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Adobe CC
Oct 21, 2021 05:55:29   #
amersfoort
 
When I try to start Photoshop I get the following message:-

We can’t verify your subscription status.

Your Photoshop subscription will end in 3 days.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

I have an internet connection that is working well and when I log into my CC account I can see that my latest monthly subscription was take out on 17th October.

Any thoughts on how I can proceed?

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Oct 21, 2021 06:19:57   #
Jrhoffman75 Loc: Conway, New Hampshire
 
Contact Adobe via the chat function on the website.

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Oct 21, 2021 06:44:00   #
amersfoort
 
Jrhoffman75 wrote:
Contact Adobe via the chat function on the website.


I have done that and they suggested that I download a TLS2 (?) file to update my system. It seems to have done the trick.

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Oct 21, 2021 16:05:31   #
DWU2 Loc: Phoenix Arizona area
 
Try signing out of your account and signing in again.

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Oct 22, 2021 10:13:45   #
Bubbee Loc: Aventura, Florida
 
Call Adobe 1-800-833-6687
Have your serial #, etc. handy, if possible.

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Oct 22, 2021 10:29:27   #
Picdude Loc: Ohio
 
amersfoort wrote:
I have done that and they suggested that I download a TLS2 (?) file to update my system. It seems to have done the trick.


So are you saying the problem is now resolved after loading the suggested filr from Adobe?

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Oct 22, 2021 16:17:24   #
amersfoort
 
Picdude wrote:
So are you saying the problem is now resolved after loading the suggested filr from Adobe?


That is correct.

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