Hope someone out there can help me. Yesterday I tried to open 12 but it refused ie nothing happened when I clicked the icon.I uninstalled the programme and reloaded.I am getting a message that it is validating the serial number then nothing.I contacted a help forum(which I pay for) who suggested I reset my computer,which I have done.This also failed.Anyone able to help &/or give Adobes help website.Finally I have Elements 10 which works OK
look carefully a B could be an 8 or vise versa.
Many thanks Warrior but I have tried several times but will give it another go. I noticed from a past topic that this happened before but I had it in mind on that occasion it was another programme but it was Elements 12.
dannac
Loc: 60 miles SW of New Orleans
Just something to try ... right click on task bar and choose show task manager.
Click on processes tab and look for two instances of PSE 12 running.
If so, choose them and click end process.
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