Adorama
May 6, 2013 21:15:10 #
Well I ordered my D7100 and battery grip Sunday, normally I order from B&H but the battery grip was on back order, since I was using Bill Me Later as the payment method I wanted to get everything at once, I checked Adorama and their site showed they had everything I wanted so I ordered (my first order from them in 25 yrs) Paid for next day air delivery, I hate waiting!!
I checked my order status monday evening only to find the battery grip was back ordered, I rechecked the web page and they were still not showing the item to be back ordered .
I called customer service, got someone that could just barely speak english, along with screaming kids in the back ground, told her to cancel the whole order, was told this could not happen because the order had been invoiced,not shipped invoiced, ask for a supervisor, in broken english "the supervisor will call you tomorrow" okay?
Needless to say I am not a Happy Camper, will call ADORAMA in the a.m. and see what happens.
This will most likely be my last purchase from them.
Im done bitching, going to bed.
Wait and see if the Camera batteries and remote cable arrive tomorrow.
I will buy from B&H in the future
I checked my order status monday evening only to find the battery grip was back ordered, I rechecked the web page and they were still not showing the item to be back ordered .
I called customer service, got someone that could just barely speak english, along with screaming kids in the back ground, told her to cancel the whole order, was told this could not happen because the order had been invoiced,not shipped invoiced, ask for a supervisor, in broken english "the supervisor will call you tomorrow" okay?
Needless to say I am not a Happy Camper, will call ADORAMA in the a.m. and see what happens.
This will most likely be my last purchase from them.
Im done bitching, going to bed.
Wait and see if the Camera batteries and remote cable arrive tomorrow.
I will buy from B&H in the future
May 6, 2013 21:18:28 #
I've had equally great service from both places.
One of the 'hoggers works for Adorama.
Maybe they will weigh in.
One of the 'hoggers works for Adorama.
Maybe they will weigh in.
May 6, 2013 21:20:49 #
Manglesphoto wrote:
Well I ordered my D7100 and battery grip Sunday, n... (show quote)
Wow. I have ordered much gear from them and NEVER had a problem.
May 6, 2013 21:24:51 #
May 7, 2013 02:50:10 #
_Rex wrote:
Helen Oster....Sure she'll be of assistance, once she hears of it.
Right. PM HelenOster
May 7, 2013 04:13:09 #
I have NEVER heard anything like that from Adorama.
Screaming kids?
Hardly...
Broken English?
No....
That sounds like you called after hours and got the "after hours call" sort of person...they don't do anything but answer the phone and tell you to call back during business hours.
Screaming kids?
Hardly...
Broken English?
No....
That sounds like you called after hours and got the "after hours call" sort of person...they don't do anything but answer the phone and tell you to call back during business hours.
May 7, 2013 22:27:19 #
rpavich wrote:
I have NEVER heard anything like that from Adorama.
Screaming kids?
Hardly...
Broken English?
No....
That sounds like you called after hours and got the "after hours call" sort of person...they don't do anything but answer the phone and tell you to call back during business hours.
Screaming kids?
Hardly...
Broken English?
No....
That sounds like you called after hours and got the "after hours call" sort of person...they don't do anything but answer the phone and tell you to call back during business hours.
I have been generally pleased with Adorama. Helen solved one minor issue with them for me.
In consequence I am expecting my D800 from them on Thursday.
May 7, 2013 23:11:32 #
MtnMan wrote:
In consequence I am expecting my D800 from them on Thursday.
In consequence I am expecting my D800 from them on Thursday.
Welcome to the club! That camera is freakin' amazing.
May 8, 2013 01:57:21 #
GoofyNewfie wrote:
Welcome to the club! That camera is freakin' amazing.
I'm really looking forward to it. My wife and I are headed out on a two to three month expedition to Alaska by the end of May so I want to "break it in" before then.
May 8, 2013 04:06:31 #
MtnMan wrote:
I'm really looking forward to it. My wife and I are headed out on a two to three month expedition to Alaska by the end of May so I want to "break it in" before then.
Good going...you wouldn't want to have to use it without being broken in :)
That camera is so cool, why it's almost...a 5D Mark III..:)
Just kidding, it looks great and you have a great time in AK.
May 8, 2013 06:11:18 #
Update :
Problem solved, order canceled by Adorama, as per my request .
Lesson learned.
Problem solved, order canceled by Adorama, as per my request .
Lesson learned.
May 8, 2013 06:16:11 #
Manglesphoto wrote:
Update :
Problem solved, order canceled by Adorama, as per my request .
Lesson learned.
Problem solved, order canceled by Adorama, as per my request .
Lesson learned.
Just a quick comment; I'm not entirely sure what lesson you learned as what you've described is nothing like many of us have ever heard or experienced from Adorama (and I've bought a LOT of gear from them...thousands and thousands of dollars worth)
It's entirely possible that you got the "after hours operator" a thing that many business' use, and which doesn't represent their customer service at all.
I wouldn't base your opinion of Adorama on this particular transaction, but that's just me knowing what I know.
May 8, 2013 11:22:43 #
Manglesphoto wrote:
.....I rechecked the web page and they were still not showing the item to be back ordered.....
I called customer service, got someone that could just barely speak english, along with screaming kids in the back ground, told her to cancel the whole order, was told this could not happen because the order had been invoiced,not shipped invoiced, ask for a supervisor, in broken english "the supervisor will call you tomorrow" okay?
I called customer service, got someone that could just barely speak english, along with screaming kids in the back ground, told her to cancel the whole order, was told this could not happen because the order had been invoiced,not shipped invoiced, ask for a supervisor, in broken english "the supervisor will call you tomorrow" okay?
Firstly please accept my apologies that the web page was not showing the item to be back-ordered. The web team are about half-way through a project to get the back-order message consistent across all web pages.
The response of the CS agent is another matter - and is really quite disturbing!
Can you please email me directly: Helen@adorama.com with the date and (approximate) time of your call, plus the number you called from? That will enable us to access the recording of the call and ID the operator.
I can fully appreciate why you would be reluctant to order from us in the future, but if you can help me with this, then I will, of course, be wanting to give you something to thank you for your assistance.
Once again my apologies, and I look forward to hearing from you.
May 10, 2013 05:35:16 #
Hi Helen
I sent the requested info to the wrong addy, corrected the mistake and resent it yesterday evening
I sent the requested info to the wrong addy, corrected the mistake and resent it yesterday evening
May 10, 2013 08:31:29 #
Manglesphoto wrote:
Hi Helen
I sent the requested info to the wrong addy, corrected the mistake and resent it yesterday evening
I sent the requested info to the wrong addy, corrected the mistake and resent it yesterday evening
Thank you; I have it and will be discussing with the Cs Manager later today.
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.