Chefneil

I purchased this lens for a project, unfortunately it fell through. Now I have a really high quality lens which I am using for a whole bunch of smaller, though less lucrative projects. Recently, I have been cataloging some of the families “precious” things. I have also used to for some portrait pictures. I love this lens.

Unfortunately, it started to go a little wonky on me and would not focus, or would only focus a little, kinda like it was in one of the close focusing modes. I only use the lens in infinity mode because fast focusing is not all that important to me. Most of the time, I was using the lens on the 5D Classic, so I thought I would try it with 70D to see if the issue would show up there. The same thing would happen. I looked at the contacts to make sure they were clean. No problems there. Then I noticed a rattling inside the body of the lens.

Finally, I reached out to Canon and talked with their people. After an hour long “trouble shooting” session the tech said he could send me a mailing label. I decided to go to my local shop, Ball Photo and Supply, and see what they could do for me. After a couple of minutes we decided it needed to go for some warenty work. Everett sent it to Canon for me.

A couple days later, I got the message that they needed to use the 5D to figure out what was going on. To make a long story short, they sent it all back to me saying there was no problem with the camera and lens, but they did do some kind of software update and listed a few “minor” fixes.

What ever they did, the lens is working again. I have since bought an EOS 6D and am in the process of retiring the 5D. The lens works on all the bodies, 5D, 70D and 6D, with no appearent issues.

Even the rattling is gone. It turns out that the Images Stabilization component can get loose under the right conditions.

I’m glad that Canon was able to fix a non-problem. Truthfully, I think they were trying to downplay some kind of issue by saying in effect, “user error.”

Does anyone out there have any similar stories? If so can you share?

LFingar Loc: Claverack, NY

Your lens is fixed. Canon didn't charge you anything. Perhaps one of the "minor fixes" stopped the rattle. In any case, what is the issue? This is the kind of occurrence that most people would put behind them as they headed out the door to take more pictures.

Joe Blow

Yes, it is fixed. However, if this happens again it always helps to know where to start on the path to fix it.

baxtercat1052

I dropped a Canon 10-22mm wide angle lens a few years ago onto a concrete floor. After I stopped kicking myself and using bad language I contacted Canon for help. I explained what I had done which was to bend the barrel and they told me how to send it to their repair facility. They were very professional and within about two weeks I had my lens returned with a new barrel and it's worked well ever since. The best part is that the cost was quite affordable.
In my opinion, the Canon Service Centers provide Canon users a valuable service that may be underused.