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Nikon has some friends in Germany
Mar 30, 2021 11:05:07   #
Bill_de Loc: US
 
"Nikon swept most of the Foto Community & Color Foto awards in Germany"

Read more: https://nikonrumors.com/2021/03/29/nikon-swept-most-of-the-foto-community-color-foto-awards-in-germany.aspx/#ixzz6qblKPpwC

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Mar 30, 2021 11:30:31   #
Bob Mevis Loc: Plymouth, Indiana
 
Great.

Mar 30, 2021 12:27:35   #
camerapapi Loc: Miami, Fl.
 
They could win all of these prizes but my experience with them is that their Customer Support stinks, at least in this country.
Just my opinion.

 
 
Mar 30, 2021 13:07:27   #
Cwilson341 Loc: Central Florida
 
Bill_de wrote:
"Nikon swept most of the Foto Community & Color Foto awards in Germany"

Read more: https://nikonrumors.com/2021/03/29/nikon-swept-most-of-the-foto-community-color-foto-awards-in-germany.aspx/#ixzz6qblKPpwC

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Impressive, Bill. I’m a believer. I use three of the four winners and love them all

Mar 31, 2021 08:27:26   #
jbk224 Loc: Long Island, NY
 
camerapapi wrote:
They could win all of these prizes but my experience with them is that their Customer Support stinks, at least in this country.
Just my opinion.


I followed your other thread; and certainly understand your frustration. However I think that your expectations and criticism were/are too much. Nikon is primarily a manufacturer and not a software developer. You have a camera problem..no problem.
It is unreasonable to expect a customer service rep, no matter what software company you work with, to understand the intricacies of every cause and effect of their software. We would like this to be the case, but in reality, it is not.
Now you could escalate to a 'level 2' agent, if available; and see what happens. In most cases, not much.
Your best resources are the ones you reached out to..other people who use your software. Answers here are proof positive.
Even a company that only sells software has these same issues.
I recently had correspondence with Capture 1 customer support. I was not happy either and actually worked out the issues myself and had them confirm my conclusions. It is nowhere in their manual and 'normal customer support'. Having done this, I realized that only through use and discussion with your peers can you work out many issues and questions. Good customer support policy will ask you to submit your solution to something that they could not answer.
My experiences with Nikon's Customer Support have been superlative.

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