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Help Please
Jan 12, 2022 11:57:50   #
AFPhoto Loc: Jamestown, RI, USA
 
I have a Canon R5 which is currently operating with version 1.3 Firmware. I have previously updated the firmware with no problems so yesterday I thought that I would update to thee latest version (1.5). I followed all of the directions as I did in the past. I put a fresh SD card in the camera and formatted it. Then I took the card out put it in the computer and copied the file (eosr5-v150-mac.dmg)onto the the SD card. I then put the card back in the camera put the camera in P mode and in Menu I went to to the firmware screen. The only two choices were the camera Firmware 1.3 and one for the lens. When I click on the camera firm ware I get a message that essentially says that the card is missing. I must have repeated this process about twenty time making small changes to the card ---- I am stumped and and would really appreciate any help.

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Jan 12, 2022 12:09:13   #
Picture Taker Loc: Michigan Thumb
 
Call Canon(800) 652-2666

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Jan 12, 2022 12:10:45   #
AFPhoto Loc: Jamestown, RI, USA
 
thanks for the number

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Jan 12, 2022 12:11:47   #
Picture Taker Loc: Michigan Thumb
 
Let us know how it goes

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Jan 12, 2022 12:32:51   #
NMGal Loc: NE NM
 
Try formatting the card in the camera. Sorry. See that you already did that.

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Jan 12, 2022 12:51:17   #
David Martin Loc: Cary, NC
 
AFPhoto wrote:
I have a Canon R5 which is currently operating with version 1.3 Firmware. I have previously updated the firmware with no problems so yesterday I thought that I would update to thee latest version (1.5). I followed all of the directions as I did in the past. I put a fresh SD card in the camera and formatted it. Then I took the card out put it in the computer and copied the file (eosr5-v150-mac.dmg)onto the the SD card. I then put the card back in the camera put the camera in P mode and in Menu I went to to the firmware screen. The only two choices were the camera Firmware 1.3 and one for the lens. When I click on the camera firm ware I get a message that essentially says that the card is missing. I must have repeated this process about twenty time making small changes to the card ---- I am stumped and and would really appreciate any help.
I have a Canon R5 which is currently operating wit... (show quote)

Clicking on the downloaded dmg file should reveal that it contains two files named something like:
EOSR5150.FIR and update-procedure-pdf.
You should copy just the EOS5150.FIR file to the root directory of the SD card and then insert it into your camera.

If clicking on the dmg file doesn't work, just download the firmware upgrade file for windows. It contains the same two files and can be opened on a mac.

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Jan 12, 2022 14:04:30   #
AFPhoto Loc: Jamestown, RI, USA
 
Thanks to all who responded. When I described the problem I left out the most important fact and that is that I have a new MacBook with the M1 Pro chip. When I called Canon I immediately learned that the firmware download is not compatible with that chip. So i guess that I live with ver 1.3 for a while and wait for Canon to release a version that is compatible with the M1 chip.

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Jan 12, 2022 15:05:19   #
Picture Taker Loc: Michigan Thumb
 
Thanks for the feed back.

The R5 has 2 different chips, how about the other one?

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Jan 12, 2022 15:21:33   #
David Martin Loc: Cary, NC
 
AFPhoto wrote:
Thanks to all who responded. When I described the problem I left out the most important fact and that is that I have a new MacBook with the M1 Pro chip. When I called Canon I immediately learned that the firmware download is not compatible with that chip. So i guess that I live with ver 1.3 for a while and wait for Canon to release a version that is compatible with the M1 chip.

It's the dmg file for the 1.5 firmware update is not compatible with the M1 chip. Curiously, the 1.4 dmg update is.

Nonetheless, you can download the "windows" version, click on it, and get to the fir file that you need. Since the fir file is for the camera, it's the same regardless of the download package (dmg vs. windows folder).

So you can still upgrade if you wish to do so. Use the dmg if you want version 1.4, or try using the windows version if you want 1.5.

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Jan 12, 2022 15:35:55   #
AFPhoto Loc: Jamestown, RI, USA
 
Thanks David I will give that a try

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Jan 13, 2022 10:30:46   #
cjc2 Loc: Hellertown PA
 
The .dmg file is to be executed on the Mac which will extract the file you need. Place that file on your card. Check and follow the directions carefully. Best of luck.

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Jan 13, 2022 10:39:39   #
David Martin Loc: Cary, NC
 
cjc2 wrote:
The .dmg file is to be executed on the Mac which will extract the file you need. Place that file on your card. Check and follow the directions carefully. Best of luck.

The problem is that a new mac with M1 chip can't execute the dmg file for the 1.5 firmware upgrade (although it can execute the dmg for the 1.4 firmware upgrade.) He should be able to get the fir file he needs from the windows version.

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Jan 13, 2022 10:58:08   #
Picture Taker Loc: Michigan Thumb
 
Did you contact Apple Tech. (800) 275-2273

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Jan 13, 2022 13:29:53   #
Old Coot
 
AFPhoto wrote:
I have a Canon R5 which is currently operating with version 1.3 Firmware. I have previously updated the firmware with no problems so yesterday I thought that I would update to thee latest version (1.5). I followed all of the directions as I did in the past. I put a fresh SD card in the camera and formatted it. Then I took the card out put it in the computer and copied the file (eosr5-v150-mac.dmg)onto the the SD card. I then put the card back in the camera put the camera in P mode and in Menu I went to to the firmware screen. The only two choices were the camera Firmware 1.3 and one for the lens. When I click on the camera firm ware I get a message that essentially says that the card is missing. I must have repeated this process about twenty time making small changes to the card ---- I am stumped and and would really appreciate any help.
I have a Canon R5 which is currently operating wit... (show quote)


Why 2 cards ?. Why not use the card that has the downloaded files

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