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Camera Repair Advice
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Feb 13, 2019 15:08:58   #
Tenn Guy
 
I am using a Canon T6i and find it more than enough camera for me. My previous camera was the T5i but it has some issues needing attention – the video blinks and has stripes across it and the memory card is sometimes recognized and others not. What are your opinions on whether I should I send it to Canon or to one of the other repair vendors I have seen mentioned in previous discussions – are the non-Canon vendors dependable and less expensive than Canon? I want to give the camera to daughter but want it to be fully functional. Thanks in advance for your advice! “Tenn Guy”

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Feb 13, 2019 15:16:54   #
Architect1776 (a regular here)
 
Tenn Guy wrote:
I am using a Canon T6i and find it more than enough camera for me. My previous camera was the T5i but it has some issues needing attention – the video blinks and has stripes across it and the memory card is sometimes recognized and others not. What are your opinions on whether I should I send it to Canon or to one of the other repair vendors I have seen mentioned in previous discussions – are the non-Canon vendors dependable and less expensive than Canon? I want to give the camera to daughter but want it to be fully functional. Thanks in advance for your advice! “Tenn Guy”
I am using a Canon T6i and find it more than enoug... (show quote)


I would use a Canon authorized repair station only for this particular camera.

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Feb 13, 2019 15:22:38   #
CHG_CANON (a regular here)
 
Don't authorize anyone to make repairs before you get a written quote. If you only get a 6-month warranty on a repair, consider whether you should be buying another used one for roughly the same cost ($350 online today), one that probably never exhibited a problem and has a 6-month warranty from many used resellers.

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Feb 13, 2019 15:43:12   #
JCam
 
Tenn Guy wrote:
I am using a Canon T6i and find it more than enough camera for me. My previous camera was the T5i but it has some issues needing attention – the video blinks and has stripes across it and the memory card is sometimes recognized and others not. What are your opinions on whether I should I send it to Canon or to one of the other repair vendors I have seen mentioned in previous discussions – are the non-Canon vendors dependable and less expensive than Canon? I want to give the camera to daughter but want it to be fully functional. Thanks in advance for your advice! “Tenn Guy”
I am using a Canon T6i and find it more than enoug... (show quote)



I agree that Canon's repair charges can seem a bit steep, but I when the camera doesn't work properly due to age or accident sending it back to the OEM is better than some local, or maybe not so local, repair shop is the better choice. I feel confident that their techs know the products well, and are well versed in analyzing exactly what is wrong, know how to make the delicate repairs, have the necessary parts on the shelf and don't use old parts from another camera. The turn around is about one week, and they pay the return freight. I have read and heard some horror stories about other shops, especially when they guarantee their repairs for six months. All those things to me are worth the extra $$.

Hopefully you will only be sending the camera in for repair only once of twice as long as you own it so the 'maintenance costs' over the lifetime are actually a small cost of the ownership.

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Feb 13, 2019 18:07:17   #
htbrown
 
There's a fellow near me (in San Francisco) who repairs Canon cameras and does a great job. Faster and cheaper than sending it to Canon, and he uses Canon parts. If you're in or near a city, it's worth asking around.

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Feb 14, 2019 06:15:44   #
goldstar46
 
Tenn Guy wrote:
I am using a Canon T6i and find it more than enough camera for me. My previous camera was the T5i but it has some issues needing attention – the video blinks and has stripes across it and the memory card is sometimes recognized and others not. What are your opinions on whether I should I send it to Canon or to one of the other repair vendors I have seen mentioned in previous discussions – are the non-Canon vendors dependable and less expensive than Canon? I want to give the camera to daughter but want it to be fully functional. Thanks in advance for your advice! “Tenn Guy”
I am using a Canon T6i and find it more than enoug... (show quote)

==========================

If you want it done, and done right the first time... IMHO... My suggestion is Canon CPS (see below)

I own 4 canon bodies and 7 canon lens, and CPS is all I will use..

http://www.cps.usa.canon.com/


Geo.

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Feb 14, 2019 07:19:21   #
khorinek (a regular here)
 
I would give her the T6I and buy a T7I for yourself.

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Feb 14, 2019 07:38:54   #
Kiron Kid
 
www.advancecamera.com Ask for Dave.

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Feb 14, 2019 07:58:18   #
jerryc41 (a regular here)
 
CHG_CANON wrote:
Don't authorize anyone to make repairs before you get a written quote. If you only get a 6-month warranty on a repair, consider whether you should be buying another used one for roughly the same cost ($350 online today), one that probably never exhibited a problem and has a 6-month warranty from many used resellers.




Despite the possible cost of a repair by Canon, I would prefer them over a local shop. Definitely consider the cost of repair vs the cost of a new used camera.

