I'm not sure that I understand your problem. You received faulty goods, you requested a refund rather than a replacement, which you got. The person you were dealing with was probably administrative staff, not a member of technical staff. Indeed it would be unlikely that the company would have any technical staff as such, as they are a shop at the end of the day. It cannot be a language problem, as their English would appear to be equal to your own. However if that is the issue, then perhaps you should use Mandarin. They have done all that could be expected of them, so why would you not leave positive feedback, assuming that is what you were saying.
Sounds like a good swap to me.
That's one I wish I had taken.
Sharpshooter you are quite right in your comments. My issue was not about the criticism, but that no reason was given for its assumption. I'm sure we have all had our masterpiece ripped apart by some judge, only to have it praised when it is next entered. The point I was trying to make is that people are part and parcel of most landscapes. Unfortunately most of us live in a crowded world. As you say qualification is no guarantee of skill, either in taking the photograph, or interpreting it.
Thanks for your response Sharpshooter. Often comments just seem to get lost in the amount of replies a question can generate.
I remember posting a pano shot here, some time ago, which was criticised for having people in it. I didn't understand it then, and I still don't. The shot in question was a mountain scene which contained some very small hikers. On a practical point, none of us have a divine right for people free vistas in front of us. If it is worth photographing, the chances are that others also like it, and may be there. Of course you could always photoshop them out, but then, is that a true image? Also a very valid point that is often made on this subject, is that the people give a reference to size. Also, the image is humanised. I would say though that I have seen some portraits that would be improved by leaving people out. In short, if the people are part of the scene, leave them in. If they block the scene, leave them out.
I also use the "shoe" shot, to mark the start and finish of a pano sequence. Left foot for start and right foot for end. Makes life a lot easier when you get home. I take a lot of panos (don't print them all though) so after a holiday there could be thousands of shots to sort. I always start the day with a fresh card, replacing where needed, and the first two photos on the card are my business card, and what day it is. One problem is that as cameras have improved, and I have upgraded, what was a sensible sized card, now ends up being too small for practical use, so although the cards are perfectly serviceable, they rarely get used other than as an oversized floppy disc. No card gets erased until I get home and copy and backup are made of course.
The subject is "people" Not portraits or snapshots. The shots here show the subjects correctly. That is to say as people. It isn't the amount of work you put in, or the fantastic and complex lighting set-up you use, it's what you portray of the subject at that split second that matters. Mike, I would say that you have shown that you have that skill just fine.
More from the Raptor Foundation, St. Ives, Cambs UK, and one from Budapest Zoo. Both well worth a visit.
OddJobber - As this particular bird is living in the Raptor Foundation, I doubt that he has to suffer rotting meat, although I agree that his wild counterparts may well have to. This one is a firm favourite here though, and is always the bird I head to first, if only to pay my respects to !! It would be impolite not to. As for the attitude, well mice run faster than seeds.
Just budgies with attitude.
Photos from the Raptor Foundation, St. Ives, Cambridgeshire UK
It's just following the old engineers maxim. Don't force it - use a bigger hammer. Also, if Duct tape or WD40 wont fix it, you are best to just drop it.