Unfair feedback
Feb 23, 2014 06:44:46 #
I have received an extremely unfair negative feedback on Ebay because the buyer considered I charged him two pounds too much on postage ignoring the complex packaging I had to do and the fact I offered him a full rebate plus his postage.
There seems nothing the seller can do about such malicious postings and the harm done to his reputation.
There seems nothing the seller can do about such malicious postings and the harm done to his reputation.
Feb 23, 2014 07:20:25 #
Feb 23, 2014 07:21:02 #
Nothing. And I have to agree the sellers often suffer while the vindictive person on the other side never does. Except karma, she's a good companion at times, but slow.
The vacation rental service I worked for had an unfair review like that posted. I know for a fact that the lady who did it lied and the fellow who ran the rentals offered her recourse, but she wanted to badmouth and so she posted a scathing review.
When you go read the reviews, however, and 99 of them are singing the praises and telling others how good the service was and how great the area is...her review stuck out like a sore thumb and it was apparent that she was being ugly.
You can only hope the same happens to you and a lot of other buyers are happy with you and give you good feedback. That is about the only way you have to fight back. One person won't break your reputation.....twenty will.
So, make all the others happy, get good feedback and that person who did an ugly review will also come off as the loser and people will know you do better than that.
The vacation rental service I worked for had an unfair review like that posted. I know for a fact that the lady who did it lied and the fellow who ran the rentals offered her recourse, but she wanted to badmouth and so she posted a scathing review.
When you go read the reviews, however, and 99 of them are singing the praises and telling others how good the service was and how great the area is...her review stuck out like a sore thumb and it was apparent that she was being ugly.
You can only hope the same happens to you and a lot of other buyers are happy with you and give you good feedback. That is about the only way you have to fight back. One person won't break your reputation.....twenty will.
So, make all the others happy, get good feedback and that person who did an ugly review will also come off as the loser and people will know you do better than that.
Feb 23, 2014 07:22:50 #
SteveR wrote:
You can, ofc, give him negative feedback as a buyer.
Fight ugly with ugly???? How will that benefit anyone, Steve?
Feb 23, 2014 07:31:02 #
SteveR wrote:
You can, ofc, give him negative feedback as a buyer.
No, you can't. Ebay won't let you.
Feb 23, 2014 07:32:01 #
Most buyers will do an average on feed backs. You are just not going to satisfy everyone. And then, some people just don't even like themselves much less anyone else. I've bought many items from Ebay and only gave one negative feed back after months of trying to get the problem resolved. After about 9 months the problem was resolved but his nego feed back can't be changed.
Feb 23, 2014 08:07:02 #
Singing Swan wrote:
Fight ugly with ugly???? How will that benefit anyone, Steve?
No, not ugly, with the truth. I have seen a situation on ebay like this before where a person posted a negative evaluation (with a note as to why) to the buyer, or vice versa, and the person backed off his negative evaluation as a result.
Note: it was not me.
Feb 23, 2014 08:08:31 #
viscountdriver wrote:
No, you can't. Ebay won't let you.
They must have changed their policy from several years ago. I'm sorry to hear about your situation. Isn't there an appeals process on ebay?
Feb 23, 2014 08:57:26 #
SteveR wrote:
They must have changed their policy from several years ago. I'm sorry to hear about your situation. Isn't there an appeals process on ebay?
Ebay will only ask the buyer to revise.If they refuse it is the end of it.
Feb 23, 2014 09:48:08 #
Most sellers will not post a review until after the buyer posts theirs. Sort of like blackmail.
Pete :D
Pete :D
Feb 24, 2014 05:51:27 #
pete-m wrote:
Most sellers will not post a review until after the buyer posts theirs. Sort of like blackmail.
Pete :D
Pete :D
absolutely correct - BUT WRONG AND SHOULD NOT BE ALLOWED BY EBAY
If I buy an article from someone on ebay, once I've paid the money to them (normally within about 5 minutes, subject to auction end) they should be satisfied, they have their money, and subsequently should leave POSITIVE feedback, but as you say it's like emotional blackmail
:thumbdown: :evil:
Feb 24, 2014 05:59:00 #
I see no reason for anyone to complain about shipping cost. It is clearly posted so the buyer knows ahead of time. There have been many times I have passed on an item because I thought the shipping cost was excessive.
Feb 24, 2014 06:14:21 #
dragonfist wrote:
I see no reason for anyone to complain about shipping cost. It is clearly posted so the buyer knows ahead of time. There have been many times I have passed on an item because I thought the shipping cost was excessive.
Yes; some sellers try to boost their profits by wildly overcharging on the delivery costs. Ebay have become wise to this trick and they now take 10% of the delivery charge.
Most sellers are fair and reasonable; I even had a case where a seller gave me a refund (which I had not asked for) because the postage turned out to be less than he had estimated. I gave him very positive feedback!
Feb 24, 2014 06:21:06 #
achesley wrote:
Most buyers will do an average on feed backs. You are just not going to satisfy everyone. And then, some people just don't even like themselves much less anyone else.
Yes; look at the average! Same with book reviews, and hotel/restaurant reviews, etc. One bad review amongst a stack of good ones says more about the reviewer than about the item or person being reviewed.
Feb 24, 2014 06:31:47 #
SteveR wrote:
You can, ofc, give him negative feedback as a buyer.
EBay no longer allows that - you cannot even defend yourself!
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