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Feb 14, 2019 08:35:38   #
dsmeltz (a regular here)
 
goldstar46 wrote:
==========================

If you want it done, and done right the first time... IMHO... My suggestion is Canon CPS (see below)

I own 4 canon bodies and 7 canon lens, and CPS is all I will use..

http://www.cps.usa.canon.com/


Geo.


I was going to mention this. But, given the bodies I doubt if the OP has enough other equipment to qualify for the program at the Gold level (the lowest level that includes free maintenance on DLSR and lenses)

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Feb 14, 2019 08:44:21   #
Marg (a regular here)
 
Tenn Guy wrote:
I am using a Canon T6i and find it more than enough camera for me. My previous camera was the T5i but it has some issues needing attention – the video blinks and has stripes across it and the memory card is sometimes recognized and others not. What are your opinions on whether I should I send it to Canon or to one of the other repair vendors I have seen mentioned in previous discussions – are the non-Canon vendors dependable and less expensive than Canon? I want to give the camera to daughter but want it to be fully functional. Thanks in advance for your advice! “Tenn Guy”
I am using a Canon T6i and find it more than enoug... (show quote)


I suggest that you speak with someone at canon before sending the camera in for repair. I did a firmware update on my t4i and had issues downloading immediately following. Sent the camera in (on canon’s advice) but yesterday was told it is beyond service date (different from warranty) and they no longer have parts available for repair. This camera was only released 6 years ago. 🤦‍♀️

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Feb 14, 2019 08:45:20   #
goldstar46
 
dsmeltz wrote:
I was going to mention this. But, given the bodies I doubt if the OP has enough other equipment to qualify for the program at the Gold level (the lowest level that includes free maintenance on DLSR and lenses)

========================

dsmeltz

I don't think he is asking for 'free maintenance'... he wanted a repair...

YES, he might want to buy new, but if it is repair.... CPS

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Feb 14, 2019 13:26:29   #
sbohne (a regular here)
 
Marg wrote:
Sent the camera in (on canon’s advice) but yesterday was told it is beyond service date (different from warranty) and they no longer have parts available for repair. This camera was only released 6 years ago. 🤦‍♀️


Well, at least it wasn't a $12,000 Fuji Pictrography 4000. Fuji did exactly that AND quit producing the media for it. I will never buy another Fuji product as long as I live.

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Feb 14, 2019 14:56:00   #
Marg (a regular here)
 
Marg wrote:
I suggest that you speak with someone at canon before sending the camera in for repair. I did a firmware update on my t4i and had issues downloading immediately following. Sent the camera in (on canon’s advice) but yesterday was told it is beyond service date (different from warranty) and they no longer have parts available for repair. This camera was only released 6 years ago. 🤦‍♀️


Update to my previous post. Canon has now said they can fix my camera for $105.00. Can’t wait to get it back!

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Feb 14, 2019 15:24:44   #
amfoto1 (a regular here)
 
goldstar46 wrote:
==========================

If you want it done, and done right the first time... IMHO... My suggestion is Canon CPS (see below)

I own 4 canon bodies and 7 canon lens, and CPS is all I will use..

http://www.cps.usa.canon.com/


Geo.


Not everyone qualifies for Canon CPS... You have to have a minimum amount of Canon gear in order to have CPS as an option. It's possible, but unlikely that someone with a couple Rebel cameras would be able to qualify (they'd need to have a number of L-series lenses and or recent flashes or other accessories).

Besides, CPS repairs are done through the same service department and by the same people that provide warranty and regular "consumer" repairs, anyway. The only difference is that "Canon Professional Services" repairs have priority and there are possible loaner or "test drive" gear, discounts, expedited shipping, and/or other perks, depending upon whether you're on the basic unpaid CPS (silver) or on one of the paid levels (gold, platinum or cinema) each of which require you own and use more gear.

See http://cps.usa.canon.com/about_cps/about.shtml and especially the "points" based on the gear you own and use that are required to qualify for each level (silver/free 10 points, gold/$100 yr. 20 points, platinum/$300 yr. 50 points or cinema/$1000 yr.), then click on "View Products" to see how many points you have with the specific gear in your kit. Some Canon "consumer oriented" items don't qualify at all. Other more pro-oriented stuff is worth more points. Older, discontinued items are worth fewer or no points. For example, my EF 300mm f/2.8 IS USM is certainly a pro-quality lens, but is no longer worth any points. Canon stopped servicing it a year ago. Similarly, three old 550EX flashes I've got don't count toward my points, but three 580EX II I use are worth 2 points apiece. CP-E3 battery packs that work with all those flashes are no longer worth any points, but CP-E4 that replaced them are each worth 1 point. My 7D and 7DII cameras are each worth points... so is my 5D Mark II. 50D and earlier APS-C models are now worth no points. No Rebel-series models old or new are worth any points, either.

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