Problem burning DVD-R: I get a message saying i don't have the right Firmware to burn photos. I have always done this before without any issue. Can someone help me?

Tom Kelley Loc: Roanoke, Virginia

I get a message saying i don't have the right Firmware to burn photos. I have always done this before without any issue. Can someone help me?

St3v3M Loc: 35,000 feet

What program are you using?

Tom Kelley Loc: Roanoke, Virginia

St3v3M wrote:

What program are you using?

You mean like which WINDOWS?

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Tom Kelley wrote:

You mean like which WINDOWS?

As much detail as possible is helpful, computer model, Windows version, and do you use Windows to burn DVD-s or another software package such as Nero. Also, have you done upgrades recently?

St3v3M Loc: 35,000 feet

Tom Kelley wrote:

You mean like which WINDOWS?

Can you walk us through the steps up the error message? S-

Tom Kelley Loc: Roanoke, Virginia

Peterff wrote:

As much detail as possible is helpful, computer model, Windows version, and do you use Windows to burn DVD-s or another software package such as Nero. Also, have you done upgrades recently?

I have a Dell computer and running Windows 7 Home Premium. I sometimes use Picasa to edit and i haven't done any upgrades lately. I always do the updates like Adobe Reader if that matters.

Tom Kelley Loc: Roanoke, Virginia

St3v3M wrote:

Can you walk us through the steps up the error message? S-

As i remember, it just says "The CD failed to burn, be sure to check your computer for the latest Firmware".

St3v3M Loc: 35,000 feet

Tom Kelley wrote:

I have a Dell computer and running Windows 7 Home Premium. I sometimes use Picasa to edit and i haven't done any upgrades lately. I always do the updates like Adobe Reader if that matters.

Step 1 - you stick a DVR in the drive
Step 2 - ...

St3v3M Loc: 35,000 feet

Does this help?
Burn a CD or DVD in Windows Explorer
http://windows.microsoft.com/en-us/windows7/burn-a-cd-or-dvd-in-windows-explorer
- choose one of the 'To Burn' options below

Or maybe this?
How to copy a DVD with Windows 7
http://www.youtube.com/watch?v=oMtFcAuWi2E

Tom Kelley Loc: Roanoke, Virginia

St3v3M wrote:

Does this help?
Burn a CD or DVD in Windows Explorer
http://windows.microsoft.com/en-us/windows7/burn-a-cd-or-dvd-in-windows-explorer
- choose one of the 'To Burn' options below

Or maybe this?
How to copy a DVD with Windows 7
http://www.youtube.com/watch?v=oMtFcAuWi2E

Thanks, i think this will help. I'm going to try it and see. I think i need to close the window that pops up when i install the cd and go to "My Computer".

St3v3M Loc: 35,000 feet

Tom Kelley wrote:

Thanks, i think this will help. I'm going to try it and see. I think i need to close the window that pops up when i install the cd and go to "My Computer".

Let us know! S-

Tom Kelley Loc: Roanoke, Virginia

St3v3M wrote:

Let us know! S-

I will, it will probably be tomorrow LOL! I'm not the most computer savvy person you'll find on here.

St3v3M Loc: 35,000 feet

Tom Kelley wrote:

I will, it will probably be tomorrow LOL! I'm not the most computer savvy person you'll find on here.

No worries, everyone has a gift! S-

St3v3M Loc: 35,000 feet

Tom Kelley wrote:

I will, it will probably be tomorrow LOL! I'm not the most computer savvy person you'll find on here.

As a side, the easiest way to help those trying to help you is to give them as much detail as possible, typically walking through the steps.

For example, can you imagine the mechanic who asks what's wrong and you say, It doesn't work. It's the same with computers - specifics help.

When I click on the program XYZ
A message pops-up on the screen
It says: (and write it word for word)

Hope this helps! S-

Tom Kelley Loc: Roanoke, Virginia

St3v3M wrote:

As a side, the easiest way to help those trying to help you is to give them as much detail as possible, typically walking through the steps.

For example, can you imagine the mechanic who asks what's wrong and you say, It doesn't work. It's the same with computers - specifics help.

When I click on the program XYZ
A message pops-up on the screen
It says: (and write it word for word)

Hope this helps! S-

:thumbup: :thumbup: :thumbup: I got it!!!!!!!!!!! Thanks everyone, i knew i could count on you. I was clicking on the wrong choice in the box that comes up when you install the CD.