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5D IV -shutter button
Feb 15, 2019 06:50:48   #
abscess Loc: Marblehead, Ma. And winter in Naples, Fl
 
My Canon 5D IV shutter button will auto focus but will not complete the process of recording the photo-no clicking sound. Also my back button auto focus is fine. Any suggestions or just send it to Canon?
Thanks

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Feb 15, 2019 07:00:13   #
jerryc41 Loc: Catskill Mts of NY
 
And the button feels the same when you push it down?

I'd go through the usual process of turning it off and on; removing the battery; trying a different battery; remove the battery, turn it on, and then hold the shutter button down for a few seconds.

Hopefully, it's still under warranty. I wouldn't have anyone but Canon work on it.

Let us know how this turns out.

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Feb 15, 2019 07:15:03   #
Longshadow Loc: Audubon, PA, United States
 
Could be set to not shoot without focus; not shoot without card; card has write protect?
Bad card?

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Feb 15, 2019 07:44:30   #
rmorrison1116 Loc: Near Valley Forge, Pennsylvania
 
You may want to try resetting to factory defaults.

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Feb 15, 2019 07:51:15   #
TomC. Loc: Bel Air, MD
 
abscess wrote:
My Canon 5D IV shutter button will auto focus but will not complete the process of recording the photo-no clicking sound. Also my back button auto focus is fine. Any suggestions or just send it to Canon?
Thanks


My Canon will not AF on certain semi-automatic settings. BBF is working fine otherwise on other settings. It's not an either/or situation.

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Feb 15, 2019 08:16:10   #
Longshadow Loc: Audubon, PA, United States
 
TomC. wrote:
My Canon will not AF on certain semi-automatic settings. BBF is working fine otherwise on other settings. It's not an either/or situation.

Evidently his focuses fine, will not take the picture.

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Feb 15, 2019 12:23:29   #
speters Loc: Grangeville/Idaho
 
abscess wrote:
My Canon 5D IV shutter button will auto focus but will not complete the process of recording the photo-no clicking sound. Also my back button auto focus is fine. Any suggestions or just send it to Canon?
Thanks

That's the way I have my canons set up, I use back bottom focus, so I have the shutter button focus disabled, its just a way you like to have it work, you can go and change it at any time to a different version. A quick refer do your manual will do the trick! Oooops, just noticed its not that. Yes your shutter button should still function as supposed. Is it doing (in this case not doing) it all the time, no matter what you're trying to do? If that is the case, after trying the usual things (like reset, removing batteries and restarting, etc.) a trip to Canon might be in order!

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Feb 16, 2019 08:02:16   #
Picture Taker Loc: Michigan Thumb
 
Call Canon Tech. (877) 287-7032 0r (800)652-2665

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Feb 16, 2019 08:38:43   #
abscess Loc: Marblehead, Ma. And winter in Naples, Fl
 
Thank you all. I’ll give every suggestion a try and get back. Hopefully it will be useful to other members.

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Feb 16, 2019 10:13:57   #
clickety
 
Have you activated the 2 or 10 second delay feature?

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Feb 16, 2019 10:23:43   #
TriX Loc: Raleigh, NC
 
clickety wrote:
Have you activated the 2 or 10 second delay feature?


Or mirror lock up?

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Feb 16, 2019 10:24:47   #
47greyfox Loc: on the edge of the Colorado front range
 
Picture Taker wrote:
Call Canon Tech. (877) 287-7032 0r (800)652-2665


I'm make this move immediately after trying the simple solutions. Turn off the camera. Remove the battery for a few minutes. Put it back in or even better, another known good battery. Still got the problems? Go over all the menu settings. Look okay? Reset the camera. Still got the problem? Call Canon. Good luck.

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Feb 16, 2019 11:41:31   #
jeep_daddy Loc: Prescott AZ
 
rmorrison1116 wrote:
You may want to try resetting to factory defaults.



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Feb 17, 2019 02:54:08   #
rochephoto
 
check for peanut butter or toe jam around the shutter button.

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Feb 19, 2019 10:43:34   #
Jimmy T Loc: Virginia
 
rmorrison1116 wrote:
You may want to try resetting to factory defaults.


The previous response was good, however, resetting to factory defaults saved me when I "Locked-Up" my 5DIV. Needless to say, I had way too MANY conflicting settings and the computer had a nervous breakdown and refused to work, grin.

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