I have been around the auto industry for 50+ years.
I can immediately see that you do do not have a Lexus problem near as much as you have a dealer problem.
This industry has changed immensely over the years. Dealers make hardly anything off the sale of the car.
Dealers survive from the profits made from parts and service.
A call to Lexus corporate customer care would have made a massive amount of difference in a case like yours. Once you get a regional rep in the loop, things will change. Unfortunately, the money you have already spent is behind you.
In my post almost 5 years ago, in this thread, I highly recommended the purchase of the factory warranty. Especially if you plan to keep the car for a long time. The
Platinum level is the best and it can be extended on some models. Coverage terms range from three years/50,000 miles to 10 years/125,000 miles on new vehicles and from one year/12,000 miles to five years/60,000 miles on used vehicles.
When you consider that Toyota’s factory bumper-to-bumper warranty expires after just three years or 36,000 miles, and its powertrain warranty expires at five years or 60,000 miles, being able to extend your coverage to up to 125,000 miles is pretty impressive.
Once out of warranty with an older car, as in your case, I suggest an independent repair place that has a good reputation. They will do quality work for about half the cost of the dealer.
Trix is correct. Toyota has one of the highest ratings worldwide for quality & reliability.
I have been around the auto industry for 50+ years... (