terschneider

Got this brand new camera, touchscreen, WiFi, Bluetooth, to replace my old Canon. It malfunctioned right away, the LCD wouldn't respond, settings and menu button froze up, blah blah blah. I had to reinsert the battery several times to get it to work, it worked, sigh of relief. Then again an hour before the eclipse, so I dealt as best I could and managed to get some decent shots without bracketing or the ability to change many of the settings. Loaded them onto the computer and they can't be read. I know it's not the card as there are other CR2 shots from my old camera on there that are fine. I can however see them on the camera. I'd prefer not to carry the camera around to show friends the pictures, haha. Any suggestions?
Terry

TriX Loc: Raleigh, NC

Go to the Canon site (or use the disk that came with your camera) and download the latest version of Canon's Digital Photo Professional (DPP). That will allow you to open the CR2 files and view/save/export them in a format that you prefer (TIFF, JPEG, etc...). https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/dslr/eos-77d?tab=drivers_downloads

Dave327 Loc: Duluth, GA. USA

Try downloading directly from the camera. I had the same problem with my T6 and used the cable and that worked. Other cards work fine. I discarded that card.

TonyP Loc: New Zealand

Just a guess, but if you still have pics from your old camera visible on the card, that suggests you didnt format the card for your new camera.
Surprised you didnt get an error code. Strange also that you can see the pics on the camera.

TriX Loc: Raleigh, NC

The most likely cause is that the 77D has a newer version of CR2 files they are not supported by the version of LR that the OP is using. If that's the cause, there are 3 solutions: (1) download Canon's DPP (2) download Adobe's DNG converter (3) update ACR & LR to at least versions 9.10 & 6.10 (respectively).

warrenrowephotography Loc: Kempner, TX

Choices (2) and (3) are your best options. Do (3) first then (2) and then you're good to go.

TriX Loc: Raleigh, NC

Worth downloading DPP anyway as it provides a lower noise raw conversion than ACR which can be useful and you can transfer directly from DPP to Photoshop for further processing. If you update ACR and LR, you won't need the DNG converter.

rehess Loc: South Bend, Indiana, USA

We get questions like this all the time. Raw files are not a single type as JPEG or TIFF is. Each form of raw is vendor-specific, and no vendor feels compelled to retain any form of compatibility. One of the first steps you should take when getting a new camera is downloading the software on the CD that came with it, so you'll at least have the access they provide to their raw.

Oh - and you should always run a few test pictures through the entire cycle before photographing anything important ... treat the camera as you should treat any other software-related object.

Gitchigumi Loc: Wake Forest, NC

Is your version of Lightroom compatible with this newer file type? If not, then perhaps you can update LR with the latest info. Just a thought...

cthahn

You do not say what new camera you purchased. You assumed a new camera would take better pictures than an old one. You did not take any pictures of the sun before the 21st. Did you purchase a quality sun filter? Did you ever hear that Astrophotography is the most difficult. You will probably never understand that the photographer takes the picture, not the camera. That is a tough one for photographers or picture takers that have problems.

TriX Loc: Raleigh, NC

If you would read the title of the post, you would know what camera the OP purchased.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

I know this may be hard for you, but learning to read and pay attention would be of benefit to you.

The OP stated the camera model in the title. So either take your meds before you post, or take the trouble to read and comprehend.

Better not to post at all, than consistently do so and prove that you are a fool for all the world to see. Not even a likeable fool.

amfoto1 Loc: San Jose, Calif. USA

I'd wager 95% of "camera problems" are actually the user doing something wrong... no fault of the camera itself. I can't say what was wrong initially with your new camera when you first tried to use it.... probably nothing. But you got it working for you, and that's good. Personally I would never buy a new camera and use it the first time to photograph a once-in-a-lifetime event... that's just asking for trouble. There's always at least some learning curve, so it's better to stick with a tried and true camera I've been using for some time... or buy the new camera 2 or 3 weeks in advance and practice with it a lot prior to the event.

That and your problem with the resulting images suggest you're pretty inexperienced with digital photography. There's nothing wrong with this. In fact we were all there at one time or another. But don't blame the equipment, when it's pretty likely it's you who are at fault.

The reason you can't see the CR2 images the camera is producing is almost certainly because your Lightroom version is too old. It's not compatible with the new camera. It's very common to need to update software, in order to handle the images of a newer camera. You mention using Lightroom, but not what version of it. You'll need to update to a very recent version, to be able to work with CR2 files from a new camera model such as the 77D. If you have Lightroom 6 or Lightroom CC, simply update that. But if you have Lightroom 5 or earlier, you'll need to upgrade to 6 or CC. LR5 and earlier cannot be updated.

It's easy to check what version of Lightroom and Adobe Camera Raw you have installed... version info is under the Help menu of the software. There's also a means of checking for updates there. According to the Adobe website, to work with the 77D, you need Lightroom 6.1 or later and ACR 9.1 or later. (https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html)

An alternative is to use the software Canon provided with the camera... Digital Photo Pro is what's used to work with CR2/RAW files. I don't like it as well as Lightroom and Photoshop. But it works.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

As usual, good advice. We have already identified two problems: Not reformatting the SD card for the new camera, and likely out dated software. Personally I like Canon DPP, but also use Adobe CC.

As an aside, I've just acquired a refurbished 80D from Canon, and I'm getting some inconsistent results. However I have not yet had/taken the time to go through the manual properly, so I do not know whether it is me and just making some simple mistakes or whether there may be a problem. Until I can do some thorough testing I won't know, so I'm certainly not complaining, I'm assuming the fault is mine until I can prove otherwise. If the camera is a problem I can simply return it and have Canon deal with it. Even new products sometimes have problems, it's how the company deals that is the issue, and I have full confidence in Canon based on forty plus years of experience.

In the mean time, my current Canon system is working perfectly. Fortunately I work in the tech industry and have some knowledge of how to diagnose technology issues, which can take a significant amount of effort, especially if there is more than one problem. Sometimes one problem hides behind another one. The first thing I want to do is eliminate myself as a 'user error' problem before I contact Canon.

Good luck to the OP

rehess Loc: South Bend, Indiana, USA

This is the only post you have ever made here. You need to say more.

(1) Do you create CR2 only?

(2) When you say "they can't be read" do you mean LightRoom cannot understand them?

(3) What editing do you plan to do to a ball of fire?