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Using images stored on Synology Disk Manager
Jul 30, 2021 08:33:28   #
I have stored many of my images on a Synology Disk Manager which is attached to my iMac. Recently, I had to install a new Synology Disk Manager. Now I am unable to use the images on the Synology drive although they show (greyed out) in Lightroom on my iMac. I have checked everything but am obviously missing something to synchronize the attached disks to my iMac.

Can any of you smart Hoggers help?

Jul 30, 2021 08:51:01   #
jerryc41 Loc: Catskill Mts of NY
It can be tricky using Synology. When I want to do something different, I have to do a Google search. Once you find out how to solve this problem, type the instructions and save them.

Is this a second Disk Manager, or a new one - a replacement?

Jul 30, 2021 10:10:32   #
This is the same Disk Manager as was used before. It became unplugged and had to be reinstalled.

Jul 31, 2021 09:57:42   #
kmarqu Loc: Houston
When I have that issue I use "find the missing folder" option and point to the folder on my Synology.

Aug 1, 2021 02:14:27   #
arathorn357 Loc: Sydney, Australia
I had exactly this issue when I upgraded to Synology DSM 7.0 (the latest).
Your folder will appear as usual in the list of folders in /Control Panel/Shared Folder but unhappily it will have "disappeared" and be inaccessible in both /File Manager on the Synology and in Finder (and in Lightroom) on your mac.
My dissapeared folder held 8TB of movies on my Synology, so I was a bit fussed.
Synology have a pretty good customer service ticket system and they fixed it simply - its normally just a permissions issue on the folder that has gone missing after the DSM upgrade. In my case I just needed to call up the missing folder in Control Panel /Shared Folders, call up Edit, and tick Read/Write permissions for BOTH Preview and Group Permissions for the Admin user login.
If that does not work create or login into your Synology user account (free, on their website) create a ticket and ask them to remotely log into your Synology drive (they will explain how you need to permit that to happen) and they will fix the settings for you.
As an aside DSM 7.0 is definitely worth upgrading to - the 2 factor login and the new Synology Photos app (which is like a free cloud service for the photos you want to display on your phone as an alternative to Apply iCloud Photos) are both really good and worth having.
Hope this works for you - Andrew

Aug 1, 2021 11:33:20   #
arathorn357: Thank you for your detailed and helpful reply. I did as you suggested and gave permissions to the different folders. I then tried to reinstall DSM but got a message that the .pat file is corrupted. I have contacted Synology tech services and am waiting for a response. I think the problem has been that I tried to install DSM version 7 after the NAS was disconnected and the new version has problems with connectivity.

Aug 1, 2021 20:06:23   #
arathorn357 Loc: Sydney, Australia
Your welcome edelberman - just thought I should mention that apart from movies, I have my entire photo collection (both RAW and jpg) on one NAS, backed up weekly to a second NAS. I use both Lightroom and Luminar 4.0 to access and edit those files and the Synology NAS work (mostly) fine for that purpose - so when you sort out your .pat issue, Synology do seem a good choice for very large image storage.
Have used them for about 10 years now - the only other issue to watch is one or more hard drives in the NAS just starting to fail with age - experience has taught me that when you start to get bad sector warnings, do not hesitate to progressively replace the drives - that is the only other issue I have had with them - cheers Andrew

Aug 1, 2021 22:30:16   #
I filed a technical request. The reply was that it will take 3 to 5 business days to get back to me because of problems with the version 7 update.

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