Black titles on External drives
Oct 26, 2018 11:08:06 #
Had problem with new WD external drive. It loaded its own software with cloud attached. Now this computer has all files in dark black circles and you cannot change the name of file. Returned these drives to seller and got refund. Same old external drives have same black ID. When used in another PC they are white as normal. Any guides of getting the problem pc back to white labels for files?
Oct 26, 2018 11:22:33 #
Oct 26, 2018 11:35:55 #
Rickyb wrote:
Had problem with new WD external drive. It loaded its own software with cloud attached. Now this computer has all files in dark black circles and you cannot change the name of file. Returned these drives to seller and got refund. Same old external drives have same black ID. When used in another PC they are white as normal. Any guides of getting the problem pc back to white labels for files?
I have had countless WD drive, and never bother with the embedded software. I erase it, in fact.
If you have loaded the WD cloud software, the black circles may mean it is in process of synching to their cloud server, which might lock out the files until completed. Just a supposition.
Oct 27, 2018 06:31:58 #
Rickyb wrote:
Had problem with new WD external drive. It loaded its own software with cloud attached. Now this computer has all files in dark black circles and you cannot change the name of file. Returned these drives to seller and got refund. Same old external drives have same black ID. When used in another PC they are white as normal. Any guides of getting the problem pc back to white labels for files?
Don't have those issues and I just bought two 6 TB WD's. You can remove the per-installed software/bloatware, re-format the drive. You can also partition the drive so the software is isolated.
Oct 27, 2018 08:12:24 #
That's a strange one. I've never used any software that came with hard drives or flash drive. I think they stick it on there as a selling point for the uninformed.
Oct 27, 2018 09:31:01 #
jerryc41 wrote:
That's a strange one. I've never used any software that came with hard drives or flash drive. I think they stick it on there as a selling point for the uninformed.
Ditto, I wouldn't use it either. It's back up software, and it's a pain in the a%$^
Oct 27, 2018 10:24:20 #
Since the drive only does that on one computer, the backup software is installed on the computer itself, not the external drive. You need to figure out the name of that software and uninstall it. One simple article here: https://smallbusiness.chron.com/remove-backup-software-external-drive-45416.html
WD has articles about it too: https://support.wdc.com/knowledgebase/answer.aspx?ID=6582
https://support.wdc.com/knowledgebase/answer.aspx?ID=5373&lang=en
WD has articles about it too: https://support.wdc.com/knowledgebase/answer.aspx?ID=6582
https://support.wdc.com/knowledgebase/answer.aspx?ID=5373&lang=en
Oct 27, 2018 13:07:18 #
GeneS
Loc: Glendale,AZ
Start computer, press ctrl, alt, and delete buttons at the same time. Go to task manager. Right click on the running program, and then left click on end task.
Then go to startup in same panel. Shut off the WD program, remember the program name so you can uninstall it.
Then go to startup in same panel. Shut off the WD program, remember the program name so you can uninstall it.
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