Topaz Failure to Respond
Dec 30, 2016 20:14:33 #
I tried to reinstall Topaz. It asked for my 30 digit license. I entered it and the response was that my number was not correct. I went back to my databank and sure enough, that number was correct. It had installed on the previous machine. So i tried again. Still no joy. I left an email for Topaz support and a day later got a message that they would respond in four days. (Which seems unacceptable to me, but. . .) It has now been two weeks and not another peep out of them.
Their product was almost $400 back then, now $500. I'm getting unhappy.
Their product was almost $400 back then, now $500. I'm getting unhappy.
Dec 30, 2016 20:38:51 #
Send another message! Unlike them, they are quick to care for customers. Also, log into your Topaz account and confirm the license number. They keep in on your page @ their site.
Dec 30, 2016 22:38:12 #
Dec 30, 2016 23:12:01 #
As NikonCharlie said, simply send another message. With the holiday season, they may be short on staff due to vacations. But be polite. Rudeness and angry tone are not nearly as effective to accomplish stuff as some people think. (Sometimes customer service representatives will intentionally move a rude message to the bottom of the pile, with the hope another rep will eventually deal with it.)
Dec 31, 2016 06:55:50 #
NikonCharlie wrote:
Send another message! Unlike them, they are quick to care for customers. Also, log into your Topaz account and confirm the license number. They keep in on your page @ their site.
when you confirm the license number copy and paste it in that way no mistakes Also do you have Topaz on more than 2 computers? You need to disable Topaz on your old computer
Dec 31, 2016 08:02:47 #
warrior wrote:
a b can be confused with a 6 look close
Speaka da english?
To OP, good luck! Topaz products are great, their CS sucks!
Dec 31, 2016 08:42:31 #
leftj
Loc: Texas
warrior wrote:
a b can be confused with a 6 look close
or a B can be confused with an 8 when looking at small print.
Dec 31, 2016 11:18:47 #
Reinaldokool wrote:
I tried to reinstall Topaz. It asked for my 30 dig... (show quote)
If you still have Topaz on your old computer Google Belarc Advisor and download to the old computer. It is free. Run Belarc and it will show your Topaz install key. Incidentally Topaz WILL run on more than one computer. I have it on my desktop and my laptop.
Dec 31, 2016 11:21:52 #
Dec 31, 2016 19:45:37 #
Instead of copying, can you cut and paste the code? sometimes a 0 and o get mixed up or a capital letter is missed. next is it a windows machine or Aple?
Jan 1, 2017 08:57:20 #
bdk wrote:
Instead of copying, can you cut and paste the code? sometimes a 0 and o get mixed up or a capital letter is missed. next is it a windows machine or Aple?
Yes
Jan 1, 2017 11:32:02 #
Have had similar experience with topaz labs as I have had a query for them on their clarity program since last Wednesday and they have not responded. Evidently they are shorthanded as they usually respond within a few days!! Good luck!! I would call their customer service dept.on your situation.
Jan 1, 2017 11:56:11 #
bdk wrote:
Instead of copying, can you cut and paste the code? sometimes a 0 and o get mixed up or a capital letter is missed. next is it a windows machine or Aple?
I just took a look at all of my Topaz installation keys. All are numbers, no letters.
Jan 1, 2017 13:58:57 #
jpintn wrote:
I just took a look at all of my Topaz installation keys. All are numbers, no letters.
Did same, agree all numbers. Happy New Year
Jan 6, 2017 18:00:16 #
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