redfordl wrote:
Help!! I cannot open any lrm files: catalogues,lrm classic exe.files etc. When i try to open these files all i get is a crash report form from adobe to submit to them and they will try to give me a fix for it. So far no reply from adobe. . Started to happen when i moved some lrm pictures from lrm to an external hard drive which was done using a recommended procedure. I have gotten a reply from a lightrm expert sho said it (crash) could be due to a graphics card(driver)problem. So from the amd site i downloaded an updated version of my old driver. No success here. Have windows 7. Went to my old standby fix of past computer problems and tried a system restore procedure back to oct. 3,but the restore failed to complete. Anyway i know their are a few ltrm techies on the uhh site who i hope can help me. Corrupted files hopefully not? Thanks!!
Help!! I cannot open any lrm files: catalogues,lrm... (
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The recommended procedure you mention - what was it?
There is a SMALL possibility the crash is due to the graphics card .
A couple of trouble shooting steps to take:
Close Lightroom, Photoshop and other programs.
Right click on the LR shortcut (on the screen - not the quick shortcuts on the task bar)
Click on Properties
Choose "Open File Location" (button near the bottom of the the Shortcut page)
the path will be "computer > Local Disk (C) > Program files > Adobe > Adobe Lightroom Classic"
Highlighted should be "Lightroom.exe" Application and the size should read about 18,635 KB
If all is well this far, I would suggest you either call Adobe (be prepared for a long wait)
or
Disconnect the external drive
Sign out from Adobe > Uninstall Lightroom > shut the computer down, Boot up, Open the Creative Cloud app > sign in > install Lightroom.
If LR boots up correctly, examine the Library to check if everything is there.
If all is well, reconnect the external drive.
Adobe rarely if ever responds to a crash report, they just add your report to the thousands of others and a computer searches for common problems.