Nikon vs Canon customer service.
Mar 5, 2018 22:45:01 #
I bought an Nikon D7100 for my wife. It was great, until 3 years later it just stop working. Send it to Nikon to see what happen and if could be repaired. My wife did not abuse it, drop it, over use it. There are no scratches or dents or brush marks on it. Nikon said it would take 500.00 dollars to repair it. The motor and the lens mount can lose. The camera shop said Canon has better customer service. Anybody as an opinion. 1000.00 dollars down the drain for 3 years use. Would Canon have done something different? Do not know if I should buy Nikon or Canon now.
Mar 5, 2018 23:07:03 #
RBArt wrote:
I bought an Nikon D7100 for my wife. It was great... (show quote)
Sounds like a PCB failure. Cost to repair that body today would be cost prohibitive. Canon would be no different, had the same failure on a 70D, same story, repair cost exceeded the camera value so repair was declined.
No different than a vehicle that has been "totalled", not worth the cost of repair.
Mar 5, 2018 23:11:53 #
Dan Downie
Loc: Rochester, NY
I don't see this as a customer service problem. Your camera wasn't working, you sent it in for repair, and they diagnosed the problem and provided you with a quote. The fact that you don't like the quote is not indicative of poor customer service. If repair cost was an indicator of good or bad customer service I wouldn't like Canon or Tamron's service, but I had choices in both cases: repair or replace. I made my decision on whether it was economically feasible to approve the repair and in both incidents based on three factors: cost of repair, cost of replacement, and equipment age. The choice was obvious because a $500 repair was more palatable than a $1,500 or $1,800 replacement for a lens/camera, respectively. Expensive equipment problems typically result in expensive repair costs. It sucks, but it is a reality. .. no matter who the manufacturer is, Nikon, Canon, Chevy, Apple, Samsung, LG, etc.
Mar 5, 2018 23:20:04 #
Dan Downie wrote:
I don't see this as a customer service problem. Yo... (show quote)
So, this is really a build-quality question. People focus on expected shutter lifetime, but there are so many other things that can turn a camera into an expensive paper weight.
Mar 5, 2018 23:31:03 #
mas24
Loc: Southern CA
The D7100 is now 5 years old, and surprisingly is still in production. You can buy a brand new D7100 from B&H for $697. I would not spend $500 to repair that camera. I would look into a refurbished D7200. You can get one, depending on where you buy, for less than $800. Since, the D7100 is still in production, you can sell your camera for parts at eBay. Nikon will not sell repair parts to unauthorized camera repair shops anymore. I can't answer your Canon question, even though I know photographers who own many of them. FF and Rebel Series. Good luck.
Mar 5, 2018 23:37:15 #
No different than any other machine. It can and will break. Only question is when. Then it's a financial decision.
Mar 5, 2018 23:39:57 #
RWR
Loc: La Mesa, CA
RBArt wrote:
I bought an Nikon D7100 for my wife. It was great,... (show quote)
Neither company’s customer service personnel make very good cameras.
Mar 5, 2018 23:44:40 #
bpulv
Loc: Buena Park, CA
RBArt wrote:
I bought an Nikon D7100 for my wife. It was great... (show quote)
Before you finalize your decision to not repair your camera based on Nikon's estimate, I would take it to a local camera repair service and maybe an online repair service and get another quote or two. Both Nikon and Canon have a policy of rebuilding cameras to like new condition, even when that extent of repair is not necessary to restore function to your camera. Shotgunning a problem is less time consuming than troubleshooting and repairing only the root cause and any collateral damage. It is cheaper for manufacturers to replace parts than pay for technician time. I use to work for a manufacturer as a Quality Assurance Manager and believe me when I tell you that non-warranty repair can be a larger revenue stream than new product sales.
Mar 6, 2018 00:00:32 #
Just to put some balance into this discussion, I switched to Pentax after I was let down by two consecutive Canon Rebels; each had problems - probably processor - before it died completely and I consigned it to the county dump. The first one had a total shutter count of 3552 and the second 800. As it turns out, the Pentax camera I got, a K-30, is believed to have an abnormally high failure rate of the aperture control hardware, but it is up to 2694 today and still working {I remain a low volume shooter - this is after almost three years}; at least its besetting weakness is not fatal .... I could use lenses with aperture control rings if/when this failure occurs.
Mar 6, 2018 00:37:22 #
Robeng
Loc: California
RBArt wrote:
I bought an Nikon D7100 for my wife. It was great... (show quote)
I've been using Nikon cameras since 2010, so I can only speak for Nikon. I have sent 3 camera bodies and 1 lens back to Nikon for either cleaning, repair or a spot/oil problems. With the exception of the lens costing me $125.00 for repair, Nikon fixed or cleaned my camera bodies for FREE and had it back to me in less than 10 days. So for me Nikon has been great with no complaints.
I wish you the best on deciding what camera to buy.
Mar 6, 2018 05:51:58 #
My son had a FINEPIX bridge camera when that couldn't be repaired (we're talking 3mp sensors, and sensor was moving at the speed of light then) they offered him a stonking deal on a new replacement model from the current range. The very best wasn't an option but a decent upgrade was available for a sum unmatched by any retailer.
Mar 6, 2018 06:05:06 #
I will never buy a Nikon because of its gray market policy. They put protecting their territory before the customer. If I bought a used lens or body and it turned out to be gray market I' m stuck with a paper weight.
Mar 6, 2018 06:06:09 #
Resqu2
Loc: SW Va
Canon wanted almost as much as a great condition used lens to just replace the very front glass on a 24-105 L lens. Right at $500. I won’t be sending anything back to them now that my warranty is out on my 6D.
Mar 6, 2018 06:29:41 #
Jaackil
Loc: Massachusetts
repleo wrote:
I will never buy a Nikon because of its gray market policy. They put protecting their territory before the customer. If I bought a used lens or body and it turned out to be gray market I' m stuck with a paper weight.
Because all companies should put the consumer before their own interest. Thank You Karl Marx!
Mar 6, 2018 06:33:47 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
RBArt wrote:
I bought an Nikon D7100 for my wife. It was great... (show quote)
Both companies care about their customers, otherwise, neither would be in business. Both companies have made good and not so good camera's. Both companies have had good experiences with their customer service and both have had bad experiences with customer service.
Good luck and keep on shooting until the end.
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