Lightroom 6 CC Freezing: I have had LR 6 for 3 days now. It is freezing up on me during each use. The only way to get out of the freeze is to reboot the computer (control-alt-del does...

Revet Loc: Fairview Park, Ohio

I have had LR 6 for 3 days now. It is freezing up on me during each use. The only way to get out of the freeze is to reboot the computer (control-alt-del does nothing). The mouse still moves around, everything is just totally unresponsive. This is a 1 year old high-end Dell computer which up to now we have had no problems with (It runs Windows 8, 64 bit).

I don't expect anyone to be able to troubleshoot this problem. I just need advice on who I would contact to get help. Can you talk to a real person at Adobe without waiting on hold for hours???

DavidPine Loc: Fredericksburg, TX

Mine has been smooth as silk on my MacBookPro and iMac. The HDR and Pano additions work absolutely great for me.

minniev Loc: MIssissippi

Revet wrote:

I have had LR 6 for 3 days now. It is freezing up... (show quote)

I'm not a windows user so tech help is limited, but is it actually opening and you work a while before the freeze or does it freeze before it opens completely? You could try turning off the graphics processing in preferences/performance and see if it helps.

Humans are hard to find at Adobe and often hard to understand as well. Try the help chat first. It's much faster than waiting in the phone queue and typing solves some of the language barriers. If you have to call, try late at night.

SueMac Loc: Box Elder, SD

I've had trouble when using the facial recognition feature. I think I go too fast sometimes and then nothing works.. If I go do something else and give LR time to catch up and/or restart LR, all seems to be ok. My iMac is almost 2 years old with 16 gig of ram.

Revet Loc: Fairview Park, Ohio

SueMac wrote:

I've had trouble when using the facial recognition feature. I think I go too fast sometimes and then nothing works.. If I go do something else and give LR time to catch up and/or restart LR, all seems to be ok. My iMac is almost 2 years old with 16 gig of ram.

That is when it freezes on me, during facial recognition. I yes, I think I am overwhelming it. I did try to turn off the GPU in preferences and so far so good but that is only one try

minniev Loc: MIssissippi

Revet wrote:

That is when it freezes on me, during facial recognition. I yes, I think I am overwhelming it. I did try to turn off the GPU in preferences and so far so good but that is only one try

Turning off the GPU improved my problems significantly. It makes LR 6 almost as good as LR5!!

Have you found some way to turn off facial recognition? I see no reason to let it take us hostage. It seems more of an iPhone type trick.

Haydon

minniev wrote:

Turning off the GPU improved my problems significantly. It makes LR 6 almost as good as LR5!!

Have you found some way to turn off facial recognition? I see no reason to let it take us hostage. It seems more of an iPhone type trick.

Agreed about turning off GPU. Unless users have experienced the same problems they will remain oblivious. I had several users say I had to upgrade my hardware yet they had no idea what I had. Definitely myopic and oblivious regardless of their imaginary knowledge. Turns out there wasn't enough field testing and many ATI cards are incompatible because of Adobe's early release. Adobe has been using an app to troubleshoot the plethora of problems.

Dngallagher Loc: Wilmington De.

minniev wrote:

Turning off the GPU improved my problems significantly. It makes LR 6 almost as good as LR5!!

Have you found some way to turn off facial recognition? I see no reason to let it take us hostage. It seems more of an iPhone type trick.

Toggle Facial Recognition with the little face button at the bottom of the screen... at least on a Mac.... I keep mine off btw - it can take a long time to index every image.

SueMac Loc: Box Elder, SD

Facial Recognition is off unless I'm using it. And that is what I've been doing...index all the family images. Well...not all, but most of them. At some of the reunions there are way too many people in each pix. And some of the old scanned pix are really too small. This will be a long term project I think.

minniev Loc: MIssissippi

Dngallagher wrote:

Toggle Facial Recognition with the little face button at the bottom of the screen... at least on a Mac.... I keep mine off btw - it can take a long time to index every image.

Thanks, I missed that little guy.

aussie2u

I turned on facial recognition last week when the new LR update arrived. It's still finding faces, at 57% now, on a 150,000 photo catalog of Canon 5DMkiii images.

As the original poster said, LR is almost unresponsive as it searches unless you're VERY patient in waiting for the program to respond. If this is what you encountered, then I would consider it normal behavior as I have a very fast i7 with the catalog on SSD. If you can't devote time to a mass recognition, you're right that it will need to be done by folders/collections over a long period of time.

SueMac Loc: Box Elder, SD

I'm only doing a file at a time and correcting what is missed. It is doing a pretty good job for a lot of the old pix and scanned in and not the greatest in the first place. I'd hate to wait for it to do my whole library at one time.

Dngallagher Loc: Wilmington De.

SueMac wrote:

I'm only doing a file at a time and correcting what is missed. It is doing a pretty good job for a lot of the old pix and scanned in and not the greatest in the first place. I'd hate to wait for it to do my whole library at one time.

File at a time? As in ONE PICTURE? Or do you mean FOLDER at a time? Several pictures?

SueMac Loc: Box Elder, SD

Guess I said it wrong...yes a folder at a time. Some have a lot of pix in them and others a few. So I can work on them as I get time. I've noticed that when I get done with a folder I tell LR to write the new metadata to the xmp file and it isn't locking up near as much. I have LR set to automatically do this, but by telling it what I want, it seems to be working better.

Dngallagher Loc: Wilmington De.

SueMac wrote:

Guess I said it wrong...yes a folder at a time. Some have a lot of pix in them and others a few. So I can work on them as I get time. I've noticed that when I get done with a folder I tell LR to write the new metadata to the xmp file and it isn't locking up near as much. I have LR set to automatically do this, but by telling it what I want, it seems to be working better.

That makes more sense :) I have not bothered with facial recognition myself yet. Good info !