jimkh

A week or so ago I posted a problem I was having in getting a camera back that I had traded in. I was not getting calls or e-mails returned. I remembered that there was a man named Hershel who trouble shooted for B&H and I asked for help in finding him. A fellow Hog was quick to write me with instructions and very shortly I was in contact with Hershel. He went right to Henry Posner, Director of Communications for B&H who was in touch with me and took the problem to to the Customer Service managers. That was the end of last week and today I received the camera.

There's a complicated procedure involved by B&H which leads me to think that they have a lot of these "sellers remorse" situations. One of the Hogs commented on my original post that it was more a "Jimkh problem than a B&H problem" which I thought at the time was unnecessary but now I think he was right. I wasn't happy with the evaluation so why did I accept it? I should have sat down (there's a couch in the B&H Trade-In room) and thought as I did later on. Here was a practically brand-new version of a current camera and if I saw this on sale at this price I probably would have grabbed it. So my hard-won advice is think hard, consider all alternatives and then make a decision.

I must congratulate and thank agsain Hershel and Henry Posner for abay-sitting me through this process. Just one more reason Why B&H is the best.

Jim

MikeMck Loc: Southern Maryland on the Bay

B&H is a class act, no doubt about it.

Hershel Loc: New York City

Jim,

Both Henry and I were glad to help and pleased that this concluded to your satisfaction. B&H Photo is grateful for your patronage and values having you as one of our esteemed customers. We look forward to continue earning your trust for many years to come.

Have a magnificent weekend.

HERSHEL

P.S. Please let me know when you plan to visit our store again as I'd like to meet you.

Hershel Loc: New York City

Thank you Mike for the endorsement

jerryc41 Loc: Catskill Mts of NY

Rob Almeda Loc: Gaithersburg, Maryland

B & H is a top camera seller. A thumbs up !!!!!!!!!!!!

tshift Loc: Overland Park, KS.

I don't care what anybody says. B & H is the BEST. I have bought from them from day one of my photography journey, I think 6 years ago. Have only had a few problems but they were ALWAYS on top of it and took care of very quickly. Also every time I was on the phone or computer live chat their people were excellent, with knowledge and being friendly. You can't go wrong with B & H.

Tom

MikeMck Loc: Southern Maryland on the Bay

Thank you for decades (yes decades) of excellent customer service. My only regret is that I live too far to visit very often.

cjc2 Loc: Hellertown PA

As has been said many times, including a few by me, it just doesn't get any better than B&H! In my mind they are a model of how a customer should be treated!

jimkh

Hershel:

I will do that and thanks again.

Jim

RRS Loc: Not sure

I'm glad your happy. I seriously doubt that B&H has a problem with "sellers remorse" or for that matter maybe it would better be described as buyers remorse. Most people do their homework and dream of what they want/need before shelling out our hard earned cash. IMHO I think that B&H is the top of the line and as we all can see they bend over backwards to try and appease those that make snap decisions.

mas24 Loc: Southern CA

7 years of good service for me from B&H. Everything is sent on time, and I love the free shipping on $49+ orders.

AndyCE Loc: Pittsburgh, PA

Thanks for posting this. I have yet to order from B&H, but will with my next purchase. I have never seen a negative post about them. That alone is saying a lot in this forum!
Andy

Hershel Loc: New York City

TO: MikeMcK , jerryc41, Rob Almeda, tshift, RRS,

Thanks to all for the kind words. We at B&H Photo are most fortunate and honored to have you as customers. While despite our best efforts we may occasionally drop the ball, should that happen I encourage everyone to immediately contact our Customer Services Department. If your issue is still not resolved, send an email to henryp@bhphoto.com

Henry Posner, our Director of Communications is entrusted with the Online Reputation Management for B&H Photo and consistently defines, sets and raises the bar by which Customer Service is defined in the Retail Industry.

Thanks again.

HERSHEL

Hershel Loc: New York City

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