PS CC 2017 slower than slow
Mar 22, 2017 15:21:07 #
Wondering if any of you have experienced and found a solution for extreme lag when using Photoshop CC. I happen to be using CC2017, but from reading frustrated comments on Adobe forums, this seems to be a pretty common problem with previous releases, too.
When I say extreme lag, I mean when I click on a tool, there is no response, nothing, nada, for sometimes minutes at a time. As often as not, the freeze goes beyond PS and makes all open programs non responsive. Closing all other programs does not help.
This only happens on my laptop running Windows 7. My desktop with Windows 10 does fine. I have 6 gigs of RAM on board and a 2.4 ghz processor, so I don't think those are the issues.
So, any suggestions? I am really looking for a solution. Suggestions that I get a Mac will be ignored (reading the comments on Adobe forums, it appears the problem is just as common on Macs).
TIA
gc
When I say extreme lag, I mean when I click on a tool, there is no response, nothing, nada, for sometimes minutes at a time. As often as not, the freeze goes beyond PS and makes all open programs non responsive. Closing all other programs does not help.
This only happens on my laptop running Windows 7. My desktop with Windows 10 does fine. I have 6 gigs of RAM on board and a 2.4 ghz processor, so I don't think those are the issues.
So, any suggestions? I am really looking for a solution. Suggestions that I get a Mac will be ignored (reading the comments on Adobe forums, it appears the problem is just as common on Macs).
TIA
gc
Mar 22, 2017 15:33:02 #
Mar 22, 2017 15:42:33 #
aquadiver wrote:
Wondering if any of you have experienced and found... (show quote)
If system ram is shared with the graphics and you only have 6 gb ram, and you only have one hard drive (no scratch disk on a discrete drive) then your answer lies there.
Mar 22, 2017 15:48:51 #
RAM IS the issue (or at least one) - 6GB is not enough. Are you running a 32 or 64 bit version of Win 7? What processor (you mentioned speed, but not type or number of cores.)
Open task manager (ctrl alt del)and look at CPU, memory and disk usage while the problem is occurring. This will show you which process is using the resources and what percentage of each. Don't be surprised if you see disk usage high as well as RAM and CPU as with limited memory, you're likely to be paging to disk, which will bring performance to its knees. There is not an issue with PS CC 2017 IF you have adequate resources ( you mentioned you had no issues on your desktop). Laptops often use integrated video ( rather than a separate adapter) which can be an issue, but if you're literally waiting minutes, my first thought without seeing the performance stats is inadequate RAM causing paging to disk.
Open task manager (ctrl alt del)and look at CPU, memory and disk usage while the problem is occurring. This will show you which process is using the resources and what percentage of each. Don't be surprised if you see disk usage high as well as RAM and CPU as with limited memory, you're likely to be paging to disk, which will bring performance to its knees. There is not an issue with PS CC 2017 IF you have adequate resources ( you mentioned you had no issues on your desktop). Laptops often use integrated video ( rather than a separate adapter) which can be an issue, but if you're literally waiting minutes, my first thought without seeing the performance stats is inadequate RAM causing paging to disk.
Mar 22, 2017 16:07:58 #
aquadiver wrote:
Wondering if any of you have experienced and found... (show quote)
I do suspect that your limitation of only 6 GB of ram is your major issue - personally I run an iMac with 32 GB of ram, and would like to go to 64 GB ;)
Think about it - when your system runs low on ram, it uses DISK space to swap memory in and out of ram so it can continue to function, unless you have a fast SSD drive to make swapping lightning fast, your computer now spends time swapping memory space in and out so programs can continue to operate, and that happens at the slow disk speed.
FWIW - No slow downs at all with 32 GB of ram, rarely does my system swap now a days, and working on large images, especially merging multiple shots into panorama's or stacking images eats up memory. When it does use swap, it is very quick do to the fusion drive system.
With a Windows computer, load up your apps that are normally running when you edit in Photoshop and look at your memory usage - that should tell the tale.
BTW - the swapping is most likely happening during the freezes you see - disk light flashing during those times?
Mar 22, 2017 16:16:55 #
Complex technical issues aside, I think you have answered your own question.
"This only happens on my laptop running Windows 7. My desktop with Windows 10 does fine."
"This only happens on my laptop running Windows 7. My desktop with Windows 10 does fine."
Mar 22, 2017 18:21:51 #
Thanks everyone. You may be right. It surprises me a bit, because previous versions of Photoshop CC worked fine, and 2017 worked fine until all of a sudden it didn't. As is, it meets all of Adobe's system requirements for CC 2017. I wish Adobe would provide better info for that. Anyway, this machine is only upgradable to 8 gb RAM, so I'm going to look at some gaming laptops.
I appreciate the quick responses.
Cheers,
g
I appreciate the quick responses.
Cheers,
g
Mar 23, 2017 06:41:44 #
Last week my experience with PS CC also had it dogging down quite slowly. I scanned for viruses/malware, defragged, and Combofixed it a couple times. This was impacting the machine beyond PS. I thought the problem was not being updated so that is what I did. Immediately afterward, Adobe did NOT remember my previous subscription and I was now a Trial User. After some frustrating online chat with three individuals at their off-shore support facility about why my account had no record of any registered products, I terminated the chat and signed up again for The Photography Plan. Doing that cured my issues. I am now working with PS CC 2017 and blazing through the NEF files from my D800 like never before.
