Just when you think things can’t get any dumber
Feb 21, 2021 13:05:34 #
Here's a thought.....Suggest to her that she take the death certificate along with the form that she had filled out requiring a signature with her to the office of the service provider. Then when standing at the counter she should pull out a Ouija Board and tell the representative that she will contact her departed husband and they can watch him spell out his name on the board and answer the question "Yes" to cancel the subscription.
Feb 21, 2021 13:25:02 #
robertjerl wrote:
Sounds like prime candidates for some school board or even college professors somewhere. I would recommend politics but most of those slots are taken up by people even dumber. But they look good and can convince people to vote for them.
You've got that right Rob!
Feb 21, 2021 13:53:49 #
Jim Plogger wrote:
She's not looking for termination. She wants to get the service in her name and then drop the cablevision part of the subscription.
Ok. I thought the form you referred to would have taken care of that but was lacking a signature.
Feb 21, 2021 14:05:50 #
Earnest Botello wrote:
Just tell her to change service providers, then stop paying the others, Spectrum would be a good choice. She can keep her phone old number and carry on like nothing happened.
No Spectrum in her area.
Feb 21, 2021 14:07:03 #
Dannj wrote:
Ok. I thought the form you referred to would have taken care of that but was lacking a signature.
The form was supposed to do that but they wanted her dead husband's signature on the form!
Feb 21, 2021 14:59:42 #
Jim Plogger wrote:
The form was supposed to do that but they wanted her dead husband's signature on the form!
That’s why I suggested she copy her husband’s signature on the form or just sign his name. She may be reluctant to do this buy I doubt anyone will make the connection. They’re just looking for a signature on the form. It sounds ridiculous but will likely work.
Feb 21, 2021 15:03:51 #
Jim Plogger wrote:
The problem is that they will not let HER cancel the service. The service can be cancelled only by the person on the bill. She has submitted the form, along with the death certificate, to put the service in her name. xfinity insists on her dead husband's signature being on the transfer form. The whole thing is laughable and can probably be attributed to some little genius at xfinity who has the IQ of a fence post. It will be resolved.
Hey, fence posts are smart enough to hold up a fence, don't insult them by comparing.
Feb 21, 2021 15:10:20 #
robertjerl wrote:
Hey, fence posts are smart enough to hold up a fence, don't insult them by comparing.
Feb 21, 2021 15:21:12 #
JBRIII wrote:
The phone company is still like "Lilly Tomlin... (show quote)
Get a ham radio license (voice only) and either keep some large truck batteries charged or a generator that can keep your fridge etc. running. Put up a simple pole antenna and you are fixed. I have a pile of old CB gear and one hand held programable Ham radio - I got it and the license to use in the operations department of the Railway Museum I belong to. Railroads operate in a band it covers. I took the Ham class from the local CERT team that my wife belonged to as an RN/Surgical Nurse. The class was free as long as I agreed to be available in emergencies - haven't heard from them in years but I have my license, radio etc.
Oh, right after I got the license and radio I went on the local repeater frequency a couple of times. Sounded like CB with higher end gear. "How am I coming over?" "Fine, how do I sound." Then I remembered why except on cross country trips on the truckers channel or the emergency channel as part of a REACT unit I had given up on CB. So about once a year I tune the radio to the local repeater just to make sure they are still there. Otherwise I only use it at the museum. But in a flaming emergency I have radios to use.
Feb 21, 2021 17:06:43 #
dpfoto wrote:
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The late payment charges would be against her deceased husband, not her. I doubt he'll send them the payment.
The late payment charges would be against her deceased husband, not her. I doubt he'll send them the payment.
They will go against his estate I would think
Feb 21, 2021 19:34:34 #
Jim Plogger wrote:
My younger brother passed away 2 years ago from a ... (show quote)
The utter stupidity shown by people at some companies is just appalling
Absolutely nobody has the balls to make a decision 
Feb 21, 2021 19:51:35 #
It may be stupid, but they’re are not stupid. Cable and similar subscription companies are doing a very smart thing, even if unethical, by purposely making it so difficult to cut or drop them that many people give up. A lot of money gets spent on things people really don’t want, thereby greatly enhancing profits.
Feb 21, 2021 20:28:45 #
Jim Plogger wrote:
My younger brother passed away 2 years ago from a ... (show quote)
I had a similar problem when my wife passed away 7 years ago. I just called their service department, asked when my contract was up, and they said it already expired. So not being bound by a contract, I told them what I wanted and they had no choice. I had AT&T, the old Ma Bell. I there's no contract in force then she can just tell them where to get off.
Feb 21, 2021 20:38:49 #
2Dragons wrote:
I never thought I was an exceptionally intelligent... (show quote)
I work for government. Believe me...its worse.
Feb 22, 2021 02:55:07 #
AirWalter
Loc: Tipp City, Ohio
Jim Plogger wrote:
She does not use auto debit. She pays when she receives the bill each month.
That was her mistake. She should have notified them of his death right away and got a new account in her name. If she had done that she probably would not have been responsible for any charges against him. Thats the way it works in Ohio.
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