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External Hard Drive failure and recovery
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Mar 14, 2018 09:28:49   #
Morning Star Loc: West coast, North of the 49th N.
 
DavidPine wrote:
It isn't a matter of if you have an external hard drive failure. When you do you should be aware that there are scam companies out there waiting for you to give them a thousand dollars. Oh, they will tell you $240 but I promise you, it's more likely to be more than that. Companies like WD and Seagate should have their own data recovery entities without fearing that some drive owner will expect free service for recovery. In the last 30 years, I have had only two drive failures and both were probably caused by poor handling on my part. When this happens we are sent out to the wolves. I do back up in several places but occasionally I get lazy and that's when Mrs. Murphy shows up. Recently, I had a failure and contacted a company named Field's Data Recovery. In my opinion, they are a SCAM. I paid them almost $1,000. to recover 2,305 files in 32 folders. Lucky for me that this 3TB drive is a knock-about drive with miscellaneous images. Many of which I have backed up but I was willing to pay because I don't like to lose anything and I can afford the payment. I have received nothing from them except excuses from a very poor customer account person. I filed a dispute with my card holder, with whom I have had a flawless account with for almost 50 years, and never having filed a dispute I was assured I would get aggressive action. Be careful choosing those you do business with and backup frequently, because it will happen to you. Remember this name: Field's Data Recovery and do business with someone else.
It isn't a matter of if you have an external hard ... (show quote)


If your computer can still "see" the drive, just not read it, try "Recuva"
It's free to download from Piriform, and free to use.
I know from personal experience that it works, at least for both external hard drives and for SD cards.

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Mar 14, 2018 10:56:23   #
TriX Loc: Raleigh, NC
 
kmocabee wrote:
A cloud backup service is cheap and reliable, and really worth it for the peace of mind. Some like Backblaze ($50 a year) have unlimited storage.
https://www.pcmag.com/article2/0,2817,2288745,00.asp

If you have one of those the hard drive failures become trivial.


Exactly. Preaching to the choir

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Mar 14, 2018 10:59:26   #
Tommy II Loc: Northern Illinois
 
WayneT wrote:
That's a good one. I always jokingly said to customers when their computers were giving troubles to just kick the damn thing. You know, I think it worked a couple of times.


That's the "Fonzie method of making the jukebox work"

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Mar 14, 2018 11:05:14   #
Picture Taker Loc: Michigan Thumb
 
The cost of hard drives have come down to the point that we should all buy two and duplicate.

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Mar 14, 2018 11:05:57   #
burkphoto Loc: High Point, NC
 
DavidPine wrote:
It isn't a matter of if you have an external hard drive failure. When you do you should be aware that there are scam companies out there waiting for you to give them a thousand dollars. Oh, they will tell you $240 but I promise you, it's more likely to be more than that. Companies like WD and Seagate should have their own data recovery entities without fearing that some drive owner will expect free service for recovery. In the last 30 years, I have had only two drive failures and both were probably caused by poor handling on my part. When this happens we are sent out to the wolves. I do back up in several places but occasionally I get lazy and that's when Mrs. Murphy shows up. Recently, I had a failure and contacted a company named Field's Data Recovery. In my opinion, they are a SCAM. I paid them almost $1,000. to recover 2,305 files in 32 folders. Lucky for me that this 3TB drive is a knock-about drive with miscellaneous images. Many of which I have backed up but I was willing to pay because I don't like to lose anything and I can afford the payment. I have received nothing from them except excuses from a very poor customer account person. I filed a dispute with my card holder, with whom I have had a flawless account with for almost 50 years, and never having filed a dispute I was assured I would get aggressive action. Be careful choosing those you do business with and backup frequently, because it will happen to you. Remember this name: Field's Data Recovery and do business with someone else.
It isn't a matter of if you have an external hard ... (show quote)


Yes, disciplined backup is cheaper than recovery. ALL drives fail at some point.

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Mar 14, 2018 11:57:38   #
Just Shoot Me Loc: Ithaca, NY
 
I feel your pain.
I lost my entire computer HD (many years ago when running windows) and without a back-up drive.
It cost me $750.00 to recover 100 GB of data.
I now have redundant back-up drives.

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Mar 14, 2018 12:47:23   #
Polock
 
https://www.grc.com/sr/spinrite.htm
checking a drive before it dies makes a lot of sense

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Mar 14, 2018 13:00:55   #
Carlee_sh
 
I was going to say, I use Backblaze, $5 a month, recovery is free if you return the flash drive to them.

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Mar 14, 2018 14:13:26   #
cgondolf Loc: Eugene Oregon
 
I would strongly recommend Drive Savers in Novato, CA. (https://www.drivesaversdatarecovery.com/). Not only are they incredibly good, they don't charge if they can't recover your data. I used to use them when IO was an administrator @ UC Davis. Any questions, just PM me.

Best of luck,
Carl

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Mar 14, 2018 14:30:45   #
DBQ49er Loc: Dubuque, IA
 
Picture Taker wrote:
The cost of hard drives have come down to the point that we should all buy two and duplicate.

