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Zoom - Help Needed
Jan 25, 2021 12:49:33   #
jerryc41 Loc: Catskill Mts of NY
 
I'm trying to help a local painting group meet once a week to socialize using Zoom. I set them up and passed all the sing-in info to the leader. She passed it along to someone else.

Here's the problem. When we finally got on today, the session closed several times unexpectedly because another session had started. After a bit of playing around with the computer, we were able to get back to the session. I'm wondering if it could be a problem that three people - let's call them Members 1, 2, and 3 - have the sign-in credentials for Zoom.

If Member 1 begins the session, and ten minutes later Member 2 clicks on the link to join, would that close the session that was already started? If that's the case, then only one person should have the sign-in credentials. Otherwise, signing in to the meeting by Members 2 or 3 would close the session and start a new one.

Does that make sense?

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Jan 25, 2021 13:28:37   #
AGO
 
Only one person should sign in as the host. Others should be signed in as attendees. The host can then elevate them to panelists and even co-hosts. I think what may have happened is that after member 1 signed in as a host, members 2 and 3 also signed in as hosts instead of attendees, which, as you surmised, could have closed the session started by member 1.

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Jan 25, 2021 13:33:44   #
jerryc41 Loc: Catskill Mts of NY
 
AGO wrote:
Only one person should sign in as the host. Others should be signed in as attendees. The host can then elevate them to panelists and even co-hosts. I think what may have happened is that after member 1 signed in as a host, members 2 and 3 also signed in as hosts instead of attendees, which, as you surmised, could have closed the session started by member 1.


Thanks. That makes sense. Since three of us have the credentials, is it possible for the other two to sign in without starting a new session? Can two of us cancel our hosting authority?

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Jan 25, 2021 13:35:26   #
AGO
 
Yes, the other two can just sign in as participants.

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Jan 25, 2021 14:07:50   #
jerryc41 Loc: Catskill Mts of NY
 
AGO wrote:
Yes, the other two can just sign in as participants.


I suspect that when one or the other clicked on the link, that closed the open session and began a new one. How can two of the hosts give up that position?

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Jan 25, 2021 15:13:55   #
AGO
 
You should designate one person to be the official host of the meeting. When that person attempts to sign on the message "If you are the meeting host, sign in to start the meeting..." with a "Sign in" button should pop up. The person designated to be the meeting host should then sign in. When the next two members reach that page they should go below that message where it will say "I'm not the meeting host" followed by a hyperlink that will allow them to sign in as attendees. You might want to do a dry run to make sure everyone knows what to do.

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Jan 25, 2021 18:17:41   #
DirtFarmer Loc: Escaped from the NYC area, back to MA
 
I have a zoom meeting every other week. There are three participants (that I know of) who have zoom accounts. Any one of them could open a meeting, but one of them is usually the one to do so. He sends out an invitation/reminder with a link containing the password and everything. All we have to do is click on the link. The sessions used to be limited to 40 minutes but I think that was a function of the level of the account (not knowing anything about zoom accounts). Our meetings usually run 90 minutes or more now.

On occasions when the host has to bail out, he can pass it over to one of the others. We have never had any other interaction between accounts.

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Jan 26, 2021 06:34:54   #
Jazztrader
 
I agree about having the host send invites with each participant being required to click on a link to enter the meeting. That alone should take care of the problem.

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Jan 26, 2021 09:39:11   #
jerryc41 Loc: Catskill Mts of NY
 
I did a Chat with Zoom, and they suggested that we change the password and have only one person with credentials. That will be me. I'm attending a Zoom webinar today to learn more. They also have recorded training sessions.

https://support.zoom.us/hc/en-us/articles/217214286-Watch-Recorded-Training-Sessions

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Jan 26, 2021 11:47:30   #
DirtFarmer Loc: Escaped from the NYC area, back to MA
 
jerryc41 wrote:
I did a Chat with Zoom, and they suggested that we change the password and have only one person with credentials. That will be me. I'm attending a Zoom webinar today to learn more. They also have recorded training sessions.

https://support.zoom.us/hc/en-us/articles/217214286-Watch-Recorded-Training-Sessions


Are they telling you that if you have zoom credentials you can only zoom as a host? That doesn't seem reasonable. Why shouldn't someone with zoom credentials be able to join someone else's zoom meeting?

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Jan 26, 2021 12:47:57   #
jerryc41 Loc: Catskill Mts of NY
 
DirtFarmer wrote:
Are they telling you that if you have zoom credentials you can only zoom as a host? That doesn't seem reasonable. Why shouldn't someone with zoom credentials be able to join someone else's zoom meeting?


No. If you buy the annual subscription, you get all the ID info that goes with it. Only that person should be able to start a meeting, and that's how we have it now. Anyone who has the link can join any Zoom meeting.

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Jan 26, 2021 13:37:50   #
DirtFarmer Loc: Escaped from the NYC area, back to MA
 
So you're saying one person per set of credentials? That seems more reasonable. You can have any number of people with credentials on a zoom meeting but only one of them has the credentials that applies to that meeting.

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Jan 26, 2021 13:59:48   #
AGO
 
Every week I host meetings for a nonprofit I volunteer for. When I do this I use the nonprofit's account. Several of us have the account credentials and can sign in as a host, but only one per meeting. If I want to join a meeting as a participant, I use my own personal account.

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Jan 26, 2021 14:04:57   #
DirtFarmer Loc: Escaped from the NYC area, back to MA
 
But you don't have to have an account to join a meeting? The zoom meeting I join every other week does not ask for my account. I don't have one. Instead, the host sends out a link which I click on. Does that mean that I'm really using the host's account?

And I can imagine that there is a difference between a business account (including nonprofits) and a personal account as far as how many people can use a given account.

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