Ps elements asking for a disc: I have a bought photoshop elements 2020 on win 7 that keeps asking for a disc. I did reinstall this a few months ago but was having issues so a uhh...

Sidwalkastronomy Loc: New Jersey Shore

I have a bought photoshop elements 2020 on win 7 that keeps asking for a disc. I did reinstall this a few months ago but was having issues so a uhh suggested disconnecting internet temporarily and loaded fine.
After I keep hitting continue I final get it loaded.
I'm confused. Any one have ideas

LenCreate

Is the version that you bought an upgrade, which is cheaper than an original? If it is and you don’t have a previous version loaded on the computer, the program is asking for the disk of a previous version for proof that you’re entitled to the upgrade.

Sidwalkastronomy Loc: New Jersey Shore

It was not upgrade. It was fresh out of box pse 2020. I'm running win 7, yes I know not supported

Bill_de Loc: US

Adobe customer service:

1 (800) 833-6687

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jerryc41 Loc: Catskill Mts of NY

Sidwalkastronomy wrote:

I have a bought photoshop elements 2020 on win 7 that keeps asking for a disc. I did reinstall this a few months ago but was having issues so a uhh suggested disconnecting internet temporarily and loaded fine.
After I keep hitting continue I final get it loaded.
I'm confused. Any one have ideas

Did you give it a disc - "straight out of the box"?

Sidwalkastronomy Loc: New Jersey Shore

I loaded the disc onto the computer like your supposed too. I did at a huggers suggestion disconnected internet cause I'm running win 7. I have a laptop running win10 but it's not big screen

gvarner Loc: Central Oregon Coast

Sidwalkastronomy wrote:

I loaded the disc onto the computer like your supposed too. I did at a huggers suggestion disconnected internet cause I'm running win 7. I have a laptop running win10 but it's not big screen

Connect your laptop to your monitor and you’ll have a big screen.

Sidwalkastronomy Loc: New Jersey Shore

Good idea don't know how or what cables I need. Any hints

Sidwalkastronomy Loc: New Jersey Shore

gvarner wrote:

Connect your laptop to your monitor and you’ll have a big screen.

It's still a 14-15 inch screen.

photoman022 Loc: Manchester CT USA

Sidwalkastronomy wrote:

Good idea don't know how or what cables I need. Any hints

I've hooked my laptop up to my old desktop monitor using the cable that came with the original monitor, my laptop has a port for an external monitor.

I'm assuming that your response is to the previous suggestion of using an external monitor.

irishrover61 Loc: Miami, FL

Sounds like a "Temp" file is either corrupted or has been erased. Have you performed any disk cleaning recently, especially "Temp" files? I would suggest an uninstall and re-install of the software. Look for any uninstall software for Photoshop Elements 2020, it will help remove all traces of the software for a clean install. Best of luck!

DirtFarmer Loc: Escaped from the NYC area, back to MA

Sidwalkastronomy wrote:

Good idea don't know how or what cables I need. Any hints

An HDMI cable works for many laptops and monitors. Depends on how old your system is.

CHG_CANON Loc: the Windy City

Sidwalkastronomy wrote:

It was not upgrade. It was fresh out of box pse 2020. I'm running win 7, yes I know not supported

Do you have the software license key registered in your Adobe.com profile? If yes, visit the site and download the windows install file. That's better to have than the install disk anyways, as it's updated with RAW / ACR support and fixes.

Call the Adobe number referenced above if you don't use the Technical Support Chat option from Adobe.com. They're your best source of help.

11bravo

Sidwalkastronomy wrote:

Good idea don't know how or what cables I need. Any hints

Requires a little bit of research:
1. Check the specs of your laptop to see what type of video (out) ports it has (HDMI or display port common, VGA on older computers).

2. Check the specs of your monitor to see the type of video (in) ports it has.

Hopefully they will match and you'll know the type of cable you need. There are converter/adapter cables or adapters but limited experience on those.

https://myitsupport.com.au/wp-content/uploads/2016/11/pasted-image-0-2.png

https://www.lifewire.com/add-a-second-monitor-2640288

Sidwalkastronomy Loc: New Jersey Shore

irishrover61 wrote:

Sounds like a "Temp" file is either corrupted or has been erased. Have you performed any disk cleaning recently, especially "Temp" files? I would suggest an uninstall and re-install of the software. Look for any uninstall software for Photoshop Elements 2020, it will help remove all traces of the software for a clean install. Best of luck!

I did that not long ago. Only way to load it was disconnect internet as a win 7 machine it kept rejecting it