markngolf wrote:
Many posts contain critical comments regarding Microsoft/Support. I'd like to convey a good experience. If you are a MS hater/complainer... You may not want to continue reading. Please do not respond with a horrendous, negative experience you have had with Win10 or MS products. I've read too many of those posts.
I'm also posting this becasue other UHHers had asked me to post experiences with the issue. It seems to occur with others.
I had previously posted my experience with a really minor, but annoying issue with my Win 10 PC. Whenever it awakens from sleep mode (this has been happening since Nov. 13, when I returned from a vacation and updates were installed), I lose my internet connection. The only way to reconnect was to reboot. My workaround was to "Never" let it sleep. Not a large issue, other than some wasted energy. Ecologically, I'd prefer it to sleep. I tried everything, including researching and eventually contacting MS. They suggested I go back to a Restore point. I did, but to no avail. This past Thursday, I decided to contact MS again.
I went to the website, clicked on Support and clicked Contact. I completed a short info form and clicked on "Call back". Within 30 seconds I received a call from Melissa, MS tech. She was friendly, sweet, knowledgeable and worked on the issue for about 1.5 hours via a remote session. She finally suggested a reinstall of Windows 10. No change in data, programs, ... While the file was downloading/installing, she left, after completely explaining the process. She indicated she'd call back in about 3 hours. I indicated I had a very fast download speed and that it would not take 3 hours. The process completed the download and installation in 1.25 hours. She called back in 2.5 hours. I tested to see if the issue was resolved and it was not. So, when she called back, I related the result. She said she had done all she could and the issue would be passed onto a Senior Tech. He is scheduled to call back between 11 - 1 PM today. So far, I could not be more pleased with MS Support. I have had similar past experiences.
I'll post the results of the session with the Senior Tech. I'm hopeful of finding resolution.
Mark
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