My Macbook pro retina has Malware: My macbook pro has malware I think. In safari I will go to a site and another site will come up, I will delete that and my site will be there. Even...

saxkiwi Loc: New Zealand

My macbook pro has malware I think. In safari I will go to a site and another site will come up, I will delete that and my site will be there. Even in email i cannot click on a link. If Im on facebook for eg I will click on a link and will go to mackeeper.com or some stupid site for a game. It will not do it all the time though just when it feels like it. Also sometimes when I use safari once then click on the safari icon at the bottom again I have to quit it before I can use it. I tried upgrading to mavericks but it didn't fix the problem. I dont want to have to delete the hardrive if I can help it.
I think its pointless upgrading to yosemite if mavericks didnt do it. Id appreciate it if anyones got any suggestions?

doclab88 Loc: Baldwin Wisconsin

saxkiwi wrote:

My macbook pro has malware I think. In safari I wi... (show quote)

You can try this:
>Launchpad, >other, >disc utility. Highlight Macintosh HD (it might the sub drive also under the same drive, and then repair disc permissions under the first aid tab. I do this on a weekly basis.

Dngallagher Loc: Wilmington De.

saxkiwi wrote:

My macbook pro has malware I think. In safari I wi... (show quote)

You might want to look at moving from Safari to Firefox or Chrome, see if the issue goes away. If all the issues involve using Safari, perhaps Safari is the problem.

I myself switched to Chrome. Your mileage may vary though ;)

saxkiwi Loc: New Zealand

doclab88 wrote:

You can try this:
>Launchpad, >other, >disc utility. Highlight Macintosh HD (it might the sub drive also under the same drive, and then repair disc permissions under the first aid tab. I do this on a weekly basis.

Thanks I tried that already and it didnt fix the problem..cheers

seroposi

Have you reset Safari and do you have an unusual browser shown in the search engine drop down list ( safari > preferences > general ) ?

saxkiwi Loc: New Zealand

seroposi wrote:

Have you reset Safari and do you have an unusual browser shown in the search engine drop down list ( safari > preferences > general ) ?

Yeah still no fix..Thanks

Dngallagher Loc: Wilmington De.

saxkiwi wrote:

My macbook pro has malware I think. In safari I wi... (show quote)

One thing you might want to check for is a DNS issue - which could cause the symptoms you talk about across all browsers. Make sure that the DNS setting points to the correct DNS server you want, or try replacing the DNS setting with 8.8.8.8 to use Google's DNS at:

http://developers.google.com/speed/public-dns/

Or Open DNS at:

http://www.opendns.com/home-internet-security/opendns-ip-addresses/

doclab88 Loc: Baldwin Wisconsin

Dngallagher wrote:

One thing you might want to check for is a DNS issue - which could cause the symptoms you talk about across all browsers. Make sure that the DNS setting points to the correct DNS server you want, or try replacing the DNS setting with 8.8.8.8 to use Google's DNS at:

http://developers.google.com/speed/public-dns/

Or Open DNS at:

http://www.opendns.com/home-internet-security/opendns-ip-addresses/

Well, I wasn't having problems with malware like the OP but I clicked on your links and read through them. So I gave it a try and and changed my DNS settings to 8.8.8.8 & 8.8.4.4. What a difference in loading websites!!! Much, much faster! Thank you for these links!

rpavich Loc: West Virginia

One google search for mackeeper came up with this:

Quote:

Many users will see references to an application c... (show quote)

http://discussions.apple.com/docs/DOC-3039

saxkiwi Loc: New Zealand

rpavich wrote:

One google search for mackeeper came up with this:

http://discussions.apple.com/docs/DOC-3039

Thanks, yeah mackeeper does pop up a lot but I dont have it installed when I click on a site mackeeper is usually the first one to come up along with other annoying popups on the screen

saxkiwi Loc: New Zealand

doclab88 wrote:

Well, I wasn't having problems with malware like the OP but I clicked on your links and read through them. So I gave it a try and and changed my DNS settings to 8.8.8.8 & 8.8.4.4. What a difference in loading websites!!! Much, much faster! Thank you for these links!

I tried following the instructions for the router but it didnt have my router model no listed so I tried it with the workstation and laptop choice and did it to both imac and macbook and it does seem a lot faster so thats great. But I didnt use the 8888 and 8844 like you have done it was the IP address nos which are 208.67.220.222 and 208.67.220.220 have I done something wrong someone? thanks

Davethehiker Loc: South West Pennsylvania

saxkiwi wrote:

My macbook pro has malware I think. In safari I wi... (show quote)

I just recovered from the same problems. Hot foot it over to the Apple store after you make an appointment at the genus bar. They are very familiar with the problem(s) (Mal Ware and viruses.) It took me two trips to get my Mac Book Pro cleaned up. The thing really flies now. It's about a 30 minute trip each way for me to reach the Apple store. It was well worth the two round trips.

Stop downloaded recommended programs that claim to rid the computer of specific Mal Ware . These are scams and introduce more Mal Ware! I got duped into thinking I was talking to an Apple help desk. He had an Indian accent and asked for permission to take remote control of my computer and for only $500 USD he would keep my computer clear of viruses and Mal Ware. I finally realized I was being scammed and hung up. When I got to the Apple store they had heard it all before. I dodged a bullet.

Apple provides this support FREE. This is one of the advantages of owning an Apple computer.

saxkiwi Loc: New Zealand

Davethehiker wrote:

I just recovered from the same problems. Hot foot ... (show quote)

I dont think apple would do it free here in NZ as I think it needs to be sent away overseas but they do have an apple repair place which I know will cost me money..cheers

Davethehiker Loc: South West Pennsylvania

saxkiwi wrote:

I dont think apple would do it free here in NZ as I think it needs to be sent away overseas but they do have an apple repair place which I know will cost me money..cheers

Can you contact Apple on-line? Make sure it is Apple you are talking to. They work with you to solve the problems.

saxkiwi Loc: New Zealand

Davethehiker wrote:

Can you contact Apple on-line? Make sure it is Apple you are talking to. They work with you to solve the problems.

I dont know about online but if you ring them they want to charge you if your mac is out of its warranty date. Thanks