Credit card "benefits". Resolved
Mar 23, 2019 12:12:23 #
Back in February I posted on the difficulties I was having with Chase credit card trying to get them to provide a refund on a photo trip I had to cancel for medical reasons. The final results:
I started calling them each Friday for 5 weeks. Each time they promised to finish the claim and call back. They never called. Finally they promised to get back to me by the end of business on Monday and I told them I would file a Fed claim on Tues if they didn't. They didn't call. On Tues morning I filed a claim with the Consumer Protection Agency.(Fed) I sent them copies of EVERYTHING! That afternoon they acknowledged receipt and said that Chase had been notified of the filing.
22 hours after filing, I got an email from Chase that the claim was completed and "a check was in the mail" and 10 days later I received the check. Should have contacted the Feds sooner@
I started calling them each Friday for 5 weeks. Each time they promised to finish the claim and call back. They never called. Finally they promised to get back to me by the end of business on Monday and I told them I would file a Fed claim on Tues if they didn't. They didn't call. On Tues morning I filed a claim with the Consumer Protection Agency.(Fed) I sent them copies of EVERYTHING! That afternoon they acknowledged receipt and said that Chase had been notified of the filing.
22 hours after filing, I got an email from Chase that the claim was completed and "a check was in the mail" and 10 days later I received the check. Should have contacted the Feds sooner@
Mar 23, 2019 12:16:22 #
Mar 23, 2019 12:26:36 #
and the current administration wants to get rid of that agency... 
Mar 23, 2019 12:26:57 #
You certainly gave Chase more than they deserved. I would have given them one week only.
Mar 24, 2019 07:28:07 #
I have never had a problem with Chase. I just contested a charge and it was resolved promptly in my favor. It’s not the first time chase has been prompt and fair with me.
Mar 24, 2019 08:02:55 #
Friend of mine worked for car dealer and said he got an extra $100 for sending loan through chase, Agreed to let him on new truck the next week I called hem and ask for payoff they stated You can't pay his loan off. Called the credit union gave them the loan number, within 3 hours the cc called back and said my account would be charged the amount loaned and extra $5 doc and ser chgs
Mar 24, 2019 10:28:25 #
It's a shame it took all of that to get what they had promised in the beginning, but that's how businesses make their money - by cheating customers.
Mar 24, 2019 10:30:03 #
Ray and JoJo wrote:
Friend of mine worked for car dealer and said he got an extra $100 for sending loan through chase, Agreed to let him on new truck the next week I called hem and ask for payoff they stated You can't pay his loan off. Called the credit union gave them the loan number, within 3 hours the cc called back and said my account would be charged the amount loaned and extra $5 doc and ser chgs
I bought a car like that. I was offered a lower price to finance through the dealer. I had to keep the loan for at least three months. After that, I got a loan for the balance from my credit union - got the best of both worlds.
Mar 25, 2019 00:57:06 #
Thank Elizabeth Warren for the existence of the Consumer Protection Agency.
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