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Mac Backup Troubles
Oct 17, 2018 11:35:24 #
BruceT4891 wrote:
Check the Trash.
You can move "in progress" file to the trash can, but then you can't empty trash because you get an in-use error, even after resetting finder
Oct 17, 2018 17:58:51 #
wds0410
Loc: Nunya
odujim wrote:
If you haven't already done so, try checking the internal 250GB drive with Disk Utility. I hope you resolve this issue.
Thanks for the suggestion. I tried it but the issue still exists.
Oct 18, 2018 11:48:11 #
xt2
Loc: British Columbia, Canada
wds0410 wrote:
Recently I have tried using My Passport (on a WD 4... (show quote)
Make an appointment with your closest Apple Store or on-line help.
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Oct 18, 2018 13:26:58 #
I am working with Apple Support. I have backups on 2 different drives, so I worked with them to reformat one drive and all was going well. I was speeding through a new backup and it failed again with 5 min left. Used disk utility on main and USB disk and no problem was found. Sent Apple a copy of system logs and they will call me at 3:30 MDT today. Will post what they said. I have seen this problem posted on several online forums, but no solution yet.
Oct 18, 2018 13:38:56 #
alltoptom wrote:
I am working with Apple Support. I have backups on 2 different drives, so I worked with them to reformat one drive and all was going well. I was speeding through a new backup and it failed again with 5 min left. Used disk utility on main and USB disk and no problem was found. Sent Apple a copy of system logs and they will call me at 3:30 MDT today. Will post what they said. I have seen this problem posted on several online forums, but no solution yet.
That kind of stuff is SO frustrating. I hope it works out, and appreciate your sharing details.
Oct 19, 2018 00:36:07 #
Still working with Apple, spent several hours. They sent me to engineering I expect a call Friday at 11:00 MDT
Oct 19, 2018 09:14:30 #
wds0410
Loc: Nunya
alltoptom wrote:
I am working with Apple Support. I have backups on 2 different drives, so I worked with them to reformat one drive and all was going well. I was speeding through a new backup and it failed again with 5 min left. Used disk utility on main and USB disk and no problem was found. Sent Apple a copy of system logs and they will call me at 3:30 MDT today. Will post what they said. I have seen this problem posted on several online forums, but no solution yet.
Here is an update to my post. I took my WD drive to my son's house and was able to back up his Mac using my drive so I think I've narrowed the problem down to my Macbbook Pro. I think Chops diagnosis of the problem may be spot on but I'm going to see how you make out with Apple. Thanks for the updates.
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Oct 20, 2018 09:25:38 #
Apple still looking at the problem. Sent them all kinds of infomation for analysis. Their engineers are looking at it and will get back to me. I suggest you call Apple support and let them look at your data to see if it is a common problem. They are easy to work with. I hope to post a resolution soon.
Oct 30, 2018 00:57:03 #
Bill, I just did some research on my own and found a fix that seems to work. If you have APP Cleaner and uninstaller on your MAC this might be your problem. I followed the instructions and it seemed to fix my backups. Two have run and completed. I am including the link. Another choice would be to wait for version 6.2 to be released on the Apple store. Let me know if this fixes your problem.
Oct 30, 2018 19:39:43 #
Oct 31, 2018 09:23:28 #
wds0410
Loc: Nunya
alltoptom wrote:
Bill, I just did some research on my own and found a fix that seems to work. If you have APP Cleaner and uninstaller on your MAC this might be your problem. I followed the instructions and it seemed to fix my backups. Two have run and completed. I am including the link. Another choice would be to wait for version 6.2 to be released on the Apple store. Let me know if this fixes your problem.
Just wanted everyone on this thread to know that this solution worked. Thanks to alltoptom for the invaluable help.
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