Survival; I lost track of how many websites were devoted to FedEx rants/complaints; a lot. When people don't have problems with F/E, it's good to hear. We never ship via USPS and fired both F/Ex divisions after three shipments went badly. Two cartons were run through by fork lifts and the last never arrived. Since you mentioned stealing..when out F/E green delivery didn't show by 3PM, we called them. They checked the driver who said he'd left the delivery on the front porch. Fish story; we didn't have a front porch and no one had driven down our one-way drive that day. We called the authorities and luckily, the police weren't busy and they went to visit the driver. A plain-clothes officer spoke with the driver (with our stuff visible through the door) while a uniformed officer slipped around the back, then returned carrying our shipping carton with the shipping label intact. Busted:) The shipper didn't insure the item as requested, so they had to replace it at their cost.
DHL was always incredibly reliable; would give them all of our shipping business if they were still around. Always try to know your vendor or salesperson and read all of their policies; request written confirmation of your invoice and shipment details. Paying $5 for adult signature delivery beats not receiving your gear. Adorama always provided us with signature delivery unless we waived it for hub pickup. Track your shipment manually as often as possible and and request automatic updates, but not through third party companies. Even so, sometimes even the good guys goof. A year ago our regional UPS hub had a system meltdown in the middle of the night. For a full day nothing moved and people panicked. UPS made it worse when they sent generic email replies to customers which read, "due to an extreme weather event/natural disaster, delivery times may be affected." The weather at the hub was 75F, with no rain/snow/earthquakes, no black holes or no traffic accidents. Almost everyone has dealt with a computer failure, so if UPS had been honest it wouldn't have been what it became. Happy shooting and shipping. sv
rehess
Loc: South Bend, Indiana, USA
BebuLamar wrote:
B&H is great but what B&H do about Fed-Ex? I believe in this case B&H lost a camera am I right?
Apparently B&H handed a camera over to FedEx but no one seems to know what FedEx did with it.
Why blame B&H? Sounds like they did what they’re supposed to do.
rehess; If B&H shipped the camera yet the buyer didn't receive the camera for whatever reason, and F/Ex claims they don't know what transpired, B&H should feel obligated to resolve the first instance with F/Ex. If the camera never made it to the customer, B&H should've immediately replaced the customer's order. In the past, at various times, B&H claimed they switched to F/Ex due to the volume of complaints concerning UPS. (there was mention of a customer's $20K camera which hadn't been delivered). Thankfully (hopefully) this case is resolved but no vendor should keep a customer's order in limbo, while waiting for the shipping company to locate or return a lost/missing or mis-delivered shipment. As long as the actual customer didn't take delivery, they're in the clear, but woe to the folks who now have it. Something likes this always generates strong feelings:) sv
Bullfrog, you call whatever you like BS, BP Big money or CC, anything's easy for a Bullfrog. We have plenty of them in our pond. Baiting and/or trolling aren't something we deal in. Glad you're not coming over for Sunday coffee.
rehess
Loc: South Bend, Indiana, USA
sv3noKin51E wrote:
rehess; If B&H shipped the camera yet the buyer didn't receive the camera for whatever reason, and F/Ex claims they don't know what transpired, B&H should feel obligated to resolve the first instance with F/Ex. If the camera never made it to the customer, B&H should've immediately replaced the customer's order. In the past, at various times, B&H claimed they switched to F/Ex due to the volume of complaints concerning UPS. (there was mention of a customer's $20K camera which hadn't been delivered). Thankfully (hopefully) this case is resolved but no vendor should keep a customer's order in limbo, while waiting for the shipping company to locate or return a lost/missing or mis-delivered shipment. As long as the actual customer didn't take delivery, they're in the clear, but woe to the folks who now have it. Something likes this always generates strong feelings:) sv
rehess; If B&H shipped the camera yet the buye... (
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Did you read the first post on page 10? {something like 6 hours before your post}
https://www.uglyhedgehog.com/t-578137-10.html#9870029
"The order has been reconstituted and the camera should be on the way soon."
I wonder how many shipments leave B&H each day. I wonder how many work perfectly.
rehess
Loc: South Bend, Indiana, USA
bsprague wrote:
"The order has been reconstituted and the camera should be on the way soon."
I wonder how many shipments leave B&H each day. I wonder how many work perfectly.
I wonder how many purchasers complain here before they contact the merchant
The # to call at fedex is 1-800-gofedex. Tell them what you told us. They will issue you a claim #. Then they have a few days to figure it out. In the meantime contact b@h and give them the claim #. They should be able to replace your items and fedex can either find and return the original order to B&H or reimburse B&H.
rehess wrote:
I wonder how many purchasers complain here before they contact the merchant
The OP did talk to B&H before posting.
cmc4214 wrote:
Finally decided to buy a new D750 from B&H, ordered on Thursday evening, was shipped in two packages was supposed to be delivered Monday, it wasn't . Tracking says one package containing the spare battery was delivered, it WASN'T. (at least not to me) Tracking also says the other package was refused. It wasn't by me. Furthermore, tracking says it was refused in Pittsburgh, my address is NOT Pittsburgh
I called B&H and they say they can do nothing until it gets back to them, IF it gets back to them. I cannot find a number for FedEx
B&H also says they will refund my card when the camera gets back to them,but what about the package they say is delivered, I know of no way I can prove I did not receive it.
I also reviewed my order on B&H,s web site and the address IS correct
Finally decided to buy a new D750 from B&H, or... (
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Just happened to me in January. The package delivery info. said it was refused and then it showed up 5 days later. BTW maybe coincidence, but I live near Pittsburgh.
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