In full disclosure, my system is a Dell Precision tower running Win 7 Pro, dual Xeon processors, 36 megs of ram, 3 dedicated SSD's and a fast video card supporting 2 monitors.
In full disclosure, my system is a Dell Precision tower running Win 7 Pro, dual Xeon processors, 36 megs of ram, 3 dedicated SSD's and a fast video card supporting 2 monitors.
Mar 23, 2017 08:49:38 #
Yes, I would fall asleep waiting for my old computer to process Topaz. One of the tricks before doing a new build was to use a Scratch Disk. I used a small SSD 64 gig. Easy to tell PS what to do
"Selecting Scratch Disks ...Performance preferences are available to help you get the best performance out of your computer by letting you choose one or more hard drives for scratch operations. When your computer doesn’t have enough RAM to perform an operation. " My new computer was an easy build using "last years gaming parts" which are discounted significantly. Now have 32 gig of DDR3. PS is a very bloated program I imagine. I use Paintshop Pro, but just purchased Affinity for about $50... it was originally a Mac only program, but now also windows. Perhaps time to say good by to God Adobe. In Arizona Adobe is made of mud.
http://www.quepublishing.com/articles/article.aspx?p=2115887&seqNum=12
"The interface [Affinity] is very intuitive and is close to enough to Photoshop that you don't have to learn a new software from the start. "
http://fstoppers.com/photoshop/affinity-photo-finally-true-alternative-photoshop-windows-153211
"Selecting Scratch Disks ...Performance preferences are available to help you get the best performance out of your computer by letting you choose one or more hard drives for scratch operations. When your computer doesn’t have enough RAM to perform an operation. " My new computer was an easy build using "last years gaming parts" which are discounted significantly. Now have 32 gig of DDR3. PS is a very bloated program I imagine. I use Paintshop Pro, but just purchased Affinity for about $50... it was originally a Mac only program, but now also windows. Perhaps time to say good by to God Adobe. In Arizona Adobe is made of mud.
http://www.quepublishing.com/articles/article.aspx?p=2115887&seqNum=12
"The interface [Affinity] is very intuitive and is close to enough to Photoshop that you don't have to learn a new software from the start. "
http://fstoppers.com/photoshop/affinity-photo-finally-true-alternative-photoshop-windows-153211
Mar 23, 2017 10:05:05 #
aquadiver wrote:
Wondering if any of you have experienced and found... (show quote)
I am running an I5 machine with 32gb of memory, a 16gb graphics accelerator, Windows 10, 1000watt power supply, 1tb C: drive for apps, 5 4tb drives for storage, gigabit fiber networking to a windows server and 3 Linux servers plus 2 WD Cloud systems. I also have a second desktop plus a laptop attached to the network with 2 of my 4tb windows 10 drives shared. I don't seem to have any speed problems in Lightroom or Photoshop, even when everything is being accessed.
Mar 23, 2017 13:37:57 #
Upon further review,
I was encouraged by Ripley's response and had considered doing exactly what he did, so before laying out the equivalent of a photo safari in Africa for new gear, today I uninstalled Photoshop CC2017. Creative Cloud took over the uninstall process and was finished in just a few minutes. Then the apps window on Creative Cloud showed an Install button next to PS CC2017, so I clicked that. In just a few more minutes I had a clean copy. I opened it, took a few seconds, opened a file on my hard drive, couple more seconds, performed a few tasks on it, which happened in real time, closed the file without saving, and closed Photoshop.
So thanks Ripley for the easy, low tech effective solution. Thanks to others for your suggestions, but I'm glad Ripley showed up with his suggestion before I acted on any of the others.
Happy shooting everyone!
I was encouraged by Ripley's response and had considered doing exactly what he did, so before laying out the equivalent of a photo safari in Africa for new gear, today I uninstalled Photoshop CC2017. Creative Cloud took over the uninstall process and was finished in just a few minutes. Then the apps window on Creative Cloud showed an Install button next to PS CC2017, so I clicked that. In just a few more minutes I had a clean copy. I opened it, took a few seconds, opened a file on my hard drive, couple more seconds, performed a few tasks on it, which happened in real time, closed the file without saving, and closed Photoshop.
So thanks Ripley for the easy, low tech effective solution. Thanks to others for your suggestions, but I'm glad Ripley showed up with his suggestion before I acted on any of the others.
Happy shooting everyone!
Mar 23, 2017 14:06:43 #
The short answer is that it's your laptop. It's either corrupt or not powerful enough. The operating system doesn't have anything to do with it because PS runs well with either operating system. Laptop computers are never quite as powerful as a desktop. One thing you can try is to completely baseline your laptop to it's original config and then see if PS runs any better. If so, then you had some corruption happening. If still slow, then get a more powerful laptop.
aquadiver wrote:
Wondering if any of you have experienced and found... (show quote)
Mar 23, 2017 14:48:25 #
I was not aware that this was such a widespread problem. My experience was not a fluke after all. Good outcome for the both of us.
Mar 23, 2017 14:53:44 #
BlackRipleyDog wrote:
I was not aware that this was such a widespread problem. My experience was not a fluke after all. Good outcome for the both of us.
Actually, sounds like a typical issue of application and/or registry corruption that gets fixed by an uninstall and re-install - till the next time.
Mar 23, 2017 15:00:01 #
Yeah, I guess deleting those spam emails about hot Russian women is still a really good idea too.
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