Trouble with OnOne Software
Dec 18, 2014 16:43:14 #
Has anyone who uses it had any trouble with version 9.1 of OnOnes Photo Suite 9 ? I have had freezes crashes and trouble with it loading up. I contacted the help and the help was good I have to admit but you needed to be a graduate in computers to get all the info they needed to diagnose the problem? I would have had to get a techie guy in at $100 and hour to get that info for them as I found it so complicated. They have now offered me a full refund which is OK I suppose but not as good as a program that works for me. I have Photoshop CC and Lightroom and Photomatix Pro running on my machine with no problems and previous versions of OnOnes have run with no worries so its got to be the new program hasn't it?
Dec 18, 2014 16:55:25 #
Dec 18, 2014 16:57:09 #
I too, have been error-free with Perfect Photo Suite 9.1. I'm also on Yosemite (OS X 10.10.1).
Edited: Correction, I'm running 9.0.1 of Perfect Photo Suite.
Edited: Correction, I'm running 9.0.1 of Perfect Photo Suite.
Dec 18, 2014 17:17:23 #
Dec 18, 2014 17:20:08 #
DavidPine
Loc: Fredericksburg, TX
No problems here.
Adicus wrote:
Has anyone who uses it had any trouble with versio... (show quote)
Dec 18, 2014 17:21:16 #
Adicus wrote:
Maybe its because I am not using an iMac?
I'm using a 2012 Macbook Air.
Dec 18, 2014 17:31:45 #
There you go then . Anyone using a Microsoft computer and in New Zealand?. What I cant understand is why previous versions worked for me and this one doesnt
Dec 18, 2014 17:47:39 #
So you're running a version of Windows, and you had a previous version of OnOne installed? How did you update it? Did you remove the old version and install the new, or did you install-and-upgrade-in-place?
My guess is that either a file that needed to be updated was open/locked and did not get updated, or that some registry entry didn't get changed the way it had to be.
Say what you will about Macs vs. PCs, but this is why cost isn't (or shouldn't be) a factor. Macs don't have these kinds of issues. Oh, not to say that Macs don't have problems (in 30 years of using Macs, I have had my share), but one doesn't need a computer science degree to operate a Mac.
My guess is that either a file that needed to be updated was open/locked and did not get updated, or that some registry entry didn't get changed the way it had to be.
Say what you will about Macs vs. PCs, but this is why cost isn't (or shouldn't be) a factor. Macs don't have these kinds of issues. Oh, not to say that Macs don't have problems (in 30 years of using Macs, I have had my share), but one doesn't need a computer science degree to operate a Mac.
Dec 18, 2014 17:57:02 #
It does need a minimum of 8 gig ram and a video card with minimum 256k ram. You can right click on the computer icon and choose properties to get that info.
Dec 18, 2014 18:25:52 #
Adicus wrote:
Has anyone who uses it had any trouble with versio... (show quote)
I have 9.1 running on Windows 7 Ultimate and no issues at all. I find it faster and more stable than 8.5.
Dec 18, 2014 18:29:19 #
I have 16 gigs and also a Solid State hard drive with all programs on. I cant find any info on the video card as it doesnt have that in the properties after I right click on the Computer icon. My machine is quite powerful and I keep saying why did the older versions work and not the new one?
Dec 18, 2014 18:31:28 #
Dec 18, 2014 18:40:44 #
Adicus wrote:
Thanks Skiman . At least I know it works well for another pc user now
Do you have a discrete Graphics card. I does recommend OpenGL 4.0 compatible video card with 1GB dedicated video RAM.
Run the dxdiag command to see what you have
Dec 18, 2014 19:48:48 #
I did the dxdiag command Skiman and it came up with Processor
AMD A8-3850 APU with Radeon(tm) HD Graphics (4CPUs) 2.9 ghz
no other mention of graphics
AMD A8-3850 APU with Radeon(tm) HD Graphics (4CPUs) 2.9 ghz
no other mention of graphics
Dec 18, 2014 23:25:43 #
Adicus wrote:
I did the dxdiag command Skiman and it came up with Processor
AMD A8-3850 APU with Radeon(tm) HD Graphics (4CPUs) 2.9 ghz
no other mention of graphics
AMD A8-3850 APU with Radeon(tm) HD Graphics (4CPUs) 2.9 ghz
no other mention of graphics
That is not a descrete graphics card and uses system memory for rhe graphics subsystem. becauae system memory is slower that graphics card memory and might be your problem.
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