An Hour & Forty Five minutes on the phone with Adobe...
Jun 19, 2018 16:07:34 #
That was after trying to fix the failure to update issue on Adobe's support site. I had gotten a notification that Adobe had updates to four of my products this morning. 3 of the four updated just fine. When it came to Lightroom Classic CC, it failed to update. Following the help button on the failure notice, I downloaded the Adobe CC desktop App removal tool. That also failed its job. Ergo the call to Adobe. I was transferred 3 times before I got somebody qualified & even they had problems & had to put me on hold to consult with someone more senior.... Finally got it all fixed but man what a fiasco.... Luckily I have unlimited minutes on my cellphone.removal
Jun 19, 2018 17:32:26 #
You're in a que with zillions of other Creative Cloud users, requesting an update. It happens now and then.
Jun 20, 2018 09:18:25 #
Right. We may presume software manufactures do their best to provide bug-free software, yet flukes occur. Enter human beings to resolve a matter.
rgrenaderphoto wrote:
You're in a que with zillions of other Creative Cloud users, requesting an update. It happens now and then.
Jun 20, 2018 10:41:38 #
I have yet to have a good experience with Adobe technical support. My current issue: almost every time I minimize LR Classic CC, it crashes (Not responding) when I bring it back up again, and I have to restart the program. Quite a bit of time spent with Adobe on the phone to no avail.
Jun 20, 2018 10:45:31 #
xt2
Loc: British Columbia, Canada
Mac or PC? Sorry I don’t have the fix for you, however, many of us have opted out of the Adobe program for similar and many other reasons. There are a number of options on-line, check them out for a month free and make your choice..Cheers...
Jun 20, 2018 10:50:31 #
Screamin Scott wrote:
That was after trying to fix the failure to update... (show quote)
An Hour & Forty Five minutes is just hold time for your cable provider. You got off light.
Jun 20, 2018 12:42:43 #
I have had very good luck with adobe tec support. Only had to use them twice. call in and opt for them to call me back they call within 5 mins of the time they say they will. Both times the person was polite understood the issue and was able to work it through.
Jun 20, 2018 13:48:49 #
I will probably have to deal with Adobe help for the same reason, but will do everything I can to avoid it first. I have never had any luck with Adobe tech support. I am amazed at how useless their tech support is in resolving problems like corrupted updates. I have always managed to get things to work, but never with Adobe support. You would think with a product that is as ubiquitous as Adobe is that their tech support would be much better, especially with update glitches. The update worked absolutely fine without problems on my two laptops. The update on my desktop is corrupted beyond use and it is a newer faster computer.
Jun 21, 2018 00:18:09 #
Have you tried uninstalling the program, then reinstalling it? This action might help.
Make sure your computer's operating system also has the latest updates from Microsoft (or Apple).
Good luck.
Make sure your computer's operating system also has the latest updates from Microsoft (or Apple).
Good luck.
TGanner wrote:
I have yet to have a good experience with Adobe technical support. My current issue: almost every time I minimize LR Classic CC, it crashes (Not responding) when I bring it back up again, and I have to restart the program. Quite a bit of time spent with Adobe on the phone to no avail.
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