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do you have problems with Netflix starting and loading
Jan 2, 2021 10:30:02   #
home brewer Loc: Fort Wayne, Indiana
 
both of our Samsung not so smart TVs hang-up and display an error message when launching Netflix. The smaller but newer TV in the basement seems to have more issues. The signal strength seems to be good. I do not think this is a router issue.
Do other people have the same issue and are Samsung TVs more likely to have issues?

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Jan 2, 2021 10:32:46   #
Redmond Loc: Oregon
 
just a guess might be a issue with your provider, I had to up my internet speed to help me connect with netflix

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Jan 2, 2021 10:48:23   #
47greyfox Loc: on the edge of the Colorado front range
 
What error message do you see? Is it generated at your end or your provider? Do you see buffering when you’re fortunate enough to get a connection? Are the Samsung TVs “smart” or are you getting content through a streaming device? How old are the TVs? Same questions for the 3rd TV? Are your connections all wifi? If so, what sort of speed do you see where the TVs are located? Are any of the wifi sourced TVs connected to extensions rather than directly to your router?

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Jan 2, 2021 10:50:38   #
home brewer Loc: Fort Wayne, Indiana
 
I have frontier FiOS; download is 28 Mbps and upload is 6.2Mbps. That should be fast. Not we do not have issues with prime. My concern is; are the Samsung TVs more problematic?

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Jan 2, 2021 10:52:48   #
markngolf Loc: Bridgewater, NJ
 
home brewer wrote:
both of our Samsung not so smart TVs hang-up and display an error message when launching Netflix. The smaller but newer TV in the basement seems to have more issues. The signal strength seems to be good. I do not think this is a router issue.
Do other people have the same issue and are Samsung TVs more likely to have issues?


You might contact:
1. Netflix
2. Your ISP
3. Samsung
I had issues with Netflix and eventually Samsung did a remote "fix" by installing a new app and it solved the issue.

Good luck
Mark

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Jan 2, 2021 10:57:19   #
home brewer Loc: Fort Wayne, Indiana
 
The message is "preparing TV try again later"

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Jan 2, 2021 10:57:38   #
kerry12 Loc: Harrisburg, Pa.
 
home brewer wrote:
both of our Samsung not so smart TVs hang-up and display an error message when launching Netflix. The smaller but newer TV in the basement seems to have more issues. The signal strength seems to be good. I do not think this is a router issue.
Do other people have the same issue and are Samsung TVs more likely to have issues?


It will not be your TV. Many times when you get an error message, The first thing you should do is reboot your cable box. It resets the system and gets rid of glitches just like rebooting your computer. If that doesn't work, then call your provider and they will probably be able to do fix it remotely while they have you on the phone. They will simply send a signal thru your cable and will probably ask you what you see while they are sending that signal.

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Jan 2, 2021 11:36:53   #
47greyfox Loc: on the edge of the Colorado front range
 
home brewer wrote:
I have frontier FiOS; download is 28 Mbps and upload is 6.2Mbps. That should be fast. Not we do not have issues with prime. My concern is; are the Samsung TVs more problematic?


Your speed is adequate, unless you’re at a resolution higher UHD or with all the zooming, your speed is significantly dropping to less than 10 MPs. I’m assuming that you’ve reset your router? If the Netflix ap is in the TV, I’d suspect the ap needs to be updated. Perhaps, there is a codec issue. Anyway, if resetting your router doesn’t help, is there a way to refresh the ap? Also, call your provider might help.

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Jan 2, 2021 11:42:28   #
Ollieboy
 
home brewer wrote:
both of our Samsung not so smart TVs hang-up and display an error message when launching Netflix. The smaller but newer TV in the basement seems to have more issues. The signal strength seems to be good. I do not think this is a router issue.
Do other people have the same issue and are Samsung TVs more likely to have issues?


I would check my download speed through a wifi analyzer app, unless your directly connected. If my memory serves me I believe 6mb download speed is all you need for standard hd per t.v. If your hardwired you can still chk your internet connection speed, then take it up with your internet provider.

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Jan 2, 2021 11:47:20   #
47greyfox Loc: on the edge of the Colorado front range
 
Your speed should be adequate, especially since all other streaming services are okay. I would suspect the Samsung Netflix apps. Reset your router if you haven’t done so. If no effect, call your provider. If Samsung has community support forum, check that out to see others are having the same issue. Did all the TVs start exhibiting issues about the same time? If so, even more reason to suspect the app. Sony recently quit supporting older Prime Video apps on BluRay players of a certain age.

Lastly, you're not alone.... (I converted a long URL to this). It takes you to a "dgit.com/netflix-samsung-smart-tv" posting.

https://tinyurl.com/y7aryq7m

Also, google the following "netflix problems with samsung smart tv"

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Jan 2, 2021 15:42:20   #
markngolf Loc: Bridgewater, NJ
 
kerry12 wrote:
It will not be your TV. Many times when you get an error message, The first thing you should do is reboot your cable box. It resets the system and gets rid of glitches just like rebooting your computer. If that doesn't work, then call your provider and they will probably be able to do fix it remotely while they have you on the phone. They will simply send a signal thru your cable and will probably ask you what you see while they are sending that signal.


Not necessarily true. After contacting my ISP, Netflix and Samsung, several times each, it was my TV. Samsung solved it remotely.
Mark

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Jan 3, 2021 12:27:14   #
kerry12 Loc: Harrisburg, Pa.
 
markngolf wrote:
Not necessarily true. After contacting my ISP, Netflix and Samsung, several times each, it was my TV. Samsung solved it remotely.
Mark


Good to yet. Have not had that happen yet.

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Jan 3, 2021 12:28:16   #
kerry12 Loc: Harrisburg, Pa.
 
markngolf wrote:
Not necessarily true. After contacting my ISP, Netflix and Samsung, several times each, it was my TV. Samsung solved it remotely.
Mark


That was supposed to be "good to know"

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Jan 3, 2021 13:35:06   #
home brewer Loc: Fort Wayne, Indiana
 
I called Samsung and they "fixed" the issue. I still think there is something not right wrt (with respect to) Samsung and Netflix working well together.

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Jan 3, 2021 14:07:50   #
markngolf Loc: Bridgewater, NJ
 
home brewer wrote:
I called Samsung and they "fixed" the issue. I still think there is something not right wrt (with respect to) Samsung and Netflix working well together.


I have had no issues since the “fix” by Samsung - many months now.
Glad to hear Samsung responded.
Mark

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