I jumped again last month and purchased an other WD passport portable backup drive. Just for fun(peace of mind) I went for the backup recovery warranty.
When you read what they offer, 20mgb CD recovery. If larger memory is wanted you need to supply an other LARGE storage device. Then at the end they state there is NO guarantee that a recovery maybe possible. This my third external drive and I have a cloud storage(cheap first year) account coming up for renewal but these threads just call for the sky is falling. We are just one NUKE away from not recovering from life.
Just saying! DBQ49er

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Mar 14, 2018 15:17:37   #
BboH Loc: s of 2/21, Ellicott City, MD
 
kmocabee wrote:
A cloud backup service is cheap and reliable, and really worth it for the peace of mind. Some like Backblaze ($50 a year) have unlimited storage.
https://www.pcmag.com/article2/0,2817,2288745,00.asp

If you have one of those the hard drive failures become trivial.


page could not be found...

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Mar 14, 2018 16:25:08   #
selmslie Loc: Fernandina Beach, FL, USA
 
BboH wrote:
page could not be found...

UHH was not expecting to see the commas. Copy and paste the entire link into your address bar:

https://www.pcmag.com/article2/0,2817,2288745,00.asp

Now give it some thought:

1. You can't get something for nothing. None of the services offer more than 5 GB of free storage.
2. There are a lot of providers listed. How long before the one you select might go bankrupt and your data becomes irretrievable?
3. The cheaper the service the less profitable it is for the provider and the more likely that they will go out of business.
4. If you have a lot of data, how long is is going to take you to back up or retrieve 1 TB of data?

The current price of a 1 TB drive is currently about $55 (2 TB about $70). I paid less than $100 each for my 1 TB drives over five years ago and they have not failed yet. If one of them fails I will probably replace it with a 2 TB drive and swap out the other two at my leisure.

My incremental backups (as I described earlier) take only a couple of minutes every three hours.

Maintaining total control of my own backups seems like a better solution than trusting a third party on the cloud.

Reply
Mar 14, 2018 17:37:55   #
aellman Loc: Boston MA
 
DavidPine wrote:
It isn't a matter of if you have an external hard drive failure. When you do you should be aware that there are scam companies out there waiting for you to give them a thousand dollars. Oh, they will tell you $240 but I promise you, it's more likely to be more than that. Companies like WD and Seagate should have their own data recovery entities without fearing that some drive owner will expect free service for recovery. In the last 30 years, I have had only two drive failures and both were probably caused by poor handling on my part. When this happens we are sent out to the wolves. I do back up in several places but occasionally I get lazy and that's when Mrs. Murphy shows up. Recently, I had a failure and contacted a company named Field's Data Recovery. In my opinion, they are a SCAM. I paid them almost $1,000. to recover 2,305 files in 32 folders. Lucky for me that this 3TB drive is a knock-about drive with miscellaneous images. Many of which I have backed up but I was willing to pay because I don't like to lose anything and I can afford the payment. I have received nothing from them except excuses from a very poor customer account person. I filed a dispute with my card holder, with whom I have had a flawless account with for almost 50 years, and never having filed a dispute I was assured I would get aggressive action. Be careful choosing those you do business with and backup frequently, because it will happen to you. Remember this name: Field's Data Recovery and do business with someone else.
It isn't a matter of if you have an external hard ... (show quote)


And remember these 2 words: cloud backup.

Reply
Mar 14, 2018 17:43:42   #
bohicaotter
 
Interesting discussion.... No where in this discussion have I heard anyone talking about doing a test of their backup. Folks take it from an old IT person, if you do not periodically test your backup by doing a complete system restore you might as well throw your money in the fireplace Any valid backup system must be tested on a regular basis. The deal is if you can't restore you ain't got a backup. Granted you could probably get your data and system back but it would be way more time consuming and probably more expensive. Short of this is if you back it up, test it by doing a restore. BTW i enjoy everything on this site. learning a lot about photography too.

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Mar 14, 2018 17:44:42   #
TriX Loc: Raleigh, NC
 
selmslie wrote:
UHH was not expecting to see the commas. Copy and paste the entire link into your address bar:

https://www.pcmag.com/article2/0,2817,2288745,00.asp

Now give it some thought:

1. You can't get something for nothing. None of the services offer more than 5 GB of free storage.
2. There are a lot of providers listed. How long before the one you select might go bankrupt and your data becomes irretrievable?
3. The cheaper the service the less profitable it is for the provider and the more likely that they will go out of business.
4. If you have a lot of data, how long is is going to take you to back up or retrieve 1 TB of data?

The current price of a 1 TB drive is currently about $55 (2 TB about $70). I paid less than $100 each for my 1 TB drives over five years ago and they have not failed yet. If one of them fails I will probably replace it with a 2 TB drive and swap out the other two at my leisure.

My incremental backups (as I described earlier) take only a couple of minutes every three hours.

Maintaining total control of my own backups seems like a better solution than trusting a third party on the cloud.
UHH was not expecting to see the commas. Copy an... (show quote)


Scotty my friend, the pros and cons of the cloud have been discussed many times on the Hog, so I’ll just reiterate a few points:

1) no MAJOR cloud provider such as Amazon, Google, Microsoft, or Apple has ever gone belly-up. In fact, and i’ve posed this challenge many times to identify others (and no one has been able to), the ONLY real provider (not Joe’s computer service) that has ever gone under is Nirvanix, and they gave their customers advance notice and time to relocate their files.

2) major cloud providers use redundant storage, servers, power and networking in hardened data centers, manned by professional admins, but most importantly, they keep multiple copies of your data at geographically separate data centers for disaster recovery. You cannot begin to achieve this level of data safety and availability at home, especially with a $100 HD.

By all means keep a local backup, but for DR (disaster recovery) and if you have a decent internet connection, by far the best, most reliable and available solution is a major cloud provider.

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