khsolomon Loc: Canyon Lake, CA

It's no secret to this group that B&H has great customer service but this episode is worth reporting anyway. I ordered a Kindle Fire [and a few other items] so I could take along some travel and photo guides as ebooks that have lots of color maps and photos on a trip I'll be taking soon to some western national parks. B&H offers free expedited delivery, and they were to arrive 8/26. Yesterday everything arrived -- except the Kindle Fire. Its shipment had been delayed a couple of days [back-order I suppose] and its estimated arrival was now 9/2, the day I'm supposed to leave on my vacation. I called B&H and their customer service agent, Nathaniel, apologized for the delay, said they would send out a new Kindle Fire, overnight express so that it would arrive by Friday 8/29, and recall the previously ordered Kindle Fire that was already on the UPS truck -- so that I won't even have to go to the bother of returning it when I get back from my vacation. Wow! Now _that_ is customer service! I love doing business with B&H.

tradio Loc: Oxford, Ohio

They truly are a great outfit.

davefales Loc: Virginia

Thanks for sharing.

seeSAW Loc: Western Mass

I concur. Besides reasonable prices they back it up with great customer service. So on occasion (as with B&H) you can get more than what you pay for. :thumbup:

notnoBuddha

I too agree. What I find somewhat disconcerting is the fact that when we do get good, prompt, courteous service is when we take notice, as that is way too often the exception to the rule. Must be part of the aging, "I can remember when...." attitude. The businesses that irk me the most (airlines #1) are very quick with an "I'm sorry," but offer nothing to remedy a solution. Mostly I have enough junk in my life, and there are plenty of choices I just don't return to where I'm treated as if I'm irrelevant.

DavidPine Loc: Fredericksburg, TX

This is the 3rd. posting today regarding the excellent service rendered by B&H. I am extremely happy doing business with them.