Thanks to Nikon--Not! I sent an e-mail to Nikon regarding my suddenly inoperable Nikon pocket camera, asking if they might have suggestions as to what might be wrong. The company...

jaymatt Loc: Alexandria, Indiana

I sent an e-mail to Nikon regarding my suddenly inoperable Nikon pocket camera, asking if they might have suggestions as to what might be wrong. The company responded with an e-mail saying they would reply within 48 hours. Then, about five minutes later, I got another e-mail from them saying they were happy to have solved my problem. I never heard from them again.

Does the company always operate this way? This makes me want to never consider buying one of their products again.

jerryc41 Loc: Catskill Mts of NY

jaymatt wrote:

Does the company always operate this way?

No, they don't. You obviously connected with the Canon branch of Nikon Support. Try again after the first of the year when things calm down a bit. They're probably having a wild New Years party at their offices - or maybe not.

I've always had good luck with Nikon Support, but only for recall.

Post your problem here, and I bet someone will have a suggestion.

cjc2 Loc: Hellertown PA

Nikon support is normally very reliable in returning an inquiry. I doubt anyone is minding the store right now so, as suggested, try again Tuesday morning. You also may want to call as I have had good luck with that and they will need more information than provided here. Best of luck. Happy new Year.

Rich1939 Loc: Pike County Penna.

jaymatt wrote:

I sent an e-mail to Nikon regarding my suddenly inoperable Nikon pocket camera, asking if they might have suggestions as to what might be wrong. The company responded with an e-mail saying they would reply within 48 hours. Then, about five minutes later, I got another e-mail from them saying they were happy to have solved my problem. I never heard from them again.

Does the company always operate this way? This makes me want to never consider buying one of their products again.

Sure sounds like a computer snafu. I'd try again after the holiday.

jaymatt Loc: Alexandria, Indiana

I sent this message to them three and a half weeks ago. Surely they weren’t partying that long ago.

rgrenaderphoto Loc: Hollywood, CA

jaymatt wrote:

I sent an e-mail to Nikon regarding my suddenly inoperable Nikon pocket camera, asking if they might have suggestions as to what might be wrong. The company responded with an e-mail saying they would reply within 48 hours. Then, about five minutes later, I got another e-mail from them saying they were happy to have solved my problem. I never heard from them again.

Does the company always operate this way? This makes me want to never consider buying one of their products again.

Forget Tuesday, the phone lines will be bonkers. Call them Wednesday morning. I've always found them to be very helpful.

Fotomacher Loc: Toronto

jaymatt wrote:

I sent an e-mail to Nikon regarding my suddenly inoperable Nikon pocket camera, asking if they might have suggestions as to what might be wrong. The company responded with an e-mail saying they would reply within 48 hours. Then, about five minutes later, I got another e-mail from them saying they were happy to have solved my problem. I never heard from them again.

Does the company always operate this way? This makes me want to never consider buying one of their products again.

Rich1939 Loc: Pike County Penna.

jaymatt wrote:

I sent this message to them three and a half weeks ago. Surely they weren’t partying that long ago.

Still sounds like a computer glitch. Haw you contacted them since this happened?

Fotomacher Loc: Toronto

Sounds like an anomaly. Could happen to anybody, but why did you wait 3 weeks before seeking a solution?

jaymatt Loc: Alexandria, Indiana

Fotomacher wrote:

Sounds like an anomaly. Could happen to anybody, but why did you wait 3 weeks before seeking a solution?

I actually thought the company might reply, but apparently it isn’t going to.

RRS Loc: Not sure

jaymatt wrote:

I actually thought the company might reply, but apparently it isn’t going to.

I'd give them a second chance and let them know that the UUH Nation is all waiting to see how well they do!

NJphotodoc Loc: Now in the First State

Did you call the store where you bought the camera from? If it is a camera shop, there might be someone there who could possibly help.
I also found that Nikon pocket camera battery contacts are subject to high resistance corrosion. If your camera takes AA or other replaceable batteries, take a look at the terminals especially the internal ones and if they look white or green, take a pencil eraser and GENTLY use it to rub off the corrosion.
Good luck and hope you get your camera working asap.

jaymatt Loc: Alexandria, Indiana

NJphotodoc wrote:

Did you call the store where you bought the camera... (show quote)

It’s not a battery problem Lithium-ion rechargeable) . The last time I tuned the camera on (Coolpix S6900), the shutter cover opened, but it didn’t extend, and then shut off. I too thought at first that it might be a battery problem, so I tried a new one. Same result: the camera powers on, the lens won’t extend, and then it shuts off. The lens cover is now stuck open, too.

Dan Downie Loc: Rochester, NY

jerryc41 wrote:

No, they don't. You obviously connected with the Canon branch of Nikon Support...

Ha ha ha! Too funny! Ohhhhhh, wait a minute... I shoot Canons! Not funny, man! Have a Happy New Year!

IDguy Loc: Idaho

jaymatt wrote:

It’s not a battery problem Lithium-ion rechargeable) . The last time I tuned the camera on (Coolpix S6900), the shutter cover opened, but it didn’t extend, and then shut off. I too thought at first that it might be a battery problem, so I tried a new one. Same result: the camera powers on, the lens won’t extend, and then it shuts off. The lens cover is now stuck open, too.

See if there is a reset.

Many such problems get fixed by taking the battery out for a while but your battery switch performed that.

Did you try cleaning the battery contacts in the camera?