Shutterbug57

Amen.

dsmeltz Loc: Philadelphia

I prefer UPS to FedEx, but only because the UPS place is closer to me and I can have them hold it when I am not there to receive it, then pick it up that same night. FedEx does the same, but I have to wait until the next day to pick up. FedEx also allows designation of a different FedEx pick up spot but they seem to need to send redirected packages to multiple places in the city before I can pick it up resulting in a longer delay.

And don't get me started on USPS!

speters Loc: Grangeville/Idaho

It is of my understanding that you have the same choices with FedEx, as with UPS ( like next day, second day, etc.)! At least I never had any trouble choosing with them!

DaveO Loc: Northeast CT

It really makes no difference to me. My last three orders were via FedX and not only was an extra day added, but the track still showed next day. One order was even listed as nobody home for delivery and that was a blatant lie. Door open and me in the garage or yard all day. Beats paying for delivery!

henryp Loc: New York, NY

B&H's default shipper is FedEx but if a customer prefers, UPS & USPS remain available for domestic shipments. Yo can make the choice during check-out. We switched because, despite the OP's complaint, FedEx is demonstrating speedier and more reliable on-time service, fewer lost or damaged packages and is more responsive to our customer service dept.

Stories of UPS delays from last Christmas include these:
https://www.wsj.com/articles/ups-overwhelmed-by-online-orders-warns-of-some-delivery-delays-1512496479
and
https://www.bloomberg.com/news/articles/2017-12-05/ups-warns-of-temporary-delays-as-cyber-monday-overwhelms-network
and
http://www.mercurynews.com/2017/12/05/heavy-volume-of-shipments-causes-delivery-delays-for-ups/
and
https://www.reuters.com/article/us-ups-delays/ups-sees-some-delivery-delays-after-surge-in-online-holiday-orders-idUSKBN1DZ38S
and
https://amp.businessinsider.com/shipping-delays-threaten-to-ruin-christmas-2017-12
and
https://www.cbsnews.com/news/ups-says-to-expect-delays-on-those-holiday-deliveries/
and
https://www.washingtonpost.com/news/business/wp/2017/12/12/ups-and-others-warn-that-holiday-deliveries-are-already-falling-behind/

dsmeltz Loc: Philadelphia

Dave, I think your issue is living in NE Connecticut. If you could just get those left lane slow drivers to pull to the right lane, you could probably get same day delivery.

DaveO Loc: Northeast CT

LOL, you are right, but that does not explain the faulty tracking/delivery date info info provided by FedX.

cjc2 Loc: Hellertown PA

Thank you Henry for picking up on this. That was my intent. I did my best not to 'diss' B&H, because you do remain my fav, yet I, perhaps just me from the responses to my diatribe so far, am not happy @ the switch from UPS. To begin, UPS does have trouble every Holiday season. That's a known fact, which I plan for. I never expect a package, shipped during the height of the holiday season, or during bad weather, to arrive on time. Your plethora of articles puts UPS in a bad light, yet all other shippers are there with them, including FedEx and USPS. My complaint was, and still is, that FedEx takes TWO days for delivery where UPS took only one! Finally, I did take up your suggestion that I can pick UPS Ground to be the shipper. I just tried that using a $190 monopod combination that sits in my wishlist. That would only have cost me an additional $ 25. So let's be fair here. In a perfect world, since you state that FedEx gives you guys much better responses, please call FedEx and ask them why my last two orders took one day to move around New Jersey and another to be delivered. The response I got from then the last time was not very satisfying. Again, thanks for your response and your help. If you wish to continue this conversation in private, please PM me.

Bill_de Loc: US

Most recently it seems people are happy with FedEx.

https://www.consumeraffairs.com/delivery/fedex-shipping.html

--

cascoly Loc: seattle

your customers and what you promise them are YOUR responsibility - you complain about B&H service but dont take simple steps that ensure you can give good and timely service to customers

PeterBergh

B&H offer one-day shipping (and, if memory serves, next-day shipping) at extra cost. If you need whatever you order very quickly, the extra cost may be justified.

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

It's not important to me if it's UPS or FedEx, just as long as what I order gets delivered.

rgrenaderphoto Loc: Hollywood, CA

I had issues with B&H product shipped USPS Priority, as our regular letter carrier was on vacation and the "replacements" were morons. I request that they ship via FedEx.

Shutterbug57

Well, I had my multiple motion Fed-Ex issue today. I ordered a couple of shutter releases on Sunday. They were to be delivered today. Fed-Ex stated that they delivered the package “at front door” at 11:40. I checked at noon, no package.

Long story short, I immediately contacted Fed-Ex and they stated they would have the driver look into the issue and they would get back with me. At 21:30, I called them back and they repeated the delivery assertion. I told them it was not delivered to my home and they said it was delivered to Sandra, your neighbor and I could get it from her.

I informed them I have no idea who Sandra is. They said she is your neighbor in a wheel chair. I know all the neighbors within 4 doors each way on each side of the street, no Sandra, no wheelchair. I asked for her contact info so I could retrieve the package, the stated they could not give that. I told them I expect them to retrieve the package and deliver it tomorrow. We shall see.

This is not a B&H issue, although they sent the package. This is a moron driver at Fed-Ex issue compounded by an idiot customer service employee. Hopefully, the moron driver gets it right tomorrow.

dsmeltz Loc: Philadelphia

While, in general, I do not have problems with UPS or FedEx, our local UPS people never leave anything outside (we live across from a busy community center) I have had that problem with FedEx. Now, whenever a FedEx package is on its way to my home address, I use the tracking number and change the delivery to my wife's office where there is a 24/7 front desk. Don't know what I will do if she retires.