Apple Lawsuit: There are two class action suits against Apple over the screens on the M1 MacBooks breaking. From what I've seen online, there's nothing to them

jerryc41 Loc: Catskill Mts of NY

There are two class action suits against Apple over the screens on the M1 MacBooks breaking. From what I've seen online, there's nothing to them - no actual evidence. The complaints feature comments by people online who say their screens broke. Maybe they're hoping Apple will settle out of court - unlikely. So, if you have an M1, and you hear about this, don't worry about it.

chrissybabe Loc: New Zealand

jerryc41 wrote:

There are two class action suits against Apple over the screens on the M1 MacBooks breaking. From what I've seen online, there's nothing to them - no actual evidence. The complaints feature comments by people online who say their screens broke. Maybe they're hoping Apple will settle out of court - unlikely. So, if you have an M1, and you hear about this, don't worry about it.

Unless, of course, your M1 screen has broken.
I wonder how a lawyer decides to take on a class law suit against a company. If several hundred screens broke during normal use (ie owner opened lid and screen cracked and not that the owner took to it with a hammer) I would consider this to be a serious design or manufacturing fault and deserving of a law suit if the manf didn't front up (and we know that Apple does not accept responsibility for anything).

jerryc41 Loc: Catskill Mts of NY

chrissybabe wrote:

Unless, of course, your M1 screen has broken.
I wonder how a lawyer decides to take on a class law suit against a company. If several hundred screens broke during normal use (ie owner opened lid and screen cracked and not that the owner took to it with a hammer) I would consider this to be a serious design or manufacturing fault and deserving of a law suit if the manf didn't front up (and we know that Apple does not accept responsibility for anything).

The guy on YouTube had the multi-page complaint from the lawyers, and he read the details of the breaks. Decide for yourself.
https://www.youtube.com/watch?v=Jyp55jmxQew&t=598s
https://www.youtube.com/watch?v=6JcBpgIFf6k

burkphoto Loc: High Point, NC

My 2004 PowerBook G4 developed a similar issue. Apple had a problem with tens of thousands of them. They replaced it free of charge, only after I showed them a French online database listing owners and serial numbers and showing photos of most of the screens.

My understanding is that they give Apple Store Managers some discretion in similar cases.

With bigger problems, they issue an open recall for failed units. My 2008 MacBook Pro had a bad nVidia graphics chip. They replaced the whole motherboard, out of warranty, at no charge.

Dannj

chrissybabe wrote:

Unless, of course, your M1 screen has broken.
I wonder how a lawyer decides to take on a class law suit against a company. If several hundred screens broke during normal use (ie owner opened lid and screen cracked and not that the owner took to it with a hammer) I would consider this to be a serious design or manufacturing fault and deserving of a law suit if the manf didn't front up (and we know that Apple does not accept responsibility for anything).

I suspect lawyers decide on these suits by analyzing how much income it can bring in. Figuring on a 30% take of any awards or settlements, is it worth the cost of soliciting participants, administrative expenses, likelihood of winning, etc.?

sb Loc: Florida's East Coast

I signed up with several class action lawsuits in the past. They were all a joke, except to the company that shelled out hundreds of millions of dollars and the attorneys who raked in hundreds of millions of dollars. One class-action lawsuit involved overcharging by an airline. When it was settled I received a $25 voucher and some coupons!

BBurns Loc: South Bay, California

burkphoto wrote:

My 2004 PowerBook G4 developed a similar issue. Ap... (show quote)

That's just called good customer service. Something that has been lost in many of todays companies.
I worked in that world for almost 20 years ending it as West Coast Service Manager for Panasonic Corp in 1980.
There is no better advertising than a satisfied customer.
It became too expensive to maintain service centers and the personnel. It was cheaper to just replace the product.
Service is expensive. Apple has great service and for those of us who recognize it, we are willing to pay for it.

'TANSTAAFL' (There ain't no such thing as a free lunch.)

chrissybabe Loc: New Zealand

I understand good customer service and buy again from those providing it. Does not help when a company goes bust or changes direction after a few years. What does 'get' me is how a company can sometime (often) miss design errors over and over again. They often seem unable to either learn from their own mistakes or those of others. I frequently see a fault show up in a competitors product that should have been caught if the designers were doing their jobs properly. If the 2004 Powerbook G4 had a similar problem then no later designs from Apple should have similar issues.

burkphoto Loc: High Point, NC

chrissybabe wrote:

I understand good customer service and buy again f... (show quote)

Different architectures, different suppliers, different underlying causes… same results. Correlation isn’t causation.

Now if you’re talking about that damned butterfly keyboard they finally killed off… after three tries…

chrissybabe Loc: New Zealand

Actually Apple probably has a bureaucracy problem like all large companies and once a decision is made they run with it far longer than they should.