You're Not Being Funny
Sep 21, 2016 07:06:16 #
I was talking to a friend who works the register in a big store, and he was telling me about all the "funny" things people say when they're checking out of the store. When he checks a $20 or $100 bill, "It should be okay. I printed it just this morning." When an item doesn't scan, "I guess that must be free." When asked to press the Yes button on the CC machine to approve the amount, "I don't know if it's right. I can't add all that up in my head." It's always the same stupid comments, and he gets them all day long. They weren't funny the first time he heard them, and they're still not funny. He also said that it tends to be "more mature" people who make these comments and think they're being funny. So, resist the urge to sound funny or clever. You don't sound either. I admit that I have made the "just printed" and "It must be free" comments myself, but I've learned my lesson.
Sep 21, 2016 07:28:19 #
Sep 21, 2016 08:02:46 #
ottopj wrote:
Your friend needs to lghten up.
I agree with ottopj. I work in retail. A couple of the better tools of customer service are getting to know your customer & humor. We get the "No the amount isn't okay" on a regular basis. One of my regular comebacks when a customer walk in: Customer; "I'm looking for a battery". Me; "Sorry, I sold the last one 5 minutes ago". With over 20 years of retail experience, I've found that humor can be a great sales tool if used appropriately.
Sep 21, 2016 08:21:33 #
ottopj
Loc: Annapolis, MD USA
Where do you work? You can wait on me. I go to stores where the employees have a sense of humor and are helpful. That's why I go to Whole Foods rather than Giant. I spend more but it's a whole different experience, both in product and employees helpfulness and knowledge.
Sep 21, 2016 08:45:11 #
Not funny when you keep putting in your 'Rewards' Credit card and picking Debit Card for payment. Seems to always get declined. Great test for the clerk.
Sarge69
Sarge69
Sep 21, 2016 08:58:05 #
Sep 21, 2016 09:02:57 #
ottopj wrote:
Where do you work? You can wait on me. I go to stores where the employees have a sense of humor and are helpful. That's why I go to Whole Foods rather than Giant. I spend more but it's a whole different experience, both in product and employees helpfulness and knowledge.
That probably has a lot to do with management.
Sep 21, 2016 11:06:17 #
With self-help checkout in a lot of stores, I don't have too much interaction with a cashier anymore. I have found I can operate the scanner just as well as they can.
Sep 21, 2016 11:48:31 #
ottopj wrote:
Where do you work? You can wait on me. I go to stores where the employees have a sense of humor and are helpful. That's why I go to Whole Foods rather than Giant. I spend more but it's a whole different experience, both in product and employees helpfulness and knowledge.
Batteries Plus in Grove City, OH. You're welcome to come by anytime.
Sep 21, 2016 15:30:14 #
Right then, out goes my "careful with that..its still wet"!!...then I wont get that "silly old fart look".
Sep 21, 2016 16:13:26 #
Doddy wrote:
Right then, out goes my "careful with that..its still wet"!!...then I wont get that "silly old fart look".
Yes, and that was the point of my post.
Sep 22, 2016 05:46:23 #
They won't refuse your payment, though. What's wrong with them hearing the same lame humor now and then? Better than hearing complaints about how long the wait was, how much everything costs............
Sep 22, 2016 05:53:38 #
Yes in an effort to appear friendly (which I'm really not:) I have made a comment or two when checking out. Lately, my reply to the cashier when he/she tells me how much I saved on this trip, has been "I would have saved a lot more by not coming in." Amazing the gambit of looks and reactions to that.
Sep 22, 2016 05:57:01 #
The one that bothers me, is "did you find everything you were looking for?" My reply is often a not funny, "I was looking for a bag with a million dollars in it, but didn't find one". They NEVER laugh at that, so I guess its not being used again!
Sep 22, 2016 06:31:08 #
Work long enough in any trade and one will hear the same lines. Premium or Regular before a barium enema always an ice breaker.
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