Just thought i'd share some good news about Adobe support. I updated my subscription package of LR Classic and PS CC this week, and immediately found that opening an image out of LR as a smart object in PS was no longer working correctly. The newly opened image in PS wouldn't take any commands. In the last 5 minutes, Adobe support (via chat) was able to take control of my Windows PC and adjust all the preferences back to the settings i needed. Honestly, i watched in amazement as this took place, and there were a LOT of adjustments. It would have taken me a long time to research and reset each one on my own. There may have been a checkbox when i did the update to save preferences, but if there was, i screwed it up! Everything is working fine now; loving the ability to move Develop modules around in the updated LR too. Cheers!!
Marylea
Yes, sometimes their support is very good. If it's not, just call back till you get someone who knows what he's doing.
melueth wrote:
Just thought i'd share some good news about Adobe support. I updated my subscription package of LR Classic and PS CC this week, and immediately found that opening an image out of LR as a smart object in PS was no longer working correctly. The newly opened image in PS wouldn't take any commands. In the last 5 minutes, Adobe support (via chat) was able to take control of my Windows PC and adjust all the preferences back to the settings i needed. Honestly, i watched in amazement as this took place, and there were a LOT of adjustments. It would have taken me a long time to research and reset each one on my own. There may have been a checkbox when i did the update to save preferences, but if there was, i screwed it up! Everything is working fine now; loving the ability to move Develop modules around in the updated LR too. Cheers!!
Marylea
Just thought i'd share some good news about Adobe ... (
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Thank you for sharing this positive experience. I’m a new subscriber to the Adobe photography plan.
melueth wrote:
Just thought i'd share some good news about Adobe support. I updated my subscription package of LR Classic and PS CC this week, and immediately found that opening an image out of LR as a smart object in PS was no longer working correctly. The newly opened image in PS wouldn't take any commands. In the last 5 minutes, Adobe support (via chat) was able to take control of my Windows PC and adjust all the preferences back to the settings i needed. Honestly, i watched in amazement as this took place, and there were a LOT of adjustments. It would have taken me a long time to research and reset each one on my own. There may have been a checkbox when i did the update to save preferences, but if there was, i screwed it up! Everything is working fine now; loving the ability to move Develop modules around in the updated LR too. Cheers!!
Marylea
Just thought i'd share some good news about Adobe ... (
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Good to hear! Thanks for sharing.
Steve
jerryc41 wrote:
Yes, sometimes their support is very good. If it's not, just call back till you get someone who knows what he's doing.
So, it's very good...if you get someone "who knows whats he's doing" Other wise it's not??? What's the odds of getting someone who is clueless??
melueth wrote:
Just thought i'd share some good news about Adobe support. I updated my subscription package of LR Classic and PS CC this week, and immediately found that opening an image out of LR as a smart object in PS was no longer working correctly. The newly opened image in PS wouldn't take any commands. In the last 5 minutes, Adobe support (via chat) was able to take control of my Windows PC and adjust all the preferences back to the settings i needed. Honestly, i watched in amazement as this took place, and there were a LOT of adjustments. It would have taken me a long time to research and reset each one on my own. There may have been a checkbox when i did the update to save preferences, but if there was, i screwed it up! Everything is working fine now; loving the ability to move Develop modules around in the updated LR too. Cheers!!
Marylea
Just thought i'd share some good news about Adobe ... (
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I've had good results working with Adobe as well. Thanks for sharing your experience. It's good to hear positive reports on vendors.
melueth wrote:
Just thought i'd share some good news about Adobe support. I updated my subscription package of LR Classic and PS CC this week, and immediately found that opening an image out of LR as a smart object in PS was no longer working correctly. The newly opened image in PS wouldn't take any commands. In the last 5 minutes, Adobe support (via chat) was able to take control of my Windows PC and adjust all the preferences back to the settings i needed. Honestly, i watched in amazement as this took place, and there were a LOT of adjustments. It would have taken me a long time to research and reset each one on my own. There may have been a checkbox when i did the update to save preferences, but if there was, i screwed it up! Everything is working fine now; loving the ability to move Develop modules around in the updated LR too. Cheers!!
Marylea
Just thought i'd share some good news about Adobe ... (
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Yes, that is nice of them. Too bad they only support their newest products.
jerryc41 wrote:
Yes, sometimes their support is very good. If it's not, just call back till you get someone who knows what he's doing.
Good to hear. I recently had a Microsoft technician with complete control of my computer, not being successful. I had to help HIM by showing him were to find features etc. in THEIR Microsoft program.
traderjohn wrote:
So, it's very good...if you get someone "who knows whats he's doing" Other wise it's not??? What's the odds of getting someone who is clueless??
I always had good experiences in dealing with Adobe!
whats the best way to get a hold of Abobe if you have a problem?
Thanks
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