Data loss on external HD with Mavericks upgrade
Oct 31, 2013 01:21:14 #
Just received this email from Western Digital.
Has any one else received one?
I have not upgraded to Mavericks yet, but have been thinking about it. With this news, I will be putting that idea on hold, suggest others do the same.
***** PLEASE DO NOT REPY TO THIS EMAIL ****
Dear WD Registered Customer,
As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.
The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .
Sincerely,
Western Digital
Has any one else received one?
I have not upgraded to Mavericks yet, but have been thinking about it. With this news, I will be putting that idea on hold, suggest others do the same.
***** PLEASE DO NOT REPY TO THIS EMAIL ****
Dear WD Registered Customer,
As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.
The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .
Sincerely,
Western Digital
Oct 31, 2013 02:01:21 #
Gibar wrote:
Just received this email from Western Digital. br ... (show quote)
As I'm not with Western Digital I uploaded Maverick without a problem (so far).
Oct 31, 2013 02:19:24 #
According to Apples web site, that the majority of the Mavericks installs, install with out a hitch, but a minority are reporting data loss as well as other problems.
I will probably what for an update or two.
I will probably what for an update or two.
Oct 31, 2013 02:21:41 #
Gibar wrote:
According to Apples web site, that the majority of the Mavericks installs, install with out a hitch, but a minority are reporting data loss as well as other problems.
I will probably what for an update or two.
I will probably what for an update or two.
:thumbup:
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