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KEH
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Dec 15, 2018 07:59:04   #
sct198
 
Great job from KEH! I purchased a used Sony a99 from them back in August, the beginning of December the auto focus stopped working and they replaced the broken camera and paid for all the shipping. It is very refreshing to see a company take such good care of their customers.

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Dec 15, 2018 07:59:55   #
jerryc41 (a regular here)
 
Wow! That's more than I would have expected.

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Dec 15, 2018 08:05:58   #
sct198
 
jerryc41 wrote:
Wow! That's more than I would have expected.


Same here, I thought that they would just repair the old one.

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Dec 15, 2018 08:06:14   #
f8lee
 
Not surprising at all - they've been around for decades and are a very reputable operation. Glad things worked out for you (and you didn't buy your used gear on, say, eBay).

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Dec 15, 2018 08:30:28   #
Architect1776 (a regular here)
 
sct198 wrote:
Great job from KEH! I purchased a used Sony a99 from them back in August, the beginning of December the auto focus stopped working and they replaced the broken camera and paid for all the shipping. It is very refreshing to see a company take such good care of their customers.


They are wonderful to deal with.

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Dec 15, 2018 08:40:33   #
NJFrank (a regular here)
 
Nice to hear they stand behind what they sell. They certainly are not a fly by night company.

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Dec 15, 2018 09:08:09   #
ReFlections
 
I have had nothing but great experiences with them. A+ outfit.

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Dec 16, 2018 07:45:28   #
mborn
 
sct198 wrote:
Great job from KEH! I purchased a used Sony a99 from them back in August, the beginning of December the auto focus stopped working and they replaced the broken camera and paid for all the shipping. It is very refreshing to see a company take such good care of their customers.



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Dec 16, 2018 08:27:30   #
DaveO (a regular here)
 
They are excellent to deal with! Jena and Grant are exceptional!

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Dec 16, 2018 09:34:14   #
gsmith051 (a regular here)
 
Never had a problem buying and selling on KEH. Like doing business with them for reasons stated above.

George

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Dec 16, 2018 10:50:49   #
shangyrhee
 
Ditto !!! Shang

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Dec 16, 2018 11:06:33   #
stuart416
 
I am fortunate to live near their operation. I have had nothing but excellent service, honesty, and beautiful equipment. They are the best.

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Dec 16, 2018 11:45:35   #
regularguy55
 
Great plac3 to do business with! Trusted shop.

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Dec 16, 2018 13:51:47   #
markngolf (a regular here)
 
Excellent company!! Brought my first DSLR system(Canon 20d) from them and traded in my Sony F 707. (2005)
Mark
sct198 wrote:
Great job from KEH! I purchased a used Sony a99 from them back in August, the beginning of December the auto focus stopped working and they replaced the broken camera and paid for all the shipping. It is very refreshing to see a company take such good care of their customers.

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Dec 16, 2018 16:44:16   #
latebloomer
 
sct198 wrote:
Same here, I thought that they would just repair the old one.


Perhaps labor repairs cost more than another used camera? It would be interesting to find out what labor repairs would be; also,the turnaround time. This might make an interesting future discussion.

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