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Epson XP 960 Printer
May 23, 2020 18:53:26   #
pbcbob Loc: Delray Beach, FL
 
I bought a refurbished Epson XP 960 from Epson back in November 2019 and it worked perfectly for two months when it suddenly started creasing photo paper causing the printer to jam. The paper is not shredded and is ejected by the printer by pressing the Cancel key on the printer. There is no issue with plain white paper. It prints perfectly. After conversing with Epson they sent me a new printer. Same thing again, two months later it started creasing photo paper. Epson sent me a third printer. Now exactly two months later this printer is doing the same thing. Any ideas? I have been printing since 2001 with HP and Epson printers and have never seen anything like this. Comments or suggestions appreciated.

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May 24, 2020 15:14:12   #
bpulv Loc: Buena Park, CA
 
pbcbob wrote:
I bought a refurbished Epson XP 960 from Epson back in November 2019 and it worked perfectly for two months when it suddenly started creasing photo paper causing the printer to jam. The paper is not shredded and is ejected by the printer by pressing the Cancel key on the printer. There is no issue with plain white paper. It prints perfectly. After conversing with Epson they sent me a new printer. Same thing again, two months later it started creasing photo paper. Epson sent me a third printer. Now exactly two months later this printer is doing the same thing. Any ideas? I have been printing since 2001 with HP and Epson printers and have never seen anything like this. Comments or suggestions appreciated.
I bought a refurbished Epson XP 960 from Epson bac... (show quote)


I had a lot of problems with Epson printers over the years. Frankly, I would never buy an Epson again. I currently have a Canon Pixama Pro-1000 and it has performed flawlessly.

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May 24, 2020 15:20:11   #
pbcbob Loc: Delray Beach, FL
 
Thanks. I just might get one.

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May 25, 2020 09:01:27   #
dannac Loc: 60 miles SW of New Orleans
 
pbcbob wrote:
Any ideas?


A few replies from a google search ... sure seems this model has lots of complaints.

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but I went into the system printer preferences options and switched to "Thick paper and envelopes" selection ON. Since changing that preference selection, the paper jam frequency is much less, not perfect, but tolerable


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May not be the same issue, but I had a similar problem with paper jamming endlessly for no apparent reason. Turned out it was the simple thing of not having the paper guide pushed forward enough in the paper tray. Letter size not A4


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This happens to me. What has been working for me is to switch it to heavy paper on the control panel under settings on the printer. Run a few pieces (it will probably still make the horrible grinding sounds) then switch it back to regular. When it’s switched back to regular for whatever reason this ‘trick’ stops the grinding and jams for awhile


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Strongly suggest you get some rubbing alcohol and a cotton swab. Remove paper tray. Dip swab in alcohol , and clean the paper pickup roller. Don’t touch pickup roller(s) with your bare fingers. Oils can get on roller. Don’t ever turn printer upside down! Use good/fresh/flat paper. Leaving paper in the tray for extended period of time can cause paper to curl on the ends

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May 25, 2020 11:04:58   #
pbcbob Loc: Delray Beach, FL
 
Thanks again. When I get home I will give it another try.

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Apr 4, 2021 15:08:30   #
Photomac Loc: The Dalles, Or
 
I'm not familiar with this individual printer, but could it be a gap printer head issue??

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Apr 4, 2021 17:22:48   #
pbcbob Loc: Delray Beach, FL
 
Could be but I know very little of the inner workings of any printer. Thanks for your reply.

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