BigGWells Loc: Olympia, WA

Just got off the phone with Adobe, boy does their tech support suck, not to mention I could not understand the person on the other end.

So I tried to update PS to 2018, only to find, it won't happen. After talking with Adobe (on hold for 1 hour and 21 minutes) She informed me that the current version will not work with Windows 7 Pro/64bit.

I really do not want to upgrade to Windows 10. But looks like I might have to.

Is anyone out there using Win 7 and was able to make PS 2018 work? I have read some posts in different forums, but not really finding the answer.

I am using Adobe CC, for LR and PS. I am getting close to telling Adobe to stick it and move completely over to On1.

Thanks,
Gary

CHG_CANON Loc: the Windy City

Older operating systems connected to the internet are at more risk than up-to-date and supported software. Adobe has no obligation to support their product on OS software that is unsupported by the OS vendor. They've also clearly specified the minimum technical requirements. It's reasonable to require users to meet these minimums before receiving technical support for installation and usage problems. Your effort to save money is exposing you to risks you probably can't afford to encounter. You'll find Adobe isn't alone in this approach to technical support on unsupported platforms.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Others have said it. Adobe has no obligation to support Windows XP, Vista, Windoes 7 or Windows 8 any more. This is the world of modern technology, and it changes. Sometimes the price to play is to keep up with the program. You could have moved to Windows 10 for free for about a year, but apparently chose not to. Who's fault is that?

"You snooze, you lose" as the expression goes. Now you have created a problem for yourself, but it isn't Adobe's problem.

cochese

Windows 10 is horrible from a business standpoint. Constant issues with software we have been using for years and M$ telling us we will have to upgrade our software. We are running some software that was specifically written for us. We have "downgraded" to win 7. Voila issues gone. I personally use Linux, our accounting, ad entry and ad tracking software systems are all unix based. Windows and all pay to play software is slowly putting themselves out of business. The free software available in Linux is pretty darn good, and getting better all the time, and it's free. And in most cases works on any OS out there. Why put up with snobby help lines that basically tell you to spend more money or shove it.

bsprague Loc: Lacey, WA, USA

Post your question here: https://forums.adobe.com/community/photoshop

Joe Blow

Most of these "obsolete" programs and OSs are discontinued because the software writers want to sell more programs. It takes a lot of gumption to suggest that Windows 10 is more operator friendly than Windows 7. If you don't want to think for yourself then you'll be happy with the Win 10 crap. Those who enjoy some control over their computer will prefer Win 7.

If Adobe won't support Win 7, their lose. I know a lot of people very happy with it.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Now I do not disagree with that. For business software stability is paramount. Breaking things, and breaking things regularly is a significant issue. On the other hand application providers need to stay current. Where should the line be drawn?

All of my apps, and some things that were dropped from support over a decade ago work just fine on W10 fall creator's edition, better than they ever did on W7. Where does the problem lie?

MichaelH Loc: NorCal via Lansing, MI

I have Windows 7 Pro 64bit and am using Photoshop CC version 19.1.0 which Adobe says is the current version. (Version 18.x was CC 2017.) But on further review it does seem that there are features that are only available if you are using the "Windows 10 Creators Update" version of Windows 10.

PixelStan77 Loc: Vermont/Chicago

Gary, Go Apple and you will not look back.

azi Loc: Columbia, Marylamd

Gary
It can't be done. Well it probably can, but it would take advance coding skills and there's no guarantee you could get there from here. first you would have to find exactly where the problem is in the OS and then tweak it, the find where the next problem is and tweak that and so on. I gave up after looking at it. Even if you got all the way through there is still the problem of unintended consequences.
Windows 10 is probably great for surfing the web and doing social media but for anything else it's a reall waste of screen real estate. What you should do is ask yourself what there is in the latest greatest PS that you absolutely positively must have. I did that and found that I could easily live with the earlier version and keep my Windows 7 .
Anyway, good luck to you
Azi

lamiaceae Loc: San Luis Obispo County, CA

That was brought up before it's release that Win 10 would not be kind to custom proprietary software. Personally I find Windows 10 the best version of Windows yet. I started with Windows 3.11. But I can understand how it would be frustrating to those using anything that Win 10 is incompatible with. I was just talking to my wife about that due to your post here because at her job at a School District (not at school sites) they are using Windows 7 on most of their office PCs and a few still Win XP. Their mainframe is Unix based. But they do use special propriety software to work with other educational agencies. It will be interesting to see how the do a work around in the future. And they do have some strange O/S such as Windows CE. At home we have two PCs one with Win 10 Professional and another with Win 10 Home. They do seem to be slightly different.

lamiaceae Loc: San Luis Obispo County, CA

Yes, I noticed that too, I have old software and hardware peripherals that run better with Windows 10 then they did with XP, Vista, or 7. Yup, some are that old!

CHG_CANON Loc: the Windy City

As I remember it, macOS 10.# wasn't what Jobs was running back in the day ...

from http://helpx.adobe.com/photoshop/system-requirements.html are the Jan-2018 system requirements for Photoshop

lamiaceae Loc: San Luis Obispo County, CA

There may be a way to get it to work. Keep asking around. Adobe either does not know what it is doing or lies a lot. I found that Ps CS6 (from my DVD-ROM version, one of the last hard copies before they went CC) works fine with Windows XP, Vista, 7, 8, 8.1., and 10. Even though that is not what Adobe says.

Math78 Loc: Scottsdale, AZ

[quote= . . .with Adobe, boy does their tech support suck, . . . So I tried to update PS to 2018, only to find, it won't happen. After talking with Adobe (on hold for 1 hour and 21 minutes) She informed me that the current version will not work with Windows 7 Pro/64bit.
[/quote]

That's nonsense. Half of Adobe's customers still run Windows7. The problem is Adobe tech support doesn't know how to help so they want to blame THEIR problem on the OS. I have Windows 7 Pro/64bits and I run the current version of Photoshop CC 2018 on a Dell laptop. No problems.

However, I had to fix a problem with my graphics display adapters when I first upgraded. PS2018 appeared to start up okay, but then would crash when it tried to load an image. Using Google, I determined that the problem was probably related to an incompatible display adapter being used by PS2018. This computer has two display adapters. I suspected that PS worked with one of them but not the other, and that PS2018 was defaulting to the "bad" adapter. Someplace in Windows (sorry I don't remember the details) I found a configuration screen which let me specify the graphics display adapter for various applications. I set PS so it would NOT use the "high performance" adapter and it has worked fine since then.