person at Whirlpool walked me through opening the panel and removing the board. Sure enough the part was incorrect. Whirlpool sent someone the next day with the correct part. The washer was finally repaired. A month later I got a bill from Best Buy for $393.50 because Whirlpool sent emergency service which was not covered under the Best Buy Extended Warranty I had purchased. After three long phone calls the bill was cancelled.