lhardister Loc: Brownsville, TN

About 10 days ago, I downloaded Windows 10 and it seemed to work fine. Then about four days ago, I awoke my computer, attempted to open the Edge browser, and received a blue screen error message to the effect that some driver had "unloaded" improperly, that my registry was at risk, etc., etc., and that I would have to call a a certain toll-free number to resolve the problem. The blue screen was locked in place; I could "minimize" it but could not close it. Restarting the computer had no effect. Edge is locked and unusable.

It appears that the Google Chrome browser and Internet Explorer are functional, as well as other apps and programs on the computer.

I called the toll free number, talked to an allegedly "certified" technician, and to make a long story short, was told that the "services" provided to my computer had not been updated upon the download, and that I would have to hire "support services", provided solely by Microsoft certified technicians, for a subscription fee of $349.00 to resolve the problem. I ended the conversation, and plan to leave Edge in its locked status until something further manifests itself.

Is this for real? Has anyone else experienced anything like this? What are your thoughts, please.

ebbote Loc: Hockley, Texas

Sounds mighty suspicious to me, like a scam. Just disable
Edge.

Dan821 Loc: Traveling........

Sounds like you downloaded some Malware or Ransomeware.

I would restore back to whatever you were running before the upgrade; Win7, Win8.1, run a scan for malware. Then perhaps upgrade back to Win10 after you verify that all is working correctly.
Worst case, do a clean Win10 install.

sarge69 Loc: Ft Myers, FL

This is a scam. I had a similar problem with Win 8.1 and called the number.

Someone answered the phone and it sounded like an internet cafe or someones basement during a party. I told the guy " I can't hear you" he said something and all the conversations disappeared. He wanted $199.99 to fix the Microsoft problem and I said I'd just run my Acronis backup restore to a day or two earlier. He hung up. I turned off the computer and on restart the problem was no longer there.

I did a restore anyway.

Sarge69

hlmichel Loc: New Hope, Minnesota

I posted about the same issue the other day. It only affected Edge, but even a restart did not help.
Put you cursor over the close tab "X" and press the ESC key while you attempt to close the tab.
If you time it right, you will be free.

lhardister Loc: Brownsville, TN

Those steps appear to have worked. The blue screen is gone. Thanks so much, hlmichel.

Best regards, lhardister

lhardister Loc: Brownsville, TN

Thanks, Dan821. Please excuse my ignorance but could you help me to understand what is meant by the phrase "clean install?" Perhaps you could direct me to an explanatory link to save time and trouble?

Thanks again, lhardister

lhardister Loc: Brownsville, TN

Thank you, ebbote.

Best regards, lhardister

lhardister Loc: Brownsville, TN

Thanks, Sarge69. Best regards, lhardister

singleviking Loc: Lake Sebu Eco Park, Philippines

"Clean Install" means you wipe your old boot info and OS from your drive and install WIN10 on the clean sector. Easiest means to accomplish this is to use the FLASH DRIVE or DVD download version of the ISO and execute the installation from the FLASH DRIVE or DVD instead of downloading the ISO to your temp file of the HDD and doing an upgrade from the present OS to WIN10.

This method of doing a "CLEAN INSTALL" or "VIRGIN INSTALLATION" will eliminate all the junk in your boot directory and registry but it also means you need to re-install your programs and recover your personal files from the backup after scanning them all with a good antivirus and malware program. It does give new life to slow machines that have been bogged down with background junk programs, cookies, viruses and spyware that can be carried over to the new OS if it's not deleted.

lhardister Loc: Brownsville, TN

Thanks, singleviking. Looks like I will need to read up on how to execute those instructions on my specific computer.

Best regards, lhardister

JOHNSSR Loc: NORTH CAROLINA

this is a scam,i have had a similiar situation,and i did control alt delete to get the task manager,and clicked on the file that was at risk....it cleared it and i never went to that site again. there are many scams like this pot there,mind you i am running windows 8,and i have no thoughts of venturing to win 10,too many problems i have read from many individuals like yourself. win 10 is still a new animal,and it will take time to work out all the kinks,i know it will be around for many a year,and by then it may be perfected. i won't use it also because it does not support java,i run pogo a game site and it uses java and flash...i guess i will step down from my soapbox now,and good luck with what ever you chose to do to fix this problem.
john :-)