Ugly Hedgehog - Photography Forum
Home Active Topics Newest Pictures Search Login Register
Buyers beware of B&H Photo...
Page 1 of 6 next> last>>
Apr 1, 2021 13:49:46   #
DanielB Loc: San Diego, Ca
 
I recently bought a 12TB hard drive on line from B&H photo video and as I always do I printed off an invoice before closing the window. A few days later a new and additional charge was posted to my account from B&H. When I investigated B&H had re-invoiced and charged me, again, $150 over what I had originally paid for my hard drive affectively charging me more than double my original purchase. When I went onto their website to look at my orders they had created a whole new order and invoice and my order and invoice wasn't there. Now they claim I placed another order - which I didn't. I take a lot of photos but 24TB worth - really.

They refuse to rectify this situation. I've filed a BBB complaint and am working with my Visa card services to try and get my money back. I have done plenty of business with them over the years but this is the last time I buy anything from them. The time and stress this has cause me is not work it. I will keep my business with Adorama and my local camera outfitters from now on.

Apr 1, 2021 13:54:03   #
PixelStan77 Loc: Vermont/Chicago
 
DanielB wrote:
I recently bought a 12TB hard drive on line from B&H photo video and as I always do I printed off an invoice before closing the window. A few days later a new and additional charge was posted to my account from B&H. When I investigated B&H had re-invoiced and charged me, again, $150 over what I had originally paid for my hard drive affectively charging me more than double my original purchase. When I went onto their website to look at my orders they had created a whole new order and invoice and my order and invoice wasn't there. Now they claim I placed another order - which I didn't. I take a lot of photos but 24TB worth - really.

They refuse to rectify this situation. I've filed a BBB complaint and am working with my Visa card services to try and get my money back. I have done plenty of business with them over the years but this is the last time I buy anything from them. The time and stress this has cause me is not work it. I will keep my business with Adorama and my local camera outfitters from now on.
I recently bought a 12TB hard drive on line from B... (show quote)


What is B&H response?
They have ALWAYS been honest with me.

Apr 1, 2021 13:58:43   #
Paul Diamond Loc: Atlanta, GA, USA
 
I've never had a problem with B&H. I'd continue to consider them, based upon my experience. Sorry you have had a bad one with them. I'm sure they will work with you. Suggest that if you contact them, ask to speak with a Supervisor and explain your situation. Surely there are not two USPS tracking numbers, etc. to imply that double shipments were made. They can check into this with/for you.

 
 
Apr 1, 2021 14:04:22   #
Longshadow Loc: Audubon, PA
 
Did you maybe accidentally click "submit" twice?

I've never had a problem ordering from them.

Apr 1, 2021 14:05:09   #
johngault007 Loc: Florida Panhandle
 
Or wax poetic about it here on the forum and get responses to your fantastical journey to help reassure you that spreading your personal business with B&H on a forum is helpful and instructional. If you need a pat on the back for filing with the BBB, then GREAT JOB!

Apr 1, 2021 14:05:22   #
johngault007 Loc: Florida Panhandle
 
Longshadow wrote:
Did you maybe accidentally click "submit" twice?

I've never had a problem ordering from them.



Apr 1, 2021 14:10:46   #
tradio Loc: Oxford, Ohio
 
They have always been good to me. Sorry about your experience.

 
 
Apr 1, 2021 14:10:51   #
niteman3d
 
It seems odd that they wouldn't accept a return regardless of your reason for wanting to return it. Why wouldn't they let your return one?

Apr 1, 2021 14:15:54   #
Linda From Maine Loc: Yakima, Washington
 
So irresponsible to post this kind of thread. Shame on you!

B&H has been a successful business for over 35 years. Hundreds of photographers right here on UHH sing their praises often. "They refuse to rectify this situation" is absolute nonsense.

Apr 1, 2021 14:16:18   #
PixelStan77 Loc: Vermont/Chicago
 
niteman3d wrote:
It seems odd that they wouldn't accept a return regardless of your reason for wanting to return it. Why wouldn't they let your return one?


I know they are closed for their Jewish Holiday.That is why no response

Apr 1, 2021 14:26:55   #
wide2tele Loc: Australia
 
I've used them from Australia and honestly trust them more than my local stores!

 
 
Apr 1, 2021 14:27:18   #
tropics68 Loc: Georgia
 
Longshadow wrote:
Did you maybe accidentally click "submit" twice?

I've never had a problem ordering from them.


I ordered something twice a while back from EBAY and almost immediately got a message that I had ordered the same item once already. I did have to go back and spend some time figuring out how to cancel an order but I was successful in the end. I would think that any online store would have a routine catching duplicate orders before shipping. If duplicate orders are placed within a certain time frame chances are it is an error somewhere. If the buyer wanted more than one there is usually a quantity box available where that would be expressed.

All that being said B&H is doing more harm in disputing this mixup than any monetary gain is worth. IMHO B&H should have immediately either offered to accept a no charge return and a refund. Standing their ground and instead "looking into it" is a crappy way to run a railroad.

Apr 1, 2021 14:29:32   #
PixelStan77 Loc: Vermont/Chicago
 
DanielB wrote:
I recently bought a 12TB hard drive on line from B&H photo video and as I always do I printed off an invoice before closing the window. A few days later a new and additional charge was posted to my account from B&H. When I investigated B&H had re-invoiced and charged me, again, $150 over what I had originally paid for my hard drive affectively charging me more than double my original purchase. When I went onto their website to look at my orders they had created a whole new order and invoice and my order and invoice wasn't there. Now they claim I placed another order - which I didn't. I take a lot of photos but 24TB worth - really.

They refuse to rectify this situation. I've filed a BBB complaint and am working with my Visa card services to try and get my money back. I have done plenty of business with them over the years but this is the last time I buy anything from them. The time and stress this has cause me is not work it. I will keep my business with Adorama and my local camera outfitters from now on.
I recently bought a 12TB hard drive on line from B... (show quote)


Daniel, The holiday is Passover* Sat-Sat, March 27-April 3, 2021.They will open on April 4 Since April 3rd is their Sabbath.Be patient

Apr 1, 2021 14:38:05   #
Longshadow Loc: Audubon, PA
 
tropics68 wrote:
I ordered something twice a while back from EBAY and almost immediately got a message that I had ordered the same item once already. I did have to go back and spend some time figuring out how to cancel an order but I was successful in the end. I would think that any online store would have a routine catching duplicate orders before shipping. If duplicate orders are placed within a certain time frame chances are it is an error somewhere. If the buyer wanted more than one there is usually a quantity box available where that would be expressed.

All that being said B&H is doing more harm in disputing this mixup than any monetary gain is worth. IMHO B&H should have immediately either offered to accept a no charge return and a refund. Standing their ground and instead "looking into it" is a crappy way to run a railroad.
I ordered something twice a while back from EBAY a... (show quote)


I thought they were closed for Passover........

Apr 1, 2021 14:40:12   #
kpmac Loc: Ragley, La
 
I think there is more to this story than has been told. Just my opinion. Too many good things said about B&H. Something is off here.

Page 1 of 6 next> last>>
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.
UglyHedgehog.com - Forum
Copyright 2011-2021 Ugly Hedgehog, Inc.