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macOS High Sierra printer problem?
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Feb 10, 2019 13:41:47   #
elliott937 (a regular here)
 
In the process of installing my new iMac, PS works just fine, until after I get into the print menu, select my profile. But when I click ok-to print, PS shuts down. Every time. Anyone have this problem with the new OS 10.13.6?

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Feb 10, 2019 13:45:05   #
PixelStan77 (a regular here)
 
elliott937 wrote:
In the process of installing my new iMac, PS works just fine, until after I get into the print menu, select my profile. But when I click ok-to print, PS shuts down. Every time. Anyone have this problem with the new OS 10.13.6?
Adobe help line?

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Feb 10, 2019 14:22:24   #
LWW (a regular here)
 
elliott937 wrote:
In the process of installing my new iMac, PS works just fine, until after I get into the print menu, select my profile. But when I click ok-to print, PS shuts down. Every time. Anyone have this problem with the new OS 10.13.6?


Do you have more than one printer listed in software to chose from?

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Feb 10, 2019 14:29:45   #
elliott937 (a regular here)
 
I have three. Two are b/w laser, and the one Canon Pro 9500 Mark II printer. It has always been that way, before the new computer. Never a problem then.

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Feb 10, 2019 14:48:56   #
rjaywallace (a regular here)
 
elliott937 wrote:
In the process of installing my new iMac, PS works just fine, until after I get into the print menu, select my profile. But when I click ok-to print, PS shuts down. Every time. Anyone have this problem with the new OS 10.13.6?

I would look at both Apple High Sierra (which works smoothly for many, but is problematic for others) and Canon (drivers in particular). It is possible that a driver became corrupt during this latest round of installs. Talk or e-chat with both until a solution is found. Good luck to you.

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Feb 10, 2019 14:58:41   #
thofern
 
Sometimes unplugging the printer for a few minutes and then restarting solves printer problems. If that doesn’t help, try deleting the printer from System Preferences—>Printers & Scanners and then adding it back as a new printer.

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Feb 10, 2019 15:03:14   #
LWW (a regular here)
 
elliott937 wrote:
I have three. Two are b/w laser, and the one Canon Pro 9500 Mark II printer. It has always been that way, before the new computer. Never a problem then.


Dumb question, but have you re-selected theprinter you wish to use or is the one you want to use on the list twice?

If those check I’d look for a printer driver update.

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Feb 10, 2019 15:12:05   #
elliott937 (a regular here)
 
Yes, yes, and yes. Thanks guys, I've done all of those. And relative to the driver, when I fired up the new computer, I had all printer cables disconnected. Then I connected each printer, one at a time. The screen told me of the new printer, and that it would get the driver. I have to think it would have been the latest driver.

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Feb 10, 2019 15:57:52   #
LWW (a regular here)
 
Have you contacted an exorcist?

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Feb 10, 2019 16:11:36   #
elliott937 (a regular here)
 
Hey, I think the exorcist might be a good idea.

And I could take this "challenge" on, to solve the ""problem"", but I am not wanting this to become a future "hobby". If I cannot make this work, this will give me an excellent reason to enjoy a new frontier as I learn Affinity. Learning something new, no matter our age, is healthy.

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Feb 10, 2019 16:39:58   #
LWW (a regular here)
 
elliott937 wrote:
Hey, I think the exorcist might be a good idea.

And I could take this "challenge" on, to solve the ""problem"", but I am not wanting this to become a future "hobby". If I cannot make this work, this will give me an excellent reason to enjoy a new frontier as I learn Affinity. Learning something new, no matter our age, is healthy.


Agreed.

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Feb 10, 2019 17:19:01   #
burkphoto (a regular here)
 
thofern wrote:
Sometimes unplugging the printer for a few minutes and then restarting solves printer problems. If that doesn’t help, try deleting the printer from System Preferences—>Printers & Scanners and then adding it back as a new printer.




Reset the printer system and reinstall drivers, using the latest ones that Mac OS finds. (It should find them automatically when you go to reinstall a printer.) Be sure NOT to use the CUPS generic drivers. Find the printers by name.

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Feb 10, 2019 18:39:03   #
TimB72
 
Elliott937, can you print from other programs? If you can then try rebuilding PS preferences, this usually corrects these kinds of problems.

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Feb 10, 2019 18:42:42   #
elliott937 (a regular here)
 
I can print a file from Word.

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Feb 10, 2019 18:47:40   #
LWW (a regular here)
 
Will PHOTOCHOP print to a different printer.

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