Costco Print Order
Dec 5, 2014 05:47:25 #
Hope this doesn't fall under the category of really dumb questions. Perhaps someone who has dealt with Costco Photo online can help.
Based on several positive comments by members on the quality of Costco prints I thought I'd give it a shot. I ordered an 8x12 print on line uploaded from LR. Photo was not cropped or dimensionally altered in any way. What I received was a high quality image with excellent color rendition printed on 8x12 photo paper, but the image itself was 5.5 x 8. Am I missing something here? Obviously I need to talk to Costco, but is there something I might have done in error to get this result?
Based on several positive comments by members on the quality of Costco prints I thought I'd give it a shot. I ordered an 8x12 print on line uploaded from LR. Photo was not cropped or dimensionally altered in any way. What I received was a high quality image with excellent color rendition printed on 8x12 photo paper, but the image itself was 5.5 x 8. Am I missing something here? Obviously I need to talk to Costco, but is there something I might have done in error to get this result?
Dec 5, 2014 05:52:17 #
Dec 5, 2014 05:57:57 #
windshoppe wrote:
Hope this doesn't fall under the category of reall... (show quote)
Interested to see the answer because I may start having Costco do more printing for me. The one time so far I did use them, the print was the correct size but I did not allow for a margin so the bottom was off by 1/4 inch. Your problem may be in your file specs., Style, Res., size, etc. and use of your PP software. Good luck.
Dec 5, 2014 06:02:22 #
keithet58
Loc: Western Colorado
not knowing more than is said in your statement, 2 things could have happened. the mega-pixels count of your camera could have been to small to render a large print or, somewhere in the order form you mistakenly click on the large border feature. I have used Walgreens photo and it took a couple of tries to fill out their form to get the prints that I imagined I had ordered in the first place. Walgreens was nice and didn't charge me for the missteps I made.
Dec 5, 2014 06:14:56 #
windshoppe wrote:
Hope this doesn't fall under the category of reall... (show quote)
See what happens if you try to print that image from LR. Does it show a 8 x 12, or the smaller image? I'm sure Costco would have a good answer.
Dec 5, 2014 06:36:07 #
I work at costco as an optician. My good friend runs the photo lab. I will try to get an answer in a day or two
Dec 5, 2014 09:11:28 #
windshoppe wrote:
Hope this doesn't fall under the category of reall... (show quote)
If your prints are of value and you want good work do not leave it to someone like Costco, go to a pro at Adorama, Meridien or someone that takes their business seriously. My .02 worth!
Dec 5, 2014 09:12:25 #
I've never had that happen, and have had hundreds of prints done at Costco through the website. I bet it was some kind of computer/printer error. And of course they will reprint for free. Can you post the shot here?
Dec 5, 2014 09:54:01 #
Linda From Maine wrote:
I've never had that happen, and have had hundreds of prints done at Costco through the website. I bet it was some kind of computer/printer error. And of course they will reprint for free. Can you post the shot here?
Here's the shot.
Dec 5, 2014 09:58:40 #
Dan L wrote:
What was the size of your image emailed?
If my viewer is correct it indicates 2400x3600 pixels.
Dec 5, 2014 10:00:43 #
windshoppe wrote:
Here's the shot.
Is this a snap of what you received from them? Or did you send it in with the white border?
Dec 5, 2014 10:00:54 #
jerryc41 wrote:
See what happens if you try to print that image from LR. Does it show a 8 x 12, or the smaller image? I'm sure Costco would have a good answer.
My printer doesn't offer that size as an option. That's one of the reasons I decided to try Costco. I hate to crop images and have never gotten into the happen of shooting wide to accommodate the possibility of different perspective prints.
Dec 5, 2014 10:05:14 #
Can't offer any help on what happened with the print size you received, windshoppe, but IMHO it's a good picture.
Dec 5, 2014 10:12:00 #
windshoppe wrote:
How and what are you using to do this. I thought you had to export something to upload. I would like to know how you do this from withing Lightroom?..... I ordered an 8x12 print on line uploaded from LR. ....
Dec 5, 2014 10:21:30 #
krl48 wrote:
Can't offer any help on what happened with the print size you received, windshoppe, but IMHO it's a good picture.
Thank you.